Agent-oriented constructivist knowledge management

In Ancient Times, when written language was introduced, books and manuscripts were often considered sacred. During these times, only a few persons were able to read and interpret them, while most people were limited in accepting these interpretations. Then, along with the industrial revolution of the XVIII and XIX centuries and especially boosted by the development of the press, knowledge slowly became available to all people. Simultaneously, people were starting to apply machines in the development of their work, usually characterized by repetitive processes, and especially focused in the production of consuming goods, such as furniture, clocks, clothes and so on. Following the needs of this new society, it was finally through science that new processes emerged to enable the transmission of knowledge from books and instructors to learners. Still today, people gain knowledge based on these processes, created to fulfill the needs of a society in its early stages of industrialization, thus not being compatible with the needs of the information society. In the information society, people must deal with an overloading amount of information, by the means of the media, books, besides different telecommunication and information systems technology. Furthermore, people’s relation to work has been influenced by profound changes, for instance, knowledge itself is now regarded as a valuable work product and, thus, the workplace has become an environment of knowledge creation and learning. Modifications in the world economical, political and social scenarios led to the conclusion that knowledge is the differential that can lead to innovation and, consequently, save organizations, societies, and even countries from failing in achieving their main goals. Focusing on these matters is the Knowledge Management (KM) research area, which deals with the creation, integration and use of knowledge, aiming at improving the performance of individuals and organizations. Advances in this field are mainly motivated by the assumption that organizations should focus on knowledge assets (generally maintained by the members of an organization) to remain competitive in the information society’s market. This thesis argues that KM initiatives should be targeted based on a constructivist perspective. In general, a constructivist view on KM focuses on how knowledge emerges, giving great importance to the knowledge holders and their natural practices. With the paragraph above, the reader may already have an intuition of how this work faces and targets Knowledge Management, however, let us be more precise. Research in Knowledge Management has evolved substantially in the past 30 years, coming from a centralized view of KM processes to a distributed view, grounded in organizational and cognitive sciences studies that point out the social, distributed, and subjective nature of knowledge. The first Knowledge Management Systems (KMSs) were centrally based and followed a top-down design approach. The organization managers, supported by knowledge engineers, collected and structured the contents of an organizational memory as a finished product at design time (before the organizational memory was deployed) and then disseminated the product, expecting employees to use it and update it. However, employees often claimed that the knowledge stored in the repository was detached from their real working practices. This led to the development of evolutionary methods, which prescribe that the basic KM system is initially developed and evolves proactively in an on-going fashion. However, most of the initiatives are still based on building central repositories and portals, which assume standardized vocabularies, languages, and classification schemes. Consequently, employees’ lack of trust and motivation often lead to dissatisfaction. In other words, workers resist on sharing knowledge, since they do not know who is going to access it and what is going to be done with it. Moreover, the importance attributed to knowledge may give an impression that these central systems take away a valuable asset from his or her owner, without giving appreciable benefits in return. The problems highlighted in the previous paragraph may be attenuated or even solved if a top-down/bottom-up strategy is applied when proposing a KM solution. This means that the solution should be sought with aim at organizational goals (top-down) but at the same time, more attention should be given to the knowledge holders and on the natural processes they already use to share knowledge (bottom-up). Being active agency such an important principle of Constructivism, this work recognizes that the Agent Paradigm (first defined by Artificial Intelligence and more recently adopted by Software Engineering) is the best approach to target Knowledge Management, taking a technological and social perspective. Capable of modeling and supporting social environments, agents is here recognized as a suitable solution for Knowledge Management especially by providing a suitable metaphor used for modeling KM domains (i.e. representing humans and organizations) and systems. Applying agents as metaphors on KM is mainly motivated by the definition of agents as cognitive beings having characteristics that resemble human cognition, such as autonomy, reactivity, goals, beliefs, desires, and social-ability. Using agents as human abstractions is motivated by the fact that, for specific problems, such as software engineering and knowledge management process modeling, agents may aid the analyst to abstract away from some of the problems related to human complexity, and focus on the important issues that impact the specific goals, beliefs and tasks of agents of the domain. This often leads to a clear understanding of the current situation, which is essential for the proposal of an appropriate solution. The current situation may be understood by modeling at the same time the overall goals of the organization, and the needs and wants of knowledge holders. Towards facilitating the analysis of KM scenarios and the development of adequate solutions, this work proposes ARKnowD (Agent-oriented Recipe for Knowledge Management Systems Development). Systems here have a broad definition, comprehending both technology-based systems (e.g. information system, groupware, repositories) and/or human systems, i.e. human processes supporting KM using non-computational artifacts (e.g. brain stormings, creativity workshops). The basic philosophical assumptions behind ARKnowD are: a) the interactions between human and system should be understood according to the constructivist principle of self-construction, claiming that humans and communities are self-organizing entities that constantly construct their identities and evolve throughout endless interaction cycles. As a result of such interactions, humans shape systems and, at the same time, systems constrain the ways humans act and change; b) KM enabling systems should be built in a bottom-up approach, aiming at the organizational goals, but understanding that in order to fulfill these goals, some personal needs and wants of the knowledge holders (i.e. the organizational members) need to be targeted; and c) there is no “silver bullet��? when pursuing a KM tailoring methodology and the best approach is combining existing agent-oriented approaches according to the given domain or situation. This work shows how the principles above may be achieved by the integration of two existing work on agent-oriented software engineering, which are combined to guide KM analysts and system developers when conceiving KM solutions. Innovation in our work is achieved by supporting topdown/bottom-up approaches to KM as mentioned above. The proposed methodology does that by strongly emphasizing the earlier phases of software development, the so-called requirement analysis activity. In this way, we consider all stakeholders (organizations and humans) as agents in our analysis model, and start by understanding their relations before actually thinking of developing a system. Perhaps the problem may be more effectively solved by proposing changes in the business processes, rather than by making use of new technology. And besides, in addition to humans and organizations, existing systems are also included in the model from start, helping the analyst and designer to understand which functionalities are delegated to these so-called artificial agents. In addition to that, benefits as a result of the application of ARKnowD may be also attributed to our choice of using the proper agent cognitive characteristics in the different phases of the development cycle. With the main purpose of exemplifying the use of the proposed methodology, this work presents a socially-aware recommender agent named KARe (Knowledgeable Agent for Recommendations). Recommender Systems may be defined by those that support users in selecting items of their need from a big set of items, helping users to overcome the overwhelming feeling when facing a vast information source, such as the web, an organizational repository or the like. Besides serving as a case for our methodology, this work also aims at exploring the suitability of the KARe system to support KM processes. Our choice for supporting knowledge sharing through questioning and answering processes is again supported by Constructivism proponents, who understand that social interaction is vital for active knowledge building. This assumption is also defended by some KM theories, claiming that knowledge is created through cycles of transformation between two types of knowledge: tacit and explicit knowledge. Up to now, research on KM has paid much attention to the formalization and exchange of explicit knowledge, in the form of documents or other physical artifacts, often annotated with metadata, and classified by taxonomies or ontologies. Investigations surrounding tacit knowledge have been so far scarce, perhaps by the complexity of the tasks of capturing and integrating such kind of knowledge, defined as knowledge about personal experience and values, usually confined on people’s mind. Taking a flexible approach on supporting this kind of knowledge conversion, KARe relies on the potential of social interaction underlying organizational practices to support knowledge creation and sharing. The global objective of this work is to support knowledge creation and sharing within an organization, according to its own natural processes and social behaviors. In other words, this work is based on the assumption that KM is better supported if knowledge is looked at from a constructivist perspective. To sum up, this thesis aims at: 1) Providing an agent-oriented approach to guide the creation and evolvement of KM initiatives, by analyzing the organizational potentials, behaviors and processes concerning knowledge sharing; 2) Developing the KARe recommender system, based on a semantically enriched Information Retrieval technique for recommending knowledge artifacts, supporting users to ask and answer to each others’ questions. These objectives are achieved as follows: - Defining the principles that characterize a Constructivist KM supporting environment and understanding how they may be used to support the creation of more effective KM solutions; - Providing an agent-oriented approach to develop KM systems. This approach is based on the integration of two different agent-oriented software engineering works, profiting from their strengths in providing a comprehensive methodology that targets both analysis and design activities; - Proposing and designing a socially aware agent-oriented recommender system both to exemplify the application of the proposed approach and to explore its potential on supporting knowledge creation and sharing. - Implementing an Information Retrieval algorithm to support the previously mentioned system in generating recommendations. Besides describing the algorithm, this thesis brings experimental results to prove its effectiveness

Using a foundational ontology to investigate the semantics behind the concepts of the i* language

In the past few years, the community that develops i* has become aware of the problem of having so many variants, since it makes it difficult for newcomers to learn how to use the language and even to experts to efficiently exchange knowledge and disseminate their proposals. Moreover, this problem also delays the transfer of the i* framework to industrial settings. Our work is one of the current attempts to promote interoperability among the existing variants, and it does that by investigating the semantics behind the i* core concepts. For that, we apply a foundational ontology named UFO, which is used as a semantically coherent reference model to which the language should be isomorphic. In this paper, we report on the steps we have pursued, what we have accomplished so far, also setting the context for the work ahead

Using a foundational ontology to investigate the semantics behind the concepts of the i* language

In the past few years, the community that develops i* has become aware of the problem of having so many variants, since it makes it difficult for newcomers to learn how to use the language and even to experts to efficiently exchange knowledge and disseminate their proposals. Moreover, this problem also delays the transfer of the i* framework to industrial settings. Our work is one of the current attempts to promote interoperability among the existing variants, and it does that by investigating the semantics behind the i* core concepts. For that, we apply a foundational ontology named UFO, which is used as a semantically coherent reference model to which the language should be isomorphic. In this paper, we report on the steps we have pursued, what we have accomplished so far, also setting the context for the work ahead.Peer ReviewedPostprint (author’s final draft

PEMODELAN REQUIREMENTS DALAM MENGKONSTRUKSI PERANGKAT LUNAK SELF-ADAPTIVE

[Id]Mengkonstruksi perangkat lunak self-adaptive sangat berbeda dengan mengkonstruksi perangkat lunak non self-adaptive, hal ini menuntut banyak cara yang harus ditempuh untuk mencapai tujuan tersebut. Salah satunya adalah pada tahapan pemodelan requirements. Pendekatan yang digunakan saat melakukan pemodelan requirements untuk perangkat lunak self-adaptive, tidak cukup hanya menangkap kebutuhan sesuai dengan kondisi systems-as-is. Namun kebutuhan systems-to-be yang berhubungan dengan spesifikasi perilaku, dan kemampuannya untuk menangani perubahan ketika sistem sedang berjalan, merupakan faktor penting yang harus terpenuhi. Makalah ini membahas pemodelan requirements untuk mengembangkan self-adaptive systems, dengan mengintegrasikan pendekatan goal oriented requirements engineering dan feedback loop. Diawali dengan latar belakang, kemudian menguraikan penelitian terkait, dilanjutkan dengan konsep yang diusulkan beserta contoh penerapannya, dan diakhir bahasan kami menguraikan pekerjaan untuk masa depan serta kesimpulan.Kata kunci:Requirements modeling, goal oriented requirements engineering, self-adaptive systems, feedback loop[En]Construction of self-adaptive software is very different with the construction of non-self-adaptive software, its require many ways that must be through to gain these goals. one of them is on the requirement of modelling phase. The approach that used, when conduct modelling requirement is not enough to catch the needs appropriate with as-is system condition, but the requirement of to-be systems that connected with behaviour specification and its ability to handle transformation when system running is an important factor that must be fulfilled. this paper describes requirement modelling to develop self-adaptive systems, with goal oriented engineering integration approach and loop feedback. Started with the background, then untangle related research, continued with proposed concept and its implementation example, and in the last description, we untangle conclusion and our future works.Keywords: Requirements modeling, goal oriented requirements engineering, self-adaptive systems, feedback loo

A platform-independent domain-specific modeling language for multiagent systems

Associated with the increasing acceptance of agent-based computing as a novel software engineering paradigm, recently a lot of research addresses the development of suitable techniques to support the agent-oriented software development. The state-of-the-art in agent-based software development is to (i) design the agent systems basing on an agent-based methodology and (ii) take the resulting design artifact as a base to manually implement the agent system using existing agent-oriented programming languages or general purpose languages like Java. Apart from failures made when manually transform an abstract specification into a concrete implementation, the gap between design and implementation may also result in the divergence of design and implementation. The framework discussed in this dissertation presents a platform-independent domain-specific modeling language for MASs called Dsml4MAS that allows modeling agent systems in a platform-independent and graphical manner. Apart from the abstract design, Dsml4MAS also allows to automatically (i) check the generated design artifacts against a formal semantic specification to guarantee the well-formedness of the design and (ii) translate the abstract specification into a concrete implementation. Taking both together, Dsml4MAS ensures that for any well-formed design, an associated implementation will be generated closing the gap between design and code.Aufgrund wachsender Akzeptanz von Agentensystemen zur Behandlung komplexer Problemstellungen wird der Schwerpunkt auf dem Gebiet der agentenorientierten Softwareentwicklung vor allem auf die Erforschung von geeignetem Entwicklungswerkzeugen gesetzt. Stand der Forschung ist es dabei das Agentendesign mittels einer Agentenmethodologie zu spezifizieren und die resultierenden Artefakte als Grundlage zur manuellen Programmierung zu verwenden. Fehler, die bei dieser manuellen Überführung entstehen, machen insbesondere das abstrakte Design weniger nützlich in Hinsicht auf die Nachhaltigkeit der entwickelten Softwareapplikation. Das in dieser Dissertation diskutierte Rahmenwerk erörtert eine plattformunabhängige domänenspezifische Modellierungssprache für Multiagentensysteme namens Dsml4MAS. Dsml4MAS erlaubt es Agentensysteme auf eine plattformunabhängige und graphische Art und Weise darzustellen. Die Modellierungssprache umfasst (i) eine abstrakte Syntax, die das Vokabular der Sprache definiert, (ii) eine konkrete Syntax, die die graphische Darstellung spezifiziert sowie (iii) eine formale Semantik, die dem Vokabular eine präzise Bedeutung gibt. Dsml4MAS ist Bestandteil einer (semi-automatischen) Methodologie, die es (i) erlaubt die abstrakte Spezifikation schrittweise bis hin zur konkreten Implementierung zu konkretisieren und (ii) die Interoperabilität zu alternativen Softwareparadigmen wie z.B. Dienstorientierte Architekturen zu gewährleisten

UFO: Unified Foundational Ontology

The Unified Foundational Ontology (UFO) was developed over the last two decades by consistently putting together theories from areas such as formal ontology in philosophy, cognitive science, linguistics, and philosophical logics. It comprises a number of micro-theories addressing fundamental conceptual modeling notions, including entity types and relationship types. The aim of this paper is to summarize the current state of UFO, presenting a formalization of the ontology, along with the analysis of a number of cases to illustrate the application of UFO and facilitate its comparison with other foundational ontologies in this special issue. (The cases originate from the First FOUST Workshop – the Foundational Stance, an international forum dedicated to Foundational Ontology research.

Representação de Capacidades Organizacionais em Frameworks de Defesa: Uma Abordagem Baseada em Análise Ontológica

De modo a modelar e estruturar os domínios organizacionais para o domínio de defesa e estabelecer relações entre esses domínios, vários frameworks de arquiteturas corporativas de TI vêm sendo desenvolvidos com tal proposito. Uma das noções contempladas por tais frameworks é a de capacidades organizacionais. Com a finalidade de investigar a conceituação e construtos de linguagem desses frameworks e verificar se existem possíveis lacunas na representação de capacidades organizacionais, neste trabalho nós realizamos uma análise ontológica em três frameworks para o domínio da defesa (DoDAF, MODAF e NAF). Em nossa análise, nós adotamos um sentido ontológico para capacidades organizacionais baseada na noção de disposições, em termos da ontologia de fundamentação UFO, como endurantes. Um aspecto chave desse sentido é que ele inclui tanto disposições universais quando individuais, de acordo com a ontologia de quatro categorias de Aristóteles. Nós mostramos como essa fundamentação que difere da fundamentação perdurantista subjacente aos três frameworks de defesa pode ser utilizada para clarificar deficiências identificadas nos frameworks para o suporte à capacidades organizacionais, tal como, definições e exemplos de uso de capacidades organizacionais nos frameworks divergem da fundamentação que os suportam (ontologia do IDEAS) e o suporte para representar, de fato, capacidades organizacionais (propriedades de indivíduos) não existe nos frameworks, e consequentemente, a representação das propriedades dessas capacidades torna-se infactível. Por fim, propomos uma revisão no meta-modelo das linguagens. Nessa revisão, principalmente, o conceito de capacidades organizacionais foi reificado, para de fato representar uma capacidade organizacional (uma propriedade de um indivíduo). E deste modo, foi possível resolver problemas de expressividade e permitir atividades, tal como medição de capacidades organizacionais, representação de melhorias em capacidades organizacionais ao longo do tempo e a reconfiguração de recursos enquanto se mantém ou melhora uma capacidade organizacional especifica