KIBS, Knowledge Management and Digital Product Service Systems: an explorative investigation

ope

Closing Information Gaps with Need-driven Knowledge Sharing

Informationslücken schließen durch bedarfsgetriebenen Wissensaustausch Systeme zum asynchronen Wissensaustausch – wie Intranets, Wikis oder Dateiserver – leiden häufig unter mangelnden Nutzerbeiträgen. Ein Hauptgrund dafür ist, dass Informationsanbieter von Informationsuchenden entkoppelt, und deshalb nur wenig über deren Informationsbedarf gewahr sind. Zentrale Fragen des Wissensmanagements sind daher, welches Wissen besonders wertvoll ist und mit welchen Mitteln Wissensträger dazu motiviert werden können, es zu teilen. Diese Arbeit entwirft dazu den Ansatz des bedarfsgetriebenen Wissensaustauschs (NKS), der aus drei Elementen besteht. Zunächst werden dabei Indikatoren für den Informationsbedarf erhoben – insbesondere Suchanfragen – über deren Aggregation eine fortlaufende Prognose des organisationalen Informationsbedarfs (OIN) abgeleitet wird. Durch den Abgleich mit vorhandenen Informationen in persönlichen und geteilten Informationsräumen werden daraus organisationale Informationslücken (OIG) ermittelt, die auf fehlende Informationen hindeuten. Diese Lücken werden mit Hilfe so genannter Mediationsdienste und Mediationsräume transparent gemacht. Diese helfen Aufmerksamkeit für organisationale Informationsbedürfnisse zu schaffen und den Wissensaustausch zu steuern. Die konkrete Umsetzung von NKS wird durch drei unterschiedliche Anwendungen illustriert, die allesamt auf bewährten Wissensmanagementsystemen aufbauen. Bei der Inversen Suche handelt es sich um ein Werkzeug das Wissensträgern vorschlägt Dokumente aus ihrem persönlichen Informationsraum zu teilen, um damit organisationale Informationslücken zu schließen. Woogle erweitert herkömmliche Wiki-Systeme um Steuerungsinstrumente zur Erkennung und Priorisierung fehlender Informationen, so dass die Weiterentwicklung der Wiki-Inhalte nachfrageorientiert gestaltet werden kann. Auf ähnliche Weise steuert Semantic Need, eine Erweiterung für Semantic MediaWiki, die Erfassung von strukturierten, semantischen Daten basierend auf Informationsbedarf der in Form strukturierter Anfragen vorliegt. Die Umsetzung und Evaluation der drei Werkzeuge zeigt, dass bedarfsgetriebener Wissensaustausch technisch realisierbar ist und eine wichtige Ergänzung für das Wissensmanagement sein kann. Darüber hinaus bietet das Konzept der Mediationsdienste und Mediationsräume einen Rahmen für die Analyse und Gestaltung von Werkzeugen gemäß der NKS-Prinzipien. Schließlich liefert der hier vorstellte Ansatz auch Impulse für die Weiterentwicklung von Internetdiensten und -Infrastrukturen wie der Wikipedia oder dem Semantic Web

Data and the city – accessibility and openness. a cybersalon paper on open data

This paper showcases examples of bottom–up open data and smart city applications and identifies lessons for future such efforts. Examples include Changify, a neighbourhood-based platform for residents, businesses, and companies; Open Sensors, which provides APIs to help businesses, startups, and individuals develop applications for the Internet of Things; and Cybersalon’s Hackney Treasures. a location-based mobile app that uses Wikipedia entries geolocated in Hackney borough to map notable local residents. Other experiments with sensors and open data by Cybersalon members include Ilze Black and Nanda Khaorapapong's The Breather, a "breathing" balloon that uses high-end, sophisticated sensors to make air quality visible; and James Moulding's AirPublic, which measures pollution levels. Based on Cybersalon's experience to date, getting data to the people is difficult, circuitous, and slow, requiring an intricate process of leadership, public relations, and perseverance. Although there are myriad tools and initiatives, there is no one solution for the actual transfer of that data

Digital Transformation of the Design, Construction and Management Processes of the Built Environment

This open access book focuses on the development of methods, interoperable and integrated ICT tools, and survey techniques for optimal management of the building process. The construction sector is facing an increasing demand for major innovations in terms of digital dematerialization and technologies such as the Internet of Things, big data, advanced manufacturing, robotics, 3D printing, blockchain technologies and artificial intelligence. The demand for simplification and transparency in information management and for the rationalization and optimization of very fragmented and splintered processes is a key driver for digitization. The book describes the contribution of the ABC Department of the Polytechnic University of Milan (Politecnico di Milano) to R&D activities regarding methods and ICT tools for the interoperable management of the different phases of the building process, including design, construction, and management. Informative case studies complement the theoretical discussion. The book will be of interest to all stakeholders in the building process – owners, designers, constructors, and faculty managers – as well as the research sector

Digital Transformation of the Design, Construction and Management Processes of the Built Environment

This open access book focuses on the development of methods, interoperable and integrated ICT tools, and survey techniques for optimal management of the building process. The construction sector is facing an increasing demand for major innovations in terms of digital dematerialization and technologies such as the Internet of Things, big data, advanced manufacturing, robotics, 3D printing, blockchain technologies and artificial intelligence. The demand for simplification and transparency in information management and for the rationalization and optimization of very fragmented and splintered processes is a key driver for digitization. The book describes the contribution of the ABC Department of the Polytechnic University of Milan (Politecnico di Milano) to R&D activities regarding methods and ICT tools for the interoperable management of the different phases of the building process, including design, construction, and management. Informative case studies complement the theoretical discussion. The book will be of interest to all stakeholders in the building process – owners, designers, constructors, and faculty managers – as well as the research sector

Algorithmic Reason

Are algorithms ruling the world today? Is artificial intelligence making life-and-death decisions? Are social media companies able to manipulate elections? As we are confronted with public and academic anxieties about unprecedented changes, this book offers a different analytical prism to investigate these transformations as more mundane and fraught. Aradau and Blanke develop conceptual and methodological tools to understand how algorithmic operations shape the government of self and other. While disperse and messy, these operations are held together by an ascendant algorithmic reason. Through a global perspective on algorithmic operations, the book helps us understand how algorithmic reason redraws boundaries and reconfigures differences. The book explores the emergence of algorithmic reason through rationalities, materializations, and interventions. It traces how algorithmic rationalities of decomposition, recomposition, and partitioning are materialized in the construction of dangerous others, the power of platforms, and the production of economic value. The book shows how political interventions to make algorithms governable encounter friction, refusal, and resistance. The theoretical perspective on algorithmic reason is developed through qualitative and digital methods to investigate scenes and controversies that range from mass surveillance and the Cambridge Analytica scandal in the UK to predictive policing in the US, and from the use of facial recognition in China and drone targeting in Pakistan to the regulation of hate speech in Germany. Algorithmic Reason offers an alternative to dystopia and despair through a transdisciplinary approach made possible by the authors’ backgrounds, which span the humanities, social sciences, and computer sciences

Front-Line Physicians' Satisfaction with Information Systems in Hospitals

Day-to-day operations management in hospital units is difficult due to continuously varying situations, several actors involved and a vast number of information systems in use. The aim of this study was to describe front-line physicians' satisfaction with existing information systems needed to support the day-to-day operations management in hospitals. A cross-sectional survey was used and data chosen with stratified random sampling were collected in nine hospitals. Data were analyzed with descriptive and inferential statistical methods. The response rate was 65 % (n = 111). The physicians reported that information systems support their decision making to some extent, but they do not improve access to information nor are they tailored for physicians. The respondents also reported that they need to use several information systems to support decision making and that they would prefer one information system to access important information. Improved information access would better support physicians' decision making and has the potential to improve the quality of decisions and speed up the decision making process.Peer reviewe

Learning, technologies, and time in the age of global neoliberal capitalism

Though diverse in nature, the articles in this collection discuss both socio-cultural and temporal transformations linked to technology and learning and can be classified into three broad themes. The first theme is interested in temporal experiences within time and learning; the second theme is about practical implementations of these concerns, and the third theme inquires into relationships between our understanding of time and human nature. In many articles, the boundaries between these themes are blurred and fluid. Yet, this general classification does indicate the present state of the art in studies of time, technology and education