A Framework proposal for monitoring and evaluating training in ERP implementation project

During the last years some researchers have studied the topic of critical success factors in ERP implementations, out of which 'training' is cited as one of the most ones. Up to this moment, there is not enough research on the management and operationalization of critical success factors within ERP implementation projects.Postprint (published version

Unleashing the Effectiveness of Process-oriented Information Systems: Problem Analysis, Critical Success Factors, Implications

Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 IT professionals, and another online survey among 70 business process management (BPM) experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that "process-orientation" is scarce and "process-awareness" is needed in IS engineering

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

HIERARCHICAL EXAMINATION OF SUCCESS FACTORS ACROSS ERP LIFE-CYCLE

This study investigates critical success factors (CSF) in implementing Enterprise Resource Planning (ERP) systems. It reviews 94 such factors discussed in journals, conference proceedings and books, published for the most part in the last decade, covering the full lifecycle of ERP systems. Questionnaires exploring these 94 factors were submitted to hundreds of respondents, divided into five groups. The authors of the study hypothesize that the 94 success factors can be grouped, in overall and in each phase of ERP life cycle, under several extracted construct emerged from a statistical extraction method accompanied by business logic coming up with a term that best describes the content domain of the attributes that weight highly on relevant construct. This study presents an examination process of validity, principal component, similarity, reliability and multicollinearity analyses for hierarchical formations of success factors for the entire ERP life cycle and for each one of the six ERP life cycle phases (planning, implementation, stabilization, backlog, new module and major upgrade). This research exhibits for each ERP life cycle phase the main sub factors that explain the main themes of ERP implementation for the most. Special attention is given to: (a) earlier research on CSFs for ERP implementations, (b) hierarchical formation of parent and sub-factors in overall and in each phase of ERP life cycle and (c) representative meanings of critica

IT GOVERNANCE AND BUSINESS CORPORATE STRATEGY – BASED ON EMBEDDING THE PROGRAM AND PROJECT MANAGEMENT WITH THE IT&C VALUE CHAIN

This paper presents the key concepts related to the current process of IT Governance in modern corporations. The first part addresses the definitions of IT Governance and its life-cycle model, the covered strategic areas and the effective governance management ways, the IT value management for ensuring value delivery, and the IT value chain based on projects and programs together with the organizational value of the IT&C programs and projects. The second part deals with the IT value chain based on operations, the strategic-factors of success and the services delivery chain, the value chain management and the contribution measurement to the organizational business, with a final presentation of practical applicability of the mobile value chain to the 3G mobile communication services. Recent IT&C and corporate strategic management field references bring an additional support to the paper value.IT Governance

A Conceptual Model to Measure ERP User-Value

The critical factors in the onward and upward phase that maximize the value o the enterprise resource planning (ERP) system from the user’s point of view remain unidentified. A recent study of a public sector organization in the state of Colorado showed that the users’ perspectives regarding the benefits of an ERP system are unrecognized, as well as how the users of the ERP system view the ERP benefits post-implementation. The purpose of this study is to determine the factors that maximize the value of the implemented ERP system in the onward and upward phase postimplementation from the user’s point of view (ERP user value), and how these factors affect the ERP user productivity, effectiveness, and internal efficiency which are major issues for management. A proposed conceptual structural model, based on the Technology-Organization-Environment (TOE) framework, is presented. It is posited that the conceptual model can be used to predict the post-implementation factors from the ERP user’s point of view and measure their impact on the overall ERP benefits for the organization. The research question, hypotheses, and current state of research are presented and discussed

Enterprise Systems Implementation and their Impact on Employee Job Outcomes. A review of the literature, synthesis, and framework

Enterprise Systems (ESs) integrate business processes to enhance organizational effectiveness. Organizations make huge investments in procuring and implementing ESs to effectively manage their resources to achieve strategic decision-making and improve operational excellence. Irrespective of the investments, it has become increasingly difficult to reap the full benefits of the systems being implemented. ESs implementation is a massive change event in organizations and in employees’ work routines that affect their day-to-day business activities impacting their job outcomes. To this end, the primary aim of this systematic literature review (SLR) is to synthesize the prior literature that explored the association between ESs implementation and employee job outcomes. Accordingly, our review study systematically analysed fifty empirical studies to identify themes that received substantial attention in the prior literature. The SLR uncovered key gaps, unearthed six themes, identified potential research areas, and proposed a comprehensive framework depicting the current research profile and potential avenues linking ESs and employee job outcomes. Our review provides significant implications for practice and research through the proposed comprehensive framework. We further suggest that ESs implementors need to consider job outcomes as crucial parameters during and post-implementation as successful implementation provides a strategic advantage to organizations and benefits employees

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

How Does Socio-Technical Approach Influence Sustainability? Considering the Roles of Decision Making Environment

Aim/purpose: the current study explains the mediation of ERP in the role of a socio-technical approach and decision-making with firms’ sustainable performance. Background: despite the existence of existing literature on success and failure factors of ERP, the current work highlights the impact of socio-technical factors and decision-making environment on ERP success. Additionally, the weak research work regarding the mediation of ERP is addressed here in this study and has tried to fill the mentioned gap. Contribution: the most important contribution of the study is assessing the mediating role of the ERP system in the linkage of decision-making environment and socio-technical factors. Moreover, the work contributes by examining the moderation of organizational culture while relating the socio-technical environment and ERP system. Findings: the study finds that there is a significant role of ERP as a mediator while relating socio-technical elements and the decision-making environment; however, we do not find any significant moderation of organizational culture in the linkage of ERP system and socio-technical elements. Impact on Society: the societal implication of the study is that it provides a reference for the firms having the same cultural characteristics while using ERP to overcome the issue of pollution in Iraq

The role played by interdependences in ERP implementations : an empirical analysis of critical factors that minimize elapsed time.

We analyzed the role played by different module types that influence the time spent on an ERP implementation. By using the concept of interdependences together with organizational integration theory, we distinguished between business-support and value-chain modules and affirmed that their respective implementation times would differ. We also highlighted the existence of time-savings and facilitator mechanisms that could reduce the total elapsed time for an ERP implementation with these module types. We found empirical support for our hypotheses by using data from 141 organizations and using econometric duration models. Through contextual, organizational, and project specific controls, our results lead us to the conclusion that value-chain modules take longer than business-support modules to implement. Furthermore, we found empirical evidence of time-savings and facilitator mechanisms in the ERP implementation process.ERP implementation; Elapsed time; Interdependences; Organizational integration; Facilitator mechanisms; Time savings; Duration models;