Implementation of Information Systems in PT Terminal Teluk Lamong: Does Supply Chain Intervenes?

This study examines the effect of information quality and service quality on the organizational impact of implementing information systems at PT Terminal Teluk Lamong. PT Teluk Lamong terminal is the first terminal port in Indonesia that uses a semi-automated concept, so research on this information system is important to do. This study uses a test tool in the form of Smart PLS to see the results of the outer model and the inner model, which in turn will produce relationships between variables. Supply chain management significantly and positively mediates between quality system, information quality, service quality, and organizational impact. Data is collected by distributing questionnaires to all company employees. Of the total 260 employees, only 101 employees of PT Terminal Teluk Lamong participated in filling out the questionnaire given. The participants represented a total of 9 departments in the company. The results found in this research are that there is a significant relationship between the information quality and service quality variables on organizational impact. This research will be used as an evaluation material for the management of PT Terminal Teluk Lamong to update on the implementation of the company's information system

Implementation of Enterprise Resource Planning System in Manufacturing Firm in Indonesia

The purposes of the present study were examine the effects of system quality on user satisfaction, system quality on use, information quality on user satisfaction, information quality on use, reciprocal effect between use and user satisfaction, user satisfaction on individual impact, use on individual impact, and individual impact on organizational impact. The present study used the structural modeling based on partial least squares regression. Empirical results showed that information quality had a significant positive effect on use and user satisfaction. System quality had a significant positive effect on use but negative effect on user satisfaction. Service quality had a significant positive effect on use and user satisfaction. There was no reciprocal effect between use and user satisfaction. Use, but not user satisfaction, had a positive and significant effect on individual impact. Individual impact had a positive and significant effect on organizational impact

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA INDIVIDU PENGGUNA SISTEM INFORMASI DENGAN MENGGUNAKAN MODEL DELONE DAN MCLEAN (Studi Empiris pada Pengguna Aplikasi Sistem Informasi Akuntansi di BNI)

This research discuss about factors that can effect individual performance of information system’s user based on DeLone and McLean’s Model. This model uses six factors that can measure an information system’s success, those are information system quality, information quality, intensity of system information use, end user satisfaction, individual impact, and organizational impact from information system. Independent variables used in this research are information system quality, information quality, service quality, and facilitating condition. Then, the dependent variable is individual performance of information system’s user. This research also uses intervening variable, that is information system’s user satisfaction. This research uses survey method by questionnaire in collecting the data. The questionnaires are given to BNI employees in Product Management and Retail Department with the usable response rate is 91%. Afterwards, the data gained is analysed using PLS (Partial Least Square). The results of this research are information system quality, information quality, service quality, and facilitating condition that can effect individual performance of information system’s user through user satisfaction

Pengaruh Kualitas Layanan Terhadap Implementasi SIMRS dengan Penggunaan Sistem dan Struktur Organisasi Sebagai Variabel Intervining

SIMRS implementation aims to help improve the quality of services provided by hospitals so as to increase patient satisfaction. Service quality is one of the obstacles in the implementation of SIMRS provided by service providers which has an impact on the use of information systems and SIMRS implementation. The purpose of this study was to determine the effect of service quality on the implementation of SIMRS using the HOT – Fit method. The sample used was 167 people in Hospital X, selected using probability sampling with disproportionate sampling technique. Results: (1) There is no effect of service quality on system usage (T Statistics is 0.162 and P Value is 0.871). (2) There is an effect of service quality on organizational structure (T Statistics is 2,309 and P Value is 0.021). (3) There is an influence of organizational structure on the use of the system (T Statistics is 2.092, P Value is 0.037). (4) There is no effect of system usage on SIMRS implementation (T Statistics is 0.899, P Value is 0.369). (5) There is an influence of organizational structure on the implementation of SIMRS (T Statistics of 4.293, P Value of 0.000). (6) There is no effect of service quality on SIMRS implementation through the use of the system (T Statistics of 0.111 1.96, P Value of 0.912 0.05 and) and there is an effect of service quality on SIMRS implementation through organizational structure (T Statistics of 2.152 1.96, P Value of 0.032 0.05). (7) There is no influence of organizational structure on the implementation of SIMRS through the use of the system (T Statistics is 0.732 1.96, P Value is 0.464 0.05)

MEASURING USER SATISFACTION AND NET BENEFIT OF SAKTI SYSTEM: LESSONS FROM STAKEHOLDERS OF REGIONAL TREASURY OFFICE IN RIAU PROVINCE

"User satisfaction" is always an important measure of a stakeholder's opinion of e-government and must cover the entire stakeholder experience. "Net benefits" are the most important success factor of implementation system information and can measure the balance of positive and negative impacts of the e-government like the SAKTI system. This study aims to analyze the influence of service quality, information quality, system quality, organizational support, and regulatory environment on user satisfaction and net benefits of SAKTI users. This quantitative study uses primary data in questionnaires distributed to respondents through google forms and interviews. The questionnaire used simple random sampling. The sample size in this study was 482. The data were analyzed by Structural Equation Modeling (SEM) using Partial Least Square (PLS), namely SmartPLS version 3.2.9. The hypothesis test results show that system quality significantly and strongly impacts user satisfaction. Information quality has a large and strong impact on user satisfaction. Service quality has a large and strong impact on user satisfaction. Organizational support has a small and weak impact on user satisfaction. The regulatory environment has a large and strong impetus for user satisfaction. User satisfaction, influenced by service quality, information quality, system quality, organizational support, and the regulatory environment, strongly impacts the net On Stakeholders of the Regional Treasury Office in Riau Province. The research model can use to conduct surveys of user satisfaction on SAKTI or other e-government and evaluate the results

A Meta-Analysis of Current Global Information Systems Research

Even though global information systems/technology research is a young stream of research, it is important to understand its current status. In this study, we have analyzed 53 global IT articles published from 1998 to 2003 in six leading IS journals. The main subjects, variables (independent and dependent variables), hypotheses, and findings were identified and analyzed. Some of the results show that Resource Management and IS Management Issues are the most studied subjects in global IT research, while subjects such as IT security and privacy, outsourcing, and organizational design have been somehow neglected. Interestingly, USA and Singapore are the most targeted countries for global information technology research. A comprehensive framework consisting of national environmental factors and organizational environmental factors as independent; and system quality, information quality, service quality, information use, user satisfaction, individual impact, organizational impact, and national impact as dependent, is proposed for assisting global IT researchers

Academic Information System Success Model and Maturity Level Comparison for Improvement Recommendation

Evaluation of a system is needed to determine whether the system is still in accordance with organizational goals. Academic information system is a system that aims to perform data processing so that it can provide convenience for users in academic administrative activities. This study purposes to determine the level of governance maturity in the Monitor and Evaluate  domain of academic information systems at Satya Negara Indonesia University and determined factors of the success of the information system. The results of the measurement process shown that the maturity level of the system is at level 2.1 and the factors that affected the success of the system are System Quality, Quality of Service, User Satisfaction and Net Benefits. The comparison specifically on System Quality and User Satisfaction relation has less significant impact (0.2) while IT Performance of Monitor and Evaluate process is at initial/ad hoc stage (level 1).  In this study the Quality of Information has no affect on the success of the system. The results of this study provide recommendations for organizations to improve governance according to organizational goals to  level 3 and to improve the Quality of Information of information systems.

HOW TO UNDERSTAND POST-ACCEPTANCE INFORMATION SYSTEM USAGE BEHAVIORS: PESPECTIVE FROM IS SUCCESS MODEL

The impact of information systems (IS) on organizational performance has gained enormous attention from both academics and practitioners. However, it is the post-acceptance IS use that actually help fully realize the IS potential. We identified three types of IS usage behaviors -- routine use (RU), extended use (EU) and innovative use (IU), which can coexist in the post-acceptance stage and help with the work. Drawing on the IS success model, we proposed a research model with IS characteristics as external variables toward perceived usefulness (PU) and satisfaction to explain RU, EU and IU in respective. The relationships among three dimensions of IS characteristics -- information quality, system quality and service quality were discussed further. As RU, EU and IU reflect various extent of IS use, we suggested that they are linked. Then the model was tested by a survey of 240 ERP system users. The results provided evidence that information quality and service quality influence PU and user satisfaction via system quality, and IS success model was a good basis for understanding RU, EU and IU. We also found that RU had a positive impact directly on EU but indirectly on IU via EU. This study helps bridge the gap between IS characteristics and prediction of different types of post-acceptance IS usage behaviors

Staff evaluations and perceptions of organizational culture: Implications for performance improvement and mental healthcare service evaluation

The researcher studied staff perceptions and evaluations regarding the provision of adult outpatient mental health services at a county medical center. Methods to improve the quality of adult outpatient mental health services were examined. Qualitative methods were employed to conduct a process and cultural assessment. The researcher addressed: (1) staff evaluations of crucial issues regarding performance improvement, (2) cultural issues relating to organizational change and development, (3) the interventive impact of focus group involvement, (4) the utility of qualitative methods for data analysis, (5) specific considerations for mental healthcare staff, and (6) how the evaluative process of a specific service and/or program impact the greater organizational system. All facets of service provision except confidential information expressed within the confines of the therapeutic relationship were examined;Results yielded six themes indicating cultural, system and leadership issues that compromise the quality of service provision. The final themes include: (1) understanding the entire process of service provision, depends on which roles staff occupy, (2) focus groups are helpful as they validate participants, enhance understanding of staff interdependency and emphasize the need for effective communication, (3) staff perceive upper administration as non supportive and out of touch with their needs and concerns, (4) other than serving patients better, staff perceive performance improvement as ambiguous and/or not relevant, (5) staff recognize the complexity of change as an emotional process resulting in frustration, isolation and compromised quality of service to patients, and (6) attaining important information for quality service is compromised by both the unique challenges inherent with mental healthcare and the frustrating complexity of the system. Implications from this study support the salience of qualitative process research to develop strategies for change in mental healthcare organizations. In addition, the study outlines creative strategies for family therapists to apply clinical training, systems theory and qualitative methods to work with larger systems

Scorecard Pengukuran Kinerja Fungsionalsistem Informasi Pemerintah Daerah

Information systems (IS) function is defined as all individuals, group, or department in anorganisation dailyresponsible for information systems related activities in the organisation. This paper presents the development of ascorecard to measure the IS function's performance in the local government organization.This research is intendedto produce a comprehensive scorecard to measure the functional performance of information systems in publicorganizations.It is based on a theoretical input–outputmodel of the IS function's role in supporting organizationaleffectiveness and IS Success. Founded on literature study in the areas of e-Government index, IS success, ISorganisation's effectiveness, IS resources and capability, and IS function performance, 106 performance items wereidentified. 207 data set from 15local goverment institutions (SKPD) were used to validate the measurementinstrument. The resulted performance scorecard covers five main dimensions, namely:1) Governance and Policy, 2)Service Quality, 3) System Quality, 4) Information Quality and 5)Individual amd Organizational Impact. This studyhighlights the importance of governance and policy aspects to increase the performance of the IS function,especially related to the capability of IS function to perform a good quality planning, effective system adaptationand good operational support