17,800 research outputs found
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The role of trust in e-government adoption: A systematic literature review
Electronic government (e-government) is a concept that has been adopted in most countries for the
purposes of providing government services digitally, improving transparency between government and
citizens and enabling additional communication channels with the government. Although e-government
readiness in most countries is at a high level, adoption of e-government services is still considered
tentative. A critical review of the literature suggests that this may be linked to citizens’ trust in
government and e-government. As such, there is a need to investigate the role of trust in e-government
adoption. For this purpose, a systematic literature review was conducted in order to observe research
design, methodologies and approaches adopted in these studies as well as limitations identified and
recommendation for future studies. The findings highlight that quantitative techniques and survey
research methods appear to have been much preferred over other available alternatives such as qualitative
techniques and interview methods or mixed methods in studies relating to trust in e-government
adoption
Alter ego, state of the art on user profiling: an overview of the most relevant organisational and behavioural aspects regarding User Profiling.
This report gives an overview of the most relevant organisational and\ud
behavioural aspects regarding user profiling. It discusses not only the\ud
most important aims of user profiling from both an organisation’s as\ud
well as a user’s perspective, it will also discuss organisational motives\ud
and barriers for user profiling and the most important conditions for\ud
the success of user profiling. Finally recommendations are made and\ud
suggestions for further research are given
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Generating citizen trust in e-government using a trust verification agent: A research note
Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and
policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by
providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust
verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state
their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council, UK (grant GR/T27020/01
Recommended from our members
Generating citizen trust in e-government using a trust verification agent: A research note
Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by
providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust
verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state
their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly”
language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council-UK (grant GR/T27020/01
Understanding Individuals’ Intention to Use E-Government Services: Development of an Integrated Model
In recent years, governments worldwide are acknowledging the importance of delivering services to their citizens using multiple channels. Thus, in addition to letting citizens to access government services via traditional channels, governments are making substantial investments in e-government initiatives. However, the success of these initiatives is largely influenced by the usage intention of individuals to access e-government services. In this research-in-progress paper, we thus report on the development of a theory driven model to understand individuals’ intention to use various types of e-government services. We also indicate the current status of our empirical efforts to evaluate this model. The implications of this model to theory and practice are outlined
Personal cloud user acceptance: The role of trust and perceived risk in the technology acceptance model
This research considers technology adoption issues, as well as risk and trust factors, that lead to behavioral intention of personal cloud computing. We are interested in whether similar results are found in personal cloud computing, a tool that may be perceived as having more risks. Our research found that perceived risk decreased behavioral intentions. Perceived usefulness served as a mediator between trust and behavioral intentions, significantly increasing both relationships. Trust was found to decrease perceived risk; however, it directly increased behavioral intention, perceived usefulness, and perceived ease of use. Interestingly, perceived ease of use did not significantly affect behavioral intentions. This leads to the finding that perceived usefulness may be a greater contributing factor than perceived ease of use in behavioral intention for personal cloud computing. In this research study we offer an interesting perspective on the acceptance of personal cloud computing and explore individual user acceptance of cloud computing
The Role of Trust in E-Government Adoption: A Literature Review
Citizens’1 decision to use online services is influenced by their trust in technology and the agency involved. Low levels of citizen trust towards e-Government services in Germany create concerns in the Government. However, neither the issue of trust nor its influence on the willingness of citizens for using online public services has been examined thoroughly till now. Literature in similar contexts including e-Commerce and computer mediated transactions has already recognized the importance of considering cultural characteristics in online trust research. This paper reveals results of an extensive literature review screening the existing literature of trust research in e-Government. We conclude that, despite its critical importance, no comprehensive study has been conducted in Germany disclosing the decision making mechanism of citizens for using e-Government services – especially concentrating on the aspect of trust
Antecedents and Consequences of Trust in Public Sector Websites and Social Media
Rapidly developing information and communication technologies have an influence on the whole world and have become an ordinary part of everyday life. Not only people, but businesses and governments are affected by these changes. In this respect, governments use several online media platforms as their own digital face and thus keep pace with the developing technology. Considering the lacks in previous researches, the aim of this paper is to investigate the critical factors influencing the citizens' trust in public sector websites and social media and also the relationship among trust in the public sector, citizen satisfaction and trust in public sector websites and social media. By studying 607 citizens who are users of the website or social media service belonging to the municipalities in Turkey, we found that: (i) perceived quality, perceived usefulness, and facilitation conditions are the factors that affect the citizens' trust in public sector websites and social media, (ii) trust in the public sector websites and social media affects trust in the public sector and, (iii) trust in the public sector affects citizen satisfaction
The Role Of Security And Trust In The Adoption Of Online Tax Filing
Purpose – The purpose of this paper is to investigate the influence of six determinants on taxpayers’ intention to adopt e-file systems. The proposed model integrates technology adoption factors from the unified theory of acceptance and use of technology (UTAUT) model with personal perceptions on trust, efficacy, and security into one parsimonious yet explanatory model of e-file adoption. Design/methodology/approach – A survey was administered to 304 US taxpayers to capture their perceptions of e-filing. The survey was developed using existing scales in the literature. Responses were measured on a seven-point Likert scale, ranging from 1 (strongly disagree) to 7 (strongly agree). The results were tested using multiple linear regression analysis. Findings – The findings of this research show that theoretical constructs from the UTAUT model are well suited in explaining intentions to use multiple e-government services. Specifically, the results indicate that three factors from the UTAUT model (performance expectancy, effort expectancy, and social influence) play a significant role in predicting taxpayers’ e-filing intentions. More importantly, the research findings indicate that personal factors (web-specific self-efficacy (WSSE) and perceived security control), along with UTAUT factors, have a significant impact on taxpayers’ e-file intentions. The proposed model explains 63.5 percent of the variance in taxpayers’ e-file intentions. Research limitations/implications – This study contributes to the literature by integrating determinants from the UTAUT model with personal perception factors to explain e-file adoption. This merging of UTAUT with theories, such as social cognition, that emphasize human perception, is the direction that must be taken by researchers in an effort to understand taxpayers’ intentions to adopt e-file systems. While the proposed model explained 63.5 percent of the variation in e-file use intention, there are limitations to this research. The participants in this research are not sufficiently diverse in culture, socio-economic level, etc. and 89 percent of the research participants are Caucasian. In addition, the participants were recruited from limited geographical locations. The strength of the model should be validated using more diverse research participants that will increase the variation in the data collected. Originality/value – The paper presents a parsimonious, yet integrated, model of e-file diffusion. The integration of adoption factors with personal perceptions of trust, efficacy, and security represents a significant step forward in explaining e-file adoption
Critical review of the e-loyalty literature: a purchase-centred framework
Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers. The tremendous development of the Internet for both marketing and e-commerce settings, in conjunction with the growing desire of consumers to purchase online, has promoted two main outcomes: (a) increasing numbers of Business-to-Customer companies running businesses online and (b) the development of a variety of different e-loyalty research models. However, current research lacks a systematic review of the literature that provides a general conceptual framework on e-loyalty, which would help managers to understand their customers better, to take advantage of industry-related factors, and to improve their service quality. The present study is an attempt to critically synthesize results from multiple empirical studies on e-loyalty. Our findings illustrate that 62 instruments for measuring e-loyalty are currently in use, influenced predominantly by Zeithaml et al. (J Marketing. 1996;60(2):31-46) and Oliver (1997; Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill). Additionally, we propose a new general conceptual framework, which leads to antecedents dividing e-loyalty on the basis of the action of purchase into pre-purchase, during-purchase and after-purchase factors. To conclude, a number of managerial implementations are suggested in order to help marketing managers increase their customers’ e-loyalty by making crucial changes in each purchase stage
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