Fabrication and characterization of nanostructured fluorine doped tin oxide thin film for dssc by hydrothermal method

Nanostructured Fluorine Doped Tin Oxide (FTO) thin film has been successfully synthesized on top of bare FTO layer substrates using hydrothermal method. The performance of FTO thin film including conductivity and transparency depend on the surface morphology and the properties of the material. Hydrothermal method has proven to be a very good method for the fabrication of novel metal oxides. Thus, a new nanostructured FTO thin film like nanorice has been fabricated using one step hydrothermal method. FTO nanorice thin films were obtained from the reaction of tin (iv) chloride (SnCl4), ammonium fluoride (NH4F), acetone, deionized water and hydrochloric acid (HCl). The compound was prepared in an autoclave at 150°C hydrothermal temperature for different reaction times of 5 hours, 10 hours, 15 hours, and 20 hours. FESEM studies on the surface morphologies of all the samples showed that nanorice structure had formed to fully cover the bare FTO substrate. Then, to further the optimization of FTO nanorice thin film, this research focused on studying the effect of hydrothermal temperature on FTO nanorice thin films. The experiments were conducted at 130°C, 140°C, 150°C, 160°C, and 170°C of hydrothermal temperature in constant reaction time of 10 hours. Basically, there were six properties studied; surface morphology, structural, element composition, thickness measurement, electrical and optical properties. At the end of this research, homogeneous FTO thin film has been successfully prepared. By controlling the reaction time and hydrothermal temperature, a transparent FTO film with beyond 85% percentage of transmittance was developed. The FTO thin film produced at 10 hour reaction time and 150°C of hydrothermal temperature time gave the low sheet resistance of 0.012 Ohm/sq with high transparency. The DSSC fabricated using the optimized FTO film gave higher efficiency of 2.77% compared to commercial FTO of 1.93%

Customer Retention in Service Industry

Customer retention is previously considered as the last resort of a company in traditional marketing approach rather than a way to improve long term profit (Krishnan & Govindarajan, 2013). This is because traditional way of marketing strategy tends to focus more on attracting new customers than satisfying the existing customers. However, as globalization continue to precede, low growth and highly competitive marketplace shows that retaining customers is the more effective way to sustain a company against inroad competition. It is found by some studies showing that companies which emphasize on attracting new customers are actually earning to cover up the regular loss of existing customers without them noticing. Thus, winning new customers are considered a risky way to be profitable (Rosenberg & Czepiel, 1984). Many previous literature reviews also showed the importance of customer retention in increasing company revenue. More companies are now changing their marketing and management strategies to reach out to their existing customers in order to prevent them for opting for service provided by competitive company. A number of researches posit that customer retention increase profitability by lowering the cost used to attract new customers. It is supported by studies showing that there is increase in profit to as high as 95% if customer retention of the company increases by 5% (Sharmeela-Banu et al., 2012). Many researchers came into agreement that repeated customers are the more valuable asset compared to new customers in today’s market (Climis, 2016). Meanwhile, it can be seen in today’s world economy, service industry has emerged to be one of the fastest growing sectors among the others. Customers are considered the real asset to service industry due to the nature of this industry which prioritizes relationship between customers with the service (Alshurideh, 2016). This makes it even more crucial for this industry to practice customer retention strategies in order to survive and grow in the very competitive marketplace. As such, this study intends to explore literatures pertaining to definitions, measures, importance and factors that influence customer retention in service industry as well as to discuss on possible strategies to be applied based on the studies

Towards the integration of enterprise software: The business manufacturing intelligence

Nowadays, the Information Communication Technology has pervaded literally the companies. In the company circulates an huge amount of information but too much information doesn’t provide any added value. The overload of information exceeds individual processing capacity and slowdowns decision making operations. We must transform the enormous quantity of information in useful knowledge taking in consideration that information becomes obsolete quickly in condition of dynamic market. Companies process this information by specific software for managing, efficiently and effectively, the business processes. In this paper we analyse the myriad of acronyms of software that is used in enterprises with the changes that occurred over the time, from production to decision making until to convergence in an intelligent modular enterprise software, that we named Business Manufacturing Intelligence (BMI), that will manage and support the enterprise in the futurebusiness manufacturing intelligence, enterprise resource planning; business intelligence; management software; automation software; decision making software

Internet enabled modelling of extended manufacturing enterprises using the process based techniques

The paper presents the preliminary results of an ongoing research project on Internet enabled process-based modelling of extended manufacturing enterprises. It is proposed to apply the Open System Architecture for CIM (CIMOSA) modelling framework alongside with object-oriented Petri Net models of enterprise processes and object-oriented techniques for extended enterprises modelling. The main features of the proposed approach are described and some components discussed. Elementary examples of object-oriented Petri Net implementation and real-time visualisation are presented

Organizational alternatives for flexible manufacturing systems

There is an increasing importance of different productive architectures related to worker involvement in the decision making, where is given due attention to the intuitive capabilities and the human knowledge in the optimization and flexibilization of manufacturing processes. Thus having reference point architecture of a flexible manufacturing and assembling system existent at UNINOVA-CRI, we will present some exploratory hypothesis about applicability of the concept of hybridization and its repercussions on the definition of jobs, in those organizations and in the formation of working teams.flexibility; robotics; work organization; manufacturing industry

A Layered Software Architecture for the Management of a Manufacturing Company

In this paper we describe a layered software architecture in the management of a manufactur-ing company that intensively uses computer technology. Application tools, new and legacy, after the updating, operate in a context of an open web oriented architecture. The software architecture enables the integration and interoperability among all tools that support business processes. Manufacturing Executive System and Text Mining tools are excellent interfaces, the former both for internal production and management processes and the latter for external processes coming from the market. In this way, it is possible to implement, a computer integrated factory, flexible and agile, that immediately responds to customer requirements.ICT, Service Oriented Architecture, Web Services, Computer-Integrated Factory, Application Software