XL-NBT: A Cross-lingual Neural Belief Tracking Framework

Task-oriented dialog systems are becoming pervasive, and many companies heavily rely on them to complement human agents for customer service in call centers. With globalization, the need for providing cross-lingual customer support becomes more urgent than ever. However, cross-lingual support poses great challenges---it requires a large amount of additional annotated data from native speakers. In order to bypass the expensive human annotation and achieve the first step towards the ultimate goal of building a universal dialog system, we set out to build a cross-lingual state tracking framework. Specifically, we assume that there exists a source language with dialog belief tracking annotations while the target languages have no annotated dialog data of any form. Then, we pre-train a state tracker for the source language as a teacher, which is able to exploit easy-to-access parallel data. We then distill and transfer its own knowledge to the student state tracker in target languages. We specifically discuss two types of common parallel resources: bilingual corpus and bilingual dictionary, and design different transfer learning strategies accordingly. Experimentally, we successfully use English state tracker as the teacher to transfer its knowledge to both Italian and German trackers and achieve promising results.Comment: 13 pages, 5 figures, 3 tables, accepted to EMNLP 2018 conferenc

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Ontology-based information standards development

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Standards may be argued to be important enablers for achieving interoperability as they aim to provide unambiguous specifications for error-free exchange of documents and information. By implication, therefore, it is important to model and represent the concept of a standard in a clear, precise and unambiguous way. Although standards development organisations usually provide guidelines for the process of developing and approving standards, they are usually more concerned with administrative aspect of the process. As a consequence, the state-of-the-art lacks practical support for developing the structure and content of a standard specification. In short, there is no systematic development method currently available: (a) For developing the conceptual model underpinning a standard; and/or (b) to guide a group of stakeholders to develop a standard specification. Semantic interoperability is considered to be an essential factor for effective interoperation – the ability to achieve semantic interoperability effectively and efficiently being strongly equated with quality by some. Semantics require that the meaning of terms, their relationships and also the restrictions and rules in the standards should be clearly defined in the early stages of standard development and act as a basis for the latter stages. This research proposes that ontology can help standards developers and stakeholders to address the issues of improving conceptual models and providing a robust and shared understanding of the domain. This thesis presents OntoStanD, a comprehensive ontology-based standards development methodology, which utilises the best practices of the existing ontology creation methods. The potential value of OntoStanD is in providing a comprehensive, clear and unambiguous method for developing robust information standards, which are more test friendly and of higher quality. OntoStanD also facilitates standards conformance testing and change management, impacts interoperability and also assists in improved communication among the standards development team. Last, OntoStanD provides an approach that is repeatable, teachable and potentially general enough for creating any kinds of information standard.Fujitsu Laboratories of Europe Ltd, Google Anitaborg Memorial Scholarshi

Service-oriented Context-aware Framework

Location- and context-aware services are emerging technologies in mobile and desktop environments, however, most of them are difficult to use and do not seem to be beneficial enough. Our research focuses on designing and creating a service-oriented framework that helps location- and context-aware, client-service type application development and use. Location information is combined with other contexts such as the users' history, preferences and disabilities. The framework also handles the spatial model of the environment (e.g. map of a room or a building) as a context. The framework is built on a semantic backend where the ontologies are represented using the OWL description language. The use of ontologies enables the framework to run inference tasks and to easily adapt to new context types. The framework contains a compatibility layer for positioning devices, which hides the technical differences of positioning technologies and enables the combination of location data of various sources

Knowledge society arguments revisited in the semantic technologies era

In the light of high profile governmental and international efforts to realise the knowledge society, I review the arguments made for and against it from a technology standpoint. I focus on advanced knowledge technologies with applications on a large scale and in open- ended environments like the World Wide Web and its ambitious extension, the Semantic Web. I argue for a greater role of social networks in a knowledge society and I explore the recent developments in mechanised trust, knowledge certification, and speculate on their blending with traditional societal institutions. These form the basis of a sketched roadmap for enabling technologies for a knowledge society

Business Ontology for Evaluating Corporate Social Responsibility

This paper presents a software solution that is developed to automatically classify companies by taking into account their level of social responsibility. The application is based on ontologies and on intelligent agents. In order to obtain the data needed to evaluate companies, we developed a web crawling module that analyzes the company’s website and the documents that are available online such as social responsibility report, mission statement, employment structure, etc. Based on a predefined CSR ontology, the web crawling module extracts the terms that are linked to corporate social responsibility. By taking into account the extracted qualitative data, an intelligent agent, previously trained on a set of companies, computes the qualitative values, which are then included in the classification model based on neural networks. The proposed ontology takes into consideration the guidelines proposed by the “ISO 26000 Standard for Social Responsibility”. Having this model, and being aware of the positive relationship between Corporate Social Responsibility and financial performance, an overall perspective on each company’s activity can be configured, this being useful not only to the company’s creditors, auditors, stockholders, but also to its consumers.corporate social responsibility, ISO 26000 Standard for Social Responsibility, ontology, web crawling, intelligent agent, corporate performance, POS tagging, opinion mining, sentiment analysis

SWI-Prolog and the Web

Where Prolog is commonly seen as a component in a Web application that is either embedded or communicates using a proprietary protocol, we propose an architecture where Prolog communicates to other components in a Web application using the standard HTTP protocol. By avoiding embedding in external Web servers development and deployment become much easier. To support this architecture, in addition to the transfer protocol, we must also support parsing, representing and generating the key Web document types such as HTML, XML and RDF. This paper motivates the design decisions in the libraries and extensions to Prolog for handling Web documents and protocols. The design has been guided by the requirement to handle large documents efficiently. The described libraries support a wide range of Web applications ranging from HTML and XML documents to Semantic Web RDF processing. To appear in Theory and Practice of Logic Programming (TPLP)Comment: 31 pages, 24 figures and 2 tables. To appear in Theory and Practice of Logic Programming (TPLP