A framework for delivering personalized e-government services from a citizen-centric approach

E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. © 2010 ACM

Metadata interoperability in public sector information

Over recent years, there has been a worldwide growing need for interoperability among the systems that manage and reuse Public Sector Information. This paper explores the documentation needs for Public Sector Information and focuses on metadata interoperability issues. The research work studies a variety of public sector information metadata standards and guidelines internationally accepted and presents two methodologies to obtain interoperability: The first develops an Application Profile, while the second is based on the semantic integration approach and results in the creation of an ontology. The outcomes of the two approaches are compared under the prism of their scope and usage in terms of interoperability during the metadata integration process

IRS-III: A broker-based approach to semantic Web services

A factor limiting the take up of Web services is that all tasks associated with the creation of an application, for example, finding, composing, and resolving mismatches between Web services have to be carried out by a software developer. Semantic Web services is a combination of semantic Web and Web service technologies that promise to alleviate these problems. In this paper we describe IRS-III, a framework for creating and executing semantic Web services, which takes a semantic broker based approach to mediating between service requesters and service providers. We describe the overall approach and the components of IRS-III from an ontological and architectural viewpoint. We then illustrate our approach through an application in the eGovernment domain

Knowledge modelling for integrating semantic web services in e-government applications

Service integration and domain interoperability are the basic requirements in the development of current service-oriented e-Government applications. Semantic Web and, in particular, Semantic Web Service (SWS) technology aim to address these issues. However, the integration between e-Government applications and SWS is not an easy task. We argue that a more complex semantic layer needs to be modeled. The aim of our work is to provide an ontological framework that maps such a semantic layer. In this paper, we describe our approach for creating a project-independent and reusable model, and provide a case study that demonstrates its applicability

African E-Government Research Landscape

Over the past decade, African governments have followed the worldwide trends towards establishing e-government with the aim of improving public service delivery to citizens through the use of Information and Communication Technology (ICT). As a consequence, authors from academia, government departments and agencies, civil society, industry, non-governmental and international organizations have embarked into e-government research focusing on Africa. However, the state of the art of e-government research in Africa is poorly documented. This study analyzes the status of e-government research in Africa. A qualitative technique based on online searches and literature reviews is used to collect data that have addressed any aspect of e-government development in Africa. Thereafter, the content analysis of the reviewed literature is performed. The results of the study show: (1) the growth pattern of Africa e-government research within a period of 10 years from 2002 to 2012, (2) the issues addressed by the researchers on e-government development in Africa, (3) the African countries and regional participation in e-government research in Africa, and (4) the affiliation and expertise of authors undertaking research on e-government in Africa. These results provide useful insights that might be of interest to African governments, industry and academia for the future development of e-government on the continent. Also included in the paper is an annotated bibliography of e-government research

A framework for delivering personalized e-Government tourism services

E-government (e-Gov) has become one of the most important parts of government strategies. Significant efforts have been devoted to e-Gov tourism services in many countries because tourism is one of the major profitable industries. However, the current e-Gov tourism services are limited to simple online presentation of tourism information. Intelligent e-Gov tourism services, such as the personalized e-Gov (Pe-Gov) tourism services, are highly desirable for helping users decide "where to go, and what to do/see" amongst massive number of destinations and enormous attractiveness and activities. This paper proposes a framework of Pe-Gov tourism services using recommender system techniques and semantic ontology. This framework has the potential to enable tourism information seekers to locate the most interesting destinations with the most suitable activities with the least search efforts. Its workflow and some outstanding features are depicted with an example

Special Issue on: Personalisation in E-Government and Smart Cities

The abstract is included in the text

Mapping eParticipation Research: Four Central Challenges

The emerging research area of eParticipation can be characterized as the study of technology-facilitated citizen participation in (democratic) deliberation and decision-making. Using conventional literature study techniques, we identify 105 articles that are considered to be highly relevant to eParticipation. We develop a definitional schema that suggests different ways of understanding an emerging socio-technical research area and use this schema to map the research contributions identified. This allows us make an initial sketch of the scientific character of the area and its central concerns, theories, and methods. We extend the analysis to define four central research challenges for the field: understanding technology and participation; the strategic challenge; the design challenge; and the evaluation challenge. This article thus contributes to a developing account of eParticipation, which will help future researchers both to navigate the research area and to focus their research agendas