Research in Business Process Management: A bibliometric analysis

It contains several growing subtopics such as process mining, process flexibility and process compliance. BPM is also highly relevant for numerous related fields, such as Business Intelligence, ERP systems or Knowledge Management. The growing number of publications and the variety of topics in BPM make it useful to apply bibliometric methods on this scientific field. With bibliometric methods, topical clusters, essential authors and the relationships between them can be discovered. In this work, the BibTechMon software from the Austrian Institute of Technology is utilized to perform the bibliometric analyses. As a novelty for the work with BibTechMon, data from Google Scholar is used as the basis of the analyses. The nature of Google Scholar data differs significantly from the data of other scientific databases. These differences lead to changes on how the bibliometric analyses can be performed. After these changes have been assessed, several bibliometric analyses in the BPM field and related fields are performed. As a result of these analyses, diverse topical clusters in BPM and its related fields could be discovered. Additionally, important authors for each cluster and for the BPM field as a whole were determined. In order to evaluate the results of the bibliometric analyses, I conducted an interview on BPM with Professor Reichert, who is an active researcher in the field. Subsequently, his statements are compared with the results of the bibliometric analyses and the match between the bibliometric analyses and his statements is assessed

Prefix Imputation of Orphan Events in Event Stream Processing

In the context of process mining, event logs consist of process instances called cases. Conformance checking is a process mining task that inspects whether a log file is conformant with an existing process model. This inspection is additionally quantifying the conformance in an explainable manner. Online conformance checking processes streaming event logs by having precise insights into the running cases and timely mitigating non-conformance, if any. State-of-the-art online conformance checking approaches bound the memory by either delimiting storage of the events per case or limiting the number of cases to a specific window width. The former technique still requires unbounded memory as the number of cases to store is unlimited, while the latter technique forgets running, not yet concluded, cases to conform to the limited window width. Consequently, the processing system may later encounter events that represent some intermediate activity as per the process model and for which the relevant case has been forgotten, to be referred to as orphan events. The naïve approach to cope with an orphan event is to either neglect its relevant case for conformance checking or treat it as an altogether new case. However, this might result in misleading process insights, for instance, overestimated non-conformance. In order to bound memory yet effectively incorporate the orphan events into processing, we propose an imputation of missing-prefix approach for such orphan events. Our approach utilizes the existing process model for imputing the missing prefix. Furthermore, we leverage the case storage management to increase the accuracy of the prefix prediction. We propose a systematic forgetting mechanism that distinguishes and forgets the cases that can be reliably regenerated as prefix upon receipt of their future orphan event. We evaluate the efficacy of our proposed approach through multiple experiments with synthetic and three real event logs while simulating a streaming setting. Our approach achieves considerably higher realistic conformance statistics than the state of the art while requiring the same storage.</p

Process Mining Workshops

This open access book constitutes revised selected papers from the International Workshops held at the Third International Conference on Process Mining, ICPM 2021, which took place in Eindhoven, The Netherlands, during October 31–November 4, 2021. The conference focuses on the area of process mining research and practice, including theory, algorithmic challenges, and applications. The co-located workshops provided a forum for novel research ideas. The 28 papers included in this volume were carefully reviewed and selected from 65 submissions. They stem from the following workshops: 2nd International Workshop on Event Data and Behavioral Analytics (EDBA) 2nd International Workshop on Leveraging Machine Learning in Process Mining (ML4PM) 2nd International Workshop on Streaming Analytics for Process Mining (SA4PM) 6th International Workshop on Process Querying, Manipulation, and Intelligence (PQMI) 4th International Workshop on Process-Oriented Data Science for Healthcare (PODS4H) 2nd International Workshop on Trust, Privacy, and Security in Process Analytics (TPSA) One survey paper on the results of the XES 2.0 Workshop is included

Process Mining Handbook

This is an open access book. This book comprises all the single courses given as part of the First Summer School on Process Mining, PMSS 2022, which was held in Aachen, Germany, during July 4-8, 2022. This volume contains 17 chapters organized into the following topical sections: Introduction; process discovery; conformance checking; data preprocessing; process enhancement and monitoring; assorted process mining topics; industrial perspective and applications; and closing

Process Mining Workshops

This open access book constitutes revised selected papers from the International Workshops held at the Third International Conference on Process Mining, ICPM 2021, which took place in Eindhoven, The Netherlands, during October 31–November 4, 2021. The conference focuses on the area of process mining research and practice, including theory, algorithmic challenges, and applications. The co-located workshops provided a forum for novel research ideas. The 28 papers included in this volume were carefully reviewed and selected from 65 submissions. They stem from the following workshops: 2nd International Workshop on Event Data and Behavioral Analytics (EDBA) 2nd International Workshop on Leveraging Machine Learning in Process Mining (ML4PM) 2nd International Workshop on Streaming Analytics for Process Mining (SA4PM) 6th International Workshop on Process Querying, Manipulation, and Intelligence (PQMI) 4th International Workshop on Process-Oriented Data Science for Healthcare (PODS4H) 2nd International Workshop on Trust, Privacy, and Security in Process Analytics (TPSA) One survey paper on the results of the XES 2.0 Workshop is included

Workflow Behavior Auditing for Mission Centric Collaboration

Successful mission-centric collaboration depends on situational awareness in an increasingly complex mission environment. To support timely and reliable high level mission decisions, auditing tools need real-time data for effective assessment and optimization of mission behaviors. In the context of a battle rhythm, mission health can be measured from workflow generated activities. Though battle rhythm collaboration is dynamic and global, a potential enabling technology for workflow behavior auditing exists in process mining. However, process mining is not adequate to provide mission situational awareness in the battle rhythm environment since event logs may contain dynamic mission states, noise and timestamp inaccuracy. Therefore, we address a few key near-term issues. In sequences of activities parsed from network traffic streams, we identify mission state changes in the workflow shift detection algorithm. In segments of unstructured event logs that contain both noise and relevant workflow data, we extract and rank workflow instances for the process analyst. When confronted with timestamp inaccuracy in event logs from semi automated, distributed workflows, we develop the flower chain network and discovery algorithm to improve behavioral conformance. For long term adoption of process mining in mission centric collaboration, we develop and demonstrate an experimental framework for logging uncertainty testing. We show that it is highly feasible to employ process mining techniques in environments with dynamic mission states and logging uncertainty. Future workflow behavior auditing technology will benefit from continued algorithmic development, new data sources and system prototypes to propel next generation mission situational awareness, giving commanders new tools to assess and optimize workflows, computer systems and missions in the battle space environment

The biggest business process management problems to solve before we die

It may be tempting for researchers to stick to incremental extensions of their current work to plan future research activities. Yet there is also merit in realizing the grand challenges in one’s field. This paper presents an overview of the nine major research problems for the Business Process Management discipline. These challenges have been collected by an open call to the community, discussed and refined in a workshop setting, and described here in detail, including a motivation why these problems are worth investigating. This overview may serve the purpose of inspiring both novice and advanced scholars who are interested in the radical new ideas for the analysis, design, and management of work processes using information technology

Process mining : conformance and extension

Today’s business processes are realized by a complex sequence of tasks that are performed throughout an organization, often involving people from different departments and multiple IT systems. For example, an insurance company has a process to handle insurance claims for their clients, and a hospital has processes to diagnose and treat patients. Because there are many activities performed by different people throughout the organization, there is a lack of transparency about how exactly these processes are executed. However, understanding the process reality (the "as is" process) is the first necessary step to save cost, increase quality, or ensure compliance. The field of process mining aims to assist in creating process transparency by automatically analyzing processes based on existing IT data. Most processes are supported by IT systems nowadays. For example, Enterprise Resource Planning (ERP) systems such as SAP log all transaction information, and Customer Relationship Management (CRM) systems are used to keep track of all interactions with customers. Process mining techniques use these low-level log data (so-called event logs) to automatically generate process maps that visualize the process reality from different perspectives. For example, it is possible to automatically create process models that describe the causal dependencies between activities in the process. So far, process mining research has mostly focused on the discovery aspect (i.e., the extraction of models from event logs). This dissertation broadens the field of process mining to include the aspect of conformance and extension. Conformance aims at the detection of deviations from documented procedures by comparing the real process (as recorded in the event log) with an existing model that describes the assumed or intended process. Conformance is relevant for two reasons: 1. Most organizations document their processes in some form. For example, process models are created manually to understand and improve the process, comply with regulations, or for certification purposes. In the presence of existing models, it is often more important to point out the deviations from these existing models than to discover completely new models. Discrepancies emerge because business processes change, or because the models did not accurately reflect the real process in the first place (due to the manual and subjective creation of these models). If the existing models do not correspond to the actual processes, then they have little value. 2. Automatically discovered process models typically do not completely "fit" the event logs from which they were created. These discrepancies are due to noise and/or limitations of the used discovery techniques. Furthermore, in the context of complex and diverse process environments the discovered models often need to be simplified to obtain useful insights. Therefore, it is crucial to be able to check how much a discovered process model actually represents the real process. Conformance techniques can be used to quantify the representativeness of a mined model before drawing further conclusions. They thus constitute an important quality measurement to effectively use process discovery techniques in a practical setting. Once one is confident in the quality of an existing or discovered model, extension aims at the enrichment of these models by the integration of additional characteristics such as time, cost, or resource utilization. By extracting aditional information from an event log and projecting it onto an existing model, bottlenecks can be highlighted and correlations with other process perspectives can be identified. Such an integrated view on the process is needed to understand root causes for potential problems and actually make process improvements. Furthermore, extension techniques can be used to create integrated simulation models from event logs that resemble the real process more closely than manually created simulation models. In Part II of this thesis, we provide a comprehensive framework for the conformance checking of process models. First, we identify the evaluation dimensions fitness, decision/generalization, and structure as the relevant conformance dimensions.We develop several Petri-net based approaches to measure conformance in these dimensions and describe five case studies in which we successfully applied these conformance checking techniques to real and artificial examples. Furthermore, we provide a detailed literature review of related conformance measurement approaches (Chapter 4). Then, we study existing model evaluation approaches from the field of data mining. We develop three data mining-inspired evaluation approaches for discovered process models, one based on Cross Validation (CV), one based on the Minimal Description Length (MDL) principle, and one using methods based on Hidden Markov Models (HMMs). We conclude that process model evaluation faces similar yet different challenges compared to traditional data mining. Additional challenges emerge from the sequential nature of the data and the higher-level process models, which include concurrent dynamic behavior (Chapter 5). Finally, we point out current shortcomings and identify general challenges for conformance checking techniques. These challenges relate to the applicability of the conformance metric, the metric quality, and the bridging of different process modeling languages. We develop a flexible, language-independent conformance checking approach that provides a starting point to effectively address these challenges (Chapter 6). In Part III, we develop a concrete extension approach, provide a general model for process extensions, and apply our approach for the creation of simulation models. First, we develop a Petri-net based decision mining approach that aims at the discovery of decision rules at process choice points based on data attributes in the event log. While we leverage classification techniques from the data mining domain to actually infer the rules, we identify the challenges that relate to the initial formulation of the learning problem from a process perspective. We develop a simple approach to partially overcome these challenges, and we apply it in a case study (Chapter 7). Then, we develop a general model for process extensions to create integrated models including process, data, time, and resource perspective.We develop a concrete representation based on Coloured Petri-nets (CPNs) to implement and deploy this model for simulation purposes (Chapter 8). Finally, we evaluate the quality of automatically discovered simulation models in two case studies and extend our approach to allow for operational decision making by incorporating the current process state as a non-empty starting point in the simulation (Chapter 9). Chapter 10 concludes this thesis with a detailed summary of the contributions and a list of limitations and future challenges. The work presented in this dissertation is supported and accompanied by concrete implementations, which have been integrated in the ProM and ProMimport frameworks. Appendix A provides a comprehensive overview about the functionality of the developed software. The results presented in this dissertation have been presented in more than twenty peer-reviewed scientific publications, including several high-quality journals

An analysis of students’ behaviour in a Learning Management System through Process Mining

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe exponential growth and transformation of the Internet and information technology in recent years led to the development of several analytical tools. As is the case with process mining, it emerged to fulfill the need to extract and analyze information from event logs by representing it in the form of process models. Process mining is an acclaimed tool and proved crucial in several areas, from healthcare to manufacturing and finance. Nevertheless, and despite the crucial role of digital systems in supporting learning activities and generating large amounts of data about learning processes, limited research focused on process mining applied to the educational context. Therefore, the aim of this dissertation is to apply a process-oriented approach and demonstrate the applicability of process mining techniques to explore and analyze students’ behavior and interaction patterns, based on data collected from Moodle, the widely used Learning Management System. We cover definitions of process mining, education, and a detailed search of the existing literature on educational process mining during this work. Furthermore, the paper analyzes and discusses the findings of the study that combines process mining techniques, specifically process discovery implanted in the Disco tool, with cluster analysis. Through the application of these two techniques, it was possible to recognize the relationship between the students’ behavior registered in the process models and the success of the students in the course, along with the general and specific information about the students’ learning paths. Besides, we obtained findings that allow us to predict the group of students at risk of failing. Finally, with the analysis of these results, we were able to provide improvement proposals and recommendations to enhance the learning experience

Discovery and Analysis of E-Government Business Processes with Process Mining: a case study

One of the biggest challenges in performing a Process Mining (PM) initiative is the data availability since business processes (BPs) are usually implicit within the organization’s information systems supporting them or by BPMS platforms with the process and organizational data distributed across heterogeneous databases within the organization. Moreover, in e-Government, inter-organizational collaborative business processes have traces of execution spread across several organizations. The main objective of this paper is to describe a case study on applying PM to e-Government business processes traced by an existing centralized traceability system, using our methodology for organizational data science. We provided a step-by-step analysis answering fundamental questions about their execution and evaluating improvement opportunities of the traceability system to strengthen PM initiatives