Intranet and Knowledge Management: Putting the Cart Before the Horse?

This paper explores the use of intranet-technology to support knowledge intensive decision-making in a technical service delivery process of a major oilfield services company. Our findings show that creating, mobilizing, and exchanging knowledge through an intranet-technology based system delivers forms of benefits to both the organization and its clients, and understanding what organizational knowledge is to be managed and the process of managing it define the role of technology that enables knowledge management

Information vs. knowledge: A case study of knowledge management

Knowledge has widely been acknowledged as one of the most important factors for corporate competitiveness, and have witnessed an explosion of IS/IT solutions claiming to provide support for knowledge management (KM).A relevant question to ask, though, is how systems and technology intended for information such as the intranet can be able to assist in the managing of knowledge.To understand this, we must examine the relationship between information and knowledge.Building on Polanyi’s theories, all knowledge is tacit, and what can be articulated and made tangible outside the human mind is merely information.However, information and knowledge affect one another. By adopting a multi-perspective of the intranet where information, awareness, and communication are all considered, this interaction can best be supported and the intranet can become a useful and people inclusive KM environment.In this paper, seven enabling factors of organizational creativity are identified and discussed. These factors are then compared to the specific characteristics of intranet technology in order to find out when and how this environment may stimulate creativit

Measuring Corporate Intranet Effectiveness: A Conceptual Framework

While research on Intranet effectiveness has been greatly reported in the literature, gaps still exist particularly in the development of a theoretical framework from a user-based perspective. This paper attempts to discuss at a conceptual level on the concept of Intranet effectiveness and further analyze the effectiveness framework with several contributing factors grouped as organizational, technological and individual. Through in-depth review of relevant literature in the information systems and the knowledge management fields the paper proposes a conceptual framework for a study to be conducted on the corporate Intranet effectiveness

Implementing Intranet 2.0: A Study of Knowledge Requirements for External Consultants in Enterprise Systems

Published article from the series: Procedia Technology. Also available on Science Direct: http://dx.doi.org/10.1016/j.protcy.2014.10.018 Open AccessThis paper reports on a case study focusing on intranet implementation projects seen from a consultancy lens. SharePoint is an Intranet 2.0 platform which is a user-centric system based on functionalities adapted from Web 2.0 technologies. Intranet implementation projects are accompanied by a complex socio-technical organizational environment, and require changes in organizational structure and culture. While former studies mainly have focused on challenges seen from the implementing organization's perspective, this study focuses on the experiences from external consultants working with implementation projects and the challenges they need to confront. Our study identifies required knowledge and roles to be undertaken by external consultants working in enterprise systems’ (ES) implementation projects with a special attention towards intranet projects. We present a framework comprising required knowledge and roles to be undertaken by the consultants to succeed in their efforts of implementing intranet systems. Findings demonstrate that the consultants had to possess a wide range of knowledge in addition to master several roles during an intranet project. Technical knowledge, organizational knowledge and knowledge about the end-users were required, and roles such as project manager, system developer, advisor and knowledge broker were essential and had to be mastered. Our study contributes to understand the different roles enterprise systems professionals need to have a command of, and the diversity of knowledge they need to possess during enterprise-wide implementation projects

The effectiveness of using intranet in delivering information within Infineon Technologies (M) Sdn Bhd / Shahrul Anuar Mohd Badri

Many firms today are either planning or implementing corporate intranets. Intranets hold great promise as "organizational Internets" to allow information sharing and collaboration across departments, functions and different information systems within an organization. Yet not much is known about how to implement intranets. In this research, the study is made towards the effectiveness of using intranet in delivering information within Infineon Technologies (M) Soo Bhd. Research objectives for this study are: to identify whether it is effectives to deliver information using intranet in the company, to determine the type of information needed to be display in the intranet, and, to identify the frequency of the employee using intranets as their main information source For the purpose of the study, exploratory research was deployed in order to determine whether it is effective to deliver information using the intranet. Convenience sampling technique has been utilized with 100 respondents or sample size. Self administered questionnaire was used as the survey instrument as the source of primary data. By using the analysis generated by Statistical Package for Social Science (SPSS), results are analyzed and deduction being drawn. The findings from this research paper determine that there are three elements to of effectiveness such as knowledge management, accessibility and, attitude of the employees towards intranet

Pemanfaatan Intranet Sebagai Sarana Informasi di Epistema Institute

Intranet is a private network owned by a company or organization that functions as a medium for sharing confidential information for a company or organization with its employees or employees. Intranet is a communication medium for all employees in an effort to increase work productivity and effectiveness, as well as a sense of belonging and a sense of kinship among members of the organization, especially at the episteme institute.The purpose of this study is to find out and understand the development of organizational information theory that occurs at the episteme institute. This study uses Karl Weick's organizational information theory, in which this theory discusses how the dissemination of information has an important role in an organization to maintain the continuity of its activities. This theory focuses on the process of collecting, managing and using information carried out by individuals in accordance with procedures established by the organization to process information sent and received.The results of the research show that in the application of the Intranet as a cyber-PR-based communication medium, the Epistema Institute's Knowledge and Media Division integrates with various divisions within the organization. Each division within the organization has a main focus on its main tasks, but the goals of the organization also need to be a concern for all divisions so adjustments need to be made to the tasks of each division. The Knowledge and Media Division of the Epistema Institute needs other divisions to obtain additional information as a whole

Collaborative Environments for Leveraging Modeling Knowledge

We explore how a collection of models and related modeling knowledge could be made available over an organizational Intranet. Because of their widespread use in organizations today, we plan to focus on spreadsheet models. We envision two approaches to a collaborative modeling environment: one is the pull model where knowledgeable users search for what they want, the other is the push model where the system distributes models and modeling knowledge to those who are likely to need the

Knowledge Workers\u27 Use of Electronic Information Sources

Knowledge workers are those who interact knowledgeable with information by creating, reading,analyzing and acting upon it. Being able to find relevant information is thus an important task for anyknowledge worker, but how is this achieved? By interviewing knowledge workers about their information seeking activities, we have produced novel findings. Firstly, we suggest that the knowledge worker moves between and within three different information environments – the local, theorganizational and the global – and are thus forced to switch between tools to satisfy an information need. Therefore we suggest that future tools need to be designed to allow seamless interaction across all environments and tools. Secondly, the knowledge worker does not use the intranet search engine but finds intranet information via URLs received from colleagues. Thirdly, the knowledge worker seems to appreciate the judgment of fellow employees and to trust human filtering more than computer algorithms. Fourthly, surprisingly often the knowledge worker searches manually in the local and organizational environment, despite the existence of search tools. In contrast, when the public web issearched, search engines are often used heavily. We discuss how these findings are useful insights forthe design of future information seeking tools

'Information in context': co-designing workplace structures and systems for organizational learning

Introduction This paper discusses an 'information in context' design project at Auraria Library in Denver, Colorado which aims to collaboratively create organizational structures and communication systems with and for library employees. Method This action research project is founded within shared leadership, informed learning and organizational learning principles and implemented using participatory design processes. The first phase involved an appreciative inquiry process resulting in an organizational realignment of personnel and the introduction of shared leadership. The second phase involved the co-design of organizational information and communication systems and subsequent implementation of initiatives. Results This project resulted in several of the co-designed knowledge initiatives being implemented within Auraria Library to enhance communication, decision making and planning systems. These included both face to face and technology enabled initiatives such as such as 'brown bag' lunches to a new wiki based intranet system. Conclusions This project advances professional practice through better understanding how to create workplace contexts that cultivate individual and collective learning through situated 'information in context' experiences. An appreciative framework was developed which values information sharing and enables knowledge creation through shared leadership

ICT and Romania's Development Towards the Knowledge Economy

The new stage of the market-based economy is more strongly and more directly rooted in the production, distribution and use of knowledge. Knowledge creation and knowledge diffusion are key driving forces in the economy and knowledge has become an economic resource in its own right (Fischer and Atalik, 2002). Accordingly, firms are more and more interested in absorbing the advances in technological and organizational knowledge and in applying it in the production process and organization of work. In this context, any discussion about knowledge invariably leads to the question of the relationship between information and knowledge. Thus, according to Fischer, the common understanding is that "information does not become knowledge unless its value is enhanced through interpretation, organization, filtration, selection or engineering" (Fischer, 2002, p. 18). Moreover, nowadays the ICT revolution and the knowledge-based economy are closely interrelated. The convergence of computing, information and telecommunication technologies has changed the conditions for the production and dissemination of knowledge and its connection with the production system as well. New flexible information and communication technologies such as internet, web, intranet, extranet, data warehousing and data mining, as well as collaborative groupware technologies are responsible for the major changes in current abilities to handle data and information, to codify knowledge and to transmit codified knowledge (Fischer, 2006).ICT, knowledges