16,912 research outputs found

    Realizing Your Wishes: Alleviating Online Shopping Hesitation via Peer Consumer Review in Social Shopping Context

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    A large proportion of online consumers tend to abandon their virtual shopping carts instead of finalizing their purchases. In this research in progress paper, we investigate how online shopping hesitation can be alleviated to promote product sales in the context of social shopping. Particularly, we attempt to address the research gap by exploring how online review characteristics (i.e., review credibility, review volume, and review timeliness) mitigate online shopping hesitation and encourage consumers to purchase from their wish-lists. We also explore the potential moderating role of consumer engagement and consumer expertise. In order to validate our research model, we obtained panel data from an online social shopping community and conducted some preliminary analyses. We believe that the results of this study will provide notable insights for both academic researchers and practitioners

    Social construction of technology (SCoT) from generation X’s shopping experiences to omnichannel as new way of shopping

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    Omnichannel is considered a new way of shopping that integrates online and offline methods to offer seamless shopping experiences. Omnichannel requires consumers adaptation to use the internet, mobile devices, and social media as tools for seamless shopping experiences. Based on 2021 YouGov’s report on omnichannel retail, 83% of Indonesians already used dual channels to shop, including generation X. How does generation X accept omnichannel and its technology as a new way of shopping? Using Social Construction of Technology (SCoT) theory, generation X is positioned as a relevant social group, and their interpretative flexibility on how they give meaning to omnichannel as a new way of shopping will be analyzed; followed by understanding their closure or common agreement towards webrooming, showrooming, buying online pick-up in store, and buying online return in-store as the attributes of omnichannel; then finally analyzing their stabilization in accepting omnichannel as a new way of shopping. Using the interpretative phenomenological analysis, this research was conducted by interviewing generation X to understand their acceptance of omnichannel. The results of this research show that generation X has no hesitation to omnichannel, but they saw it as additional services rather than integration of seamless shopping experiences

    Analisis faktor-faktor yang mendorong shopping cart abandonment

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    Pemerintah Indonesia memiliki target bahwa jumlah transaki e-commerce di Indonesia diharapkan bisa mencapai hingga 50% per tahun, selain itu Presiden Indonesia menetapkan visi untuk menjadikan Indonesia menjadi negara dengan perekonomian terbesar di Asia Tenggara. Disisi lain, tingkat shopping cart abandonment (proses konsumen yang meninggalkan keranjang belanja online dan tidak melanjutkan tahap pembayaran terkait dengan berbelanja online) masih tinggi, dimana pada tahun 2018 jumlah konsumen di Indonesia yang melakukan shopping cart abandonment mencapai 69%. Oleh karena itu, penelitian ini bertujuan untuk mengetahui faktor-faktor yang mendorong shopping cart abandonment. Metode penelitian yang digunakan dalam penelitian ini adalah metode kuantitatif dengan jenis kausal deskriptif. Teknik sampling pada penelitian ini adalah purposive sampling yang merupakan bagian dari non probability. Populasi dari penelitian ini adalah responden dari penelitian ini adalah konsumen yang pernah melakukan shopping cart abandonment yang berdomisili di Pulau Jawa sebanyak 200 responden. Penelitian ini menggunakan teknik analisis data Principal component analysis. Hasil dari penelitian ini adalah terdapat 6 komponen baru dari 23 item pertanyaan yang mendorong shopping cart abandonment, yaitu adalah emotional ambivalence, transaction inconvenience, hesitation at chekout, perceived risk, payment intention dan perceived cost. Kata Kunci : Shopping cart abandonment, Emotional ambivalence, Hesitation at checkout, Transaction inconvenience, Perceived risk, Perceived cost, Payment intentio

    HESITANCY TOWARDS ONLINE SHOPPING, A STUDY OF PAKISTANI CONSUMERS

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    To study the influence of Perceived cost, risk, convenience and enjoyment on online consumer purchases. Being more convenient online shopping seems painless compared to in store shopping, why consumers are still reluctant to shop online?.A sample of 220 questionnaires was filled from different departments at University of Sargodha. Respondents were asked to fill the questionnaire based on four factors (Perceived cost, Perceived risk, Perceived convenience, Perceived enjoyment), there were 2 general questions. Out of 220, 207 questionnaires were returned. One sample test is applied in this study to check the reliability of independent variables. Analysis was also done on basis of gender and their ages. The most important factor out of four, which can persuade the customer's online buying decision, is delivery cost for purchased items and it has negative relationship with dependent variable, moreover perceived risk has also negative relationship with dependent one. Perceived convenience and Perceived enjoyment has positive relationship with online shopping preference. As online shopping is easier to do but due to extra delivery cost and risk factors consumers do not adopt online shopping and these factors should be minimized to promote online shopping. Online shopping should be promoted and to gain the consumer confidence, delivery cost and risk factor should be minimized. As online shopping is easier to do as compared to offline shopping but people still reluctant to use internet for online shopping, so to promote online shopping delivery cost and risk factor should be minimized to gain consumers attraction and confidence. People want to experience online shopping but it won’t be promoted until delivery cost and perceived risk factors be reduced. A little work has been done on exploring the factors that influence the online buying decision. These factors are called situational factors and include delivery charges, risk factors, convenience factors and enjoyment factors. In Pakistan consumers are not too much affiliated to online shopping as compared to European countries and not too much researches have been done related to online shopping in Pakistan , so this research been conducted to promote online shopping

    Social Navigation of Food Recipes

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    The term Social Navigation captures every-day behaviour used to find information, people, and places – namely through watching, following, and talking to people. We discuss how to design information spaces to allow for social navigation. We applied our ideas in a recipe recommendation system. In a follow-up user study, subjects state that social navigation adds value to the service: it provides for social affordance, and it helps turning a space into a social place. The study also reveals some unresolved design issues, such as the snowball effect where more and more users follow each other down the wrong path, and privacy issues

    Automatic detection of cognitive impairment with virtual reality

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    Cognitive impairment features in neuropsychiatric conditions and when undiagnosed can have a severe impact on the affected individual's safety and ability to perform daily tasks. Virtual Reality (VR) systems are increasingly being explored for the recognition, diagnosis and treatment of cognitive impairment. In this paper, we describe novel VR-derived measures of cognitive performance and show their correspondence with clinically-validated cognitive performance measures. We use an immersive VR environment called VStore where participants complete a simulated supermarket shopping task. People with psychosis (k=26) and non-patient controls (k=128) participated in the study, spanning ages 20-79 years. The individuals were split into two cohorts, a homogeneous non-patient cohort (k=99 non-patient participants) and a heterogeneous cohort (k=26 patients, k=29 non-patient participants). Participants' spatio-temporal behaviour in VStore is used to extract four features, namely, route optimality score, proportional distance score, execution error score, and hesitation score using the Traveling Salesman Problem and explore-exploit decision mathematics. These extracted features are mapped to seven validated cognitive performance scores, via linear regression models. The most statistically important feature is found to be the hesitation score. When combined with the remaining extracted features, the multiple linear regression model resulted in statistically significant results with R2 = 0.369, F-Stat = 7.158, p(F-Stat) = 0.000128

    Understanding Online Shopping Scenario: Discussion on B2C Context in Dhaka City

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    The use of the Internet as communication and distribution channel has created an opportunity for a wide range of organization-customer interactions. Interactions with customers and organization’s website create opportunities to buy and sell products and services through internet. In this study, I tried to find out how different types of attitudes towards shopping are formed when consumers are shopping online. Keywords: Online Shopping, B2C, e-commerce, e-market, e-shop

    ICTs and ethical consumption: the political and market futures of fair trade

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    This paper addresses the relationship between information and communication technologies (ICTs) and ethical consumption as part of a cause for the insurance of a sustainable future. It homes in on fair trade as an ethical market, politically progressive cause and, crucially, form of participation where citizens can engage in the formation of an alternative future and the broader issue of food security. An three-dimensional analysis of agencies and uses of digital structures and content is informed by a case study approach, as well as interviews with fair trade activists, and ethically consuming citizens in the British metropolis. Through this, the argument which primarily rises distinguishes between the dimensions of durability (in terms of time and duration) and sustainability (in terms of time, duration and environmental concerns) of engagement in fair trade as a form of participation. Ethical consumption, then, is part of a durable market which has developed despite general market fluctuation, but is still very much bound in traditional physical economic spaces; in other words, ethical consumption has been integrated in the business as usual paradigm. Additionally, ICTs have not challenged the way in which information about ethical consumption is communicated or the spaces in which it is conducted. ICTs have been employed by fair trade activists, but they have not contributed to the development of fair trade as a political or economic project. Over a period of over five decades since the inception of the cause, their use has not significantly altered the way in which citizens engage with fair trade in the alternative or mainstream marketplace
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