PREDICTING AVAILABILITY AND RESPONSE TIMES OF IT SERVICES

When IT service providers adapt their IT system landscapes because of new technologies or changing business requirements, the effects of changes to the quality of service must be considered to fulfill service level agreements. Analytical prediction models can support this process in the service design stages, but dependencies between quality aspects are not taken into account. In this paper, a novel approach for predicting availability and response time of an IT service is developed, which is simulation-based to support dynamic analysis of service quality. The correctness of the model as well as its applicability in a real case can be evaluated. Therefore, this work presents a step towards an analytical framework for predicting IT service quality aspects

A Keyword, Taxonomy and Cartographic Research Review of Sustainability Concepts for Production Scheduling in Manufacturing Systems

The concept of sustainability is defined as composed of three pillars: social, environmental, and economic. Social sustainability implies a commitment to equity in terms of several “interrelated and mutually supportive” principles of a “sustainable society”; this concept includes attitude change, the Earth’s vitality and diversity conservation, and a global alliance to achieve sustainability. The social and environmental aspects of sustainability are related in the way sustainability indicators are related to “quality of life” and “ecological sustainability”. The increasing interest in green and sustainable products and production has influenced research interests regarding sustainable scheduling problems in manufacturing systems. This study is aimed both at reducing pollutant emissions and increasing production efficiency: this topic is known as Green Scheduling. Existing literature research reviews on Green Scheduling Problems have pointed out both theoretical and practical aspects of this topic. The proposed work is a critical review of the scientific literature with a three-pronged approach based on keywords, taxonomy analysis, and research mapping. Specific research questions have been proposed to highlight the benefits and related objectives of this review: to discover the most widely used methodologies for solving SPGs in manufacturing and identify interesting development models, as well as the least studied domains and algorithms. The literature was analysed in order to define a map of the main research fields on SPG, highlight mainstream SPG research, propose an efficient view of emerging research areas, propose a taxonomy of SPG by collecting multiple keywords into semantic clusters, and analyse the literature according to a semantic knowledge approach. At the same time, GSP researchers are provided with an efficient view of emerging research areas, allowing them to avoid missing key research areas and focus on emerging ones

Recent advances in petri nets and concurrency

CEUR Workshop Proceeding