55,816 research outputs found
SDN/NFV-enabled satellite communications networks: opportunities, scenarios and challenges
In the context of next generation 5G networks, the satellite industry is clearly committed to revisit and revamp the role of satellite communications. As major drivers in the evolution of (terrestrial) fixed and mobile networks, Software Defined Networking (SDN) and Network Function Virtualisation (NFV) technologies are also being positioned as central technology enablers towards improved and more flexible integration of satellite and terrestrial segments, providing satellite network further service innovation and business agility by advanced network resources management techniques. Through the analysis of scenarios and use cases, this paper provides a description of the benefits that SDN/NFV technologies can bring into satellite communications towards 5G. Three scenarios are presented and analysed to delineate different potential improvement areas pursued through the introduction of SDN/NFV technologies in the satellite ground segment domain. Within each scenario, a number of use cases are developed to gain further insight into specific capabilities and to identify the technical challenges stemming from them.Peer ReviewedPostprint (author's final draft
Troli tong gas
Tong gas adalah sebahagian daripada keperluan rumah yang sangat penting untuk kegunaan dapur. LPG (Liquefied Petroleum Gas), atau petroleum gas biasanya digunakan untuk aplikasi perumahan (tong gas masak) dan tujuan komersial. LPG terutamanya terdiri daripada campuran hidrokarbon seperti propana (C3H8), propene (C3H6), n-butana (C4H10), isobutena (metil-propana), dan pelbagai butanes lain (C4H8) (Mustapa, Gitano Briggs, 2008). LPG disimpan cair dalam tong pada tekanan tinggi, tekanan wap sekitar 6 hingga 7 bar (Petrolium Nasional Berhad, 2013). Oleh itu, tong gas perlu diperbuat daripada silinder keluli bertekanan tinggi. Tong gas digunakan hampir di semua perumahan, termasuk rumah pangsa, kondominium dan apartment. Kebiasaan penghuni perumahan bertingkat yang tidak mempunyai lift terpaksa mengangkat tong gas menggunakan tenaga empat kerat, kadang kala menggunakan troli biasa untuk menggangkut tong gas tersebut bagi memudahkan dan meringankan kerja. Troli adalah peranti yang digunakan untuk membawa beban atau memindahkan bahan dari satu tempat ke yang lain. Untuk aplikasi yang berbeza pelbagai jenis troli digunakan Kebanyakan pekerja domestik juga menggunakan tenaga tulang empat kerat untuk kerja-kerja pemindahan troli .
Economic location-based services, privacy and the relationship to identity
Mobile telephony and mobile internet are driving a new application paradigm: location-based services (LBS). Based on a personâs location and context, personalized applications can be deployed. Thus, internet-based systems will continuously collect and process the location in relationship to a personal context of an identified customer. One of the challenges in designing LBS infrastructures is the concurrent design for economic infrastructures and the preservation of privacy of the subjects whose location is tracked. This presentation will explain typical LBS scenarios, the resulting new privacy challenges and user requirements and raises economic questions about privacy-design. The topics will be connected to âmobile identityâ to derive what particular identity management issues can be found in LBS
Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services
Technology-based self service has greatly changed the way that service Firms and consumers
interact and are raising a host of research and practice issues relating to the delivery of e-service which has
become increasingly important not only in determining the success or failure of electronic commerce but also
in providing consumers with a superior experience with respect to the interactive flow of information. The
purpose of this research study was to establish the relationship between technology and service quality in the
banking industry in Nigeria. The research was carried out through a cross sectional smvey design which
questioned respondents one e-banking services. The population of study mainly constituted of customers of
Oceanic bank within Lagos metropolis and its environs. The respondents of the study were customers of banks
using e-banking services (internet banking, mobile banking and AIM). The sample in this study consisted of
120 respondents who are users of thee-banking services. The data collected was analyzed by use of frequency,
percentage, means and correlation analysis. The findings revealed that secure services as the most important
dimension, followed by convenient location of AIM, efficiency (not need to wait, ability to set up accounts
so that the customer can perform transactions immediately, accurately of records, user friendly, ease of user,
complaint satisfaction, accurate transactions and operation in 24 h)
Designing a smooth service experience: Finding the balance between online and offline service
Tutkimuksen tavoitteena on selvittÀÀ, kuinka digitaalisen ja analogisen palvelun voi paremmin
yhdistÀÀ kokonaispalveluksi niin, ettÀ asiakas saa mahdollisimman sujuvan palvelukokemuksen.
Tutkimuksen aihe nousee Tunteesta arvoa palvelulle âhankkeesta, jossa
toteutettiin palvelumuotoilun kehitysprojekteja yhdessÀ viiden yrityksen kanssa. NiistÀ
useammassa konseptien osana oli digitaalinen palvelu, mutta haasteeksi nousi digitaalisen
kanavan yhdistÀminen analogiseen, eli fyysisessÀ tilassa tapahtuvaan palveluun.
NykypÀivÀnÀ digitaalisten palveluiden yleisyys on kasvanut ja ihmiset ovat yhÀ tottuneempia
kÀyttÀmÀÀn digitaalisia kanavia osana palvelukokonaisuutta. Toisaalta kÀyttÀjÀt ovat
myös tietoisia digitaalisten kanavien tarjoamista mahdollisuuksista ja siten heidÀn odotuksensa
ja vaatimuksensa palvelua kohtaan kasvavat. Eri palvelukanavien vÀlillÀ on kuitenkin
havaittavissa eroavaisuuksia ja siten yhtenÀisen ja sujuvan palvelukokemuksen syntyminen
asiakkaalle on vaikeaa. Asiakkaan tarpeiden ja odotusten sekÀ yrityksen tavoitteiden
huomioiden palvelupolun luomisessa mahdollistavat palvelun sujuvan etenemisen palvelukanavien
vÀlillÀ.
TÀssÀ on laadullisessa tutkimuksessa tutkimusaineisto on kerÀtty puolistrukturoituina
teemahaastatteluina. Tutkimusaineisto on analysoitu teemoittelemalla ja tutkimuksen
löydökset vastaavat kysymyksiin, miten sujuva palvelukokemus muotoillaan palvelumuotoilun
menetelmin, ja miten digitaalisia ja analogisia palvelukanavia tasapainotetaan palvelupolussa.
Tutkimuksen tuloksen muodostaa seitsemÀstÀ osasta koostuva työkalu, jonka
tarkoituksena on toimia palvelun muotoilun ja kehittÀmisen tukena.While working as a research assistant in Value through Emotion research project at University
of Lapland and doing service design projects with several companies, I noticed that there
is a challenge in designing a service that combines online and offline service channels.
Nowadays the trend is to have an online service, such as service application, as a part of the
overall service path, but there is often a gap between the online and offline elements of the
service in regards of the communication and the quality of service delivery.
The customers are more and more used to digital service channels and they are aware of the
possibilities that online channels can provide. Therefore the customers have high expectations
about the service delivery. Designing a service that keeps the continuity throughout
the service despite the form of delivery channel would be a solution for providing the customer
a smooth service experience.
In this research I study how a smooth service experience can be built using service design
methods. I also study how the balance between online and offline service channels can be
found in the overall service path. The research data of partly structured theme interviews
are analysed by qualitative research methods. As a result for this case study I present a toolkit
with seven templates that can be used as a guideline and support in the service design
process when combining online and offline service elements as a smooth service experience
SMS Management System for Direct Sales and Network Marketing
SMS management system in direct sales and network marketing is a concept of integrating information system with mobile phone as well as using short message service (SMS) as a medium of communication in the business process of direct sales and network marketing sector. Direct sales and network marketing sector is a business phenomenon which expanding rapidly within these few years and it will keep on expanding. To deal with the large members and distributors joining the company, the management of these companies started to seek for new direction in upgrading the relationship management between the company and the distributors. This is important when the low cost and time saving SMS is introduce to these direct selling companies. With the intention of enhancing the connection between distributors is an opportunity to integrate SMS system in the management system in this industry. In this paper, we have analyzed how the SMS will play an important role in the business process by allowing the end user and the company will benefit from its simple and cost saving
Emerging Perspectives on Self Service Technologies in Retail Banking
This paper attempts to critically examine the available literature on the subject, discuss a model that provides a managerial framework for analyzing the variables associated with customer value, and to identify potential research areas. The discussion draws conceptual impetus from new technologies in banking services through self service technologies in banking as a tool for optimizing profit. The discussion in the paper also analyzes the main criteria for successful internet-banking strategy and brings out benefits of e-banking from the point of view of banks, their technology and customer values and tentatively concludes that there is increasing returns to scale in the bank services in relation to the banking products, new technology and customer value.Self service technology, retail banking, customer value, profit optimization
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Delivering knowledge in the field: A telecommunications service provision and maintenance case
This paper proposes a novel approach to providing knowledge management services in a business
process wherein field engineers are the main process actors, providing and maintaining
telecommunications services. Cooperating multi-agents play a central role for the provision of
knowledge management services by integrating heterogeneous systems to collect related knowledge
for the execution of mobile tasks. The proposed system is expected to increase both the performance of
the mobile workforce and customer satisfaction by supporting and encouraging knowledge sharing
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