Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

Could the Outsourcing of Incident Response Management provide a Blueprint for Managing Other Cloud Security Requirements?

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Service Level Agreement-based GDPR Compliance and Security assurance in (multi)Cloud-based systems

Compliance with the new European General Data Protection Regulation (Regulation (EU) 2016/679) and security assurance are currently two major challenges of Cloud-based systems. GDPR compliance implies both privacy and security mechanisms definition, enforcement and control, including evidence collection. This paper presents a novel DevOps framework aimed at supporting Cloud consumers in designing, deploying and operating (multi)Cloud systems that include the necessary privacy and security controls for ensuring transparency to end-users, third parties in service provision (if any) and law enforcement authorities. The framework relies on the risk-driven specification at design time of privacy and security level objectives in the system Service Level Agreement (SLA) and in their continuous monitoring and enforcement at runtime.The research leading to these results has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 644429 and No 780351, MUSA project and ENACT project, respectively. We would also like to acknowledge all the members of the MUSA Consortium and ENACT Consortium for their valuable help

Monitoring Payments for Watershed Services Schemes in Developing Countries

Payments for watershed services (PWS) are schemes that use funds from water users (including governments) as an incentive for landholders to improve their land management practices. They are increasingly seen as a viable policy alternative to watershed management issues, and a means of addressing chronic problems such as declining water flows, deteriorating water quality and flooding. In some places, local governments, donor agencies and NGOs are actively trying to upscale and replicate PWS schemes across the area. While their apparent success and progress in launching new initiatives is encouraging, there is still much to be learned from formative experiences in this field, especially with regard to monitoring and evaluation.In this paper we discuss the monitoring and evaluation criteria behind compliance or transactional monitoring, which ensures that contracts are followed, and effectiveness conditionality, which looks at how schemes manage to achieve their environmental objectives regardless of the degree of compliance. Although the two are usually linked, a high degree of compliance does not necessarily ensure that a scheme is effective. This is because a poorly designed scheme may target the wrong land managers and land that is at least risk, meaning that payments do not generate the desired hydro-ecological or conservation benefits. As the levering capacity to demand payments for better watershed management increases, so does the need to understand the dynamics of such activities and demonstrate their impacts. While the growing interest in such schemes shows that participants believe in the principle of land management, evidence of their impact is needed to determine which initiatives genuinely add value and are worth pursuing

Medical data processing and analysis for remote health and activities monitoring

Recent developments in sensor technology, wearable computing, Internet of Things (IoT), and wireless communication have given rise to research in ubiquitous healthcare and remote monitoring of human\u2019s health and activities. Health monitoring systems involve processing and analysis of data retrieved from smartphones, smart watches, smart bracelets, as well as various sensors and wearable devices. Such systems enable continuous monitoring of patients psychological and health conditions by sensing and transmitting measurements such as heart rate, electrocardiogram, body temperature, respiratory rate, chest sounds, or blood pressure. Pervasive healthcare, as a relevant application domain in this context, aims at revolutionizing the delivery of medical services through a medical assistive environment and facilitates the independent living of patients. In this chapter, we discuss (1) data collection, fusion, ownership and privacy issues; (2) models, technologies and solutions for medical data processing and analysis; (3) big medical data analytics for remote health monitoring; (4) research challenges and opportunities in medical data analytics; (5) examples of case studies and practical solutions

A Security Pattern for Cloud service certification

Cloud computing is interesting from the economic, operational and even energy consumption perspectives but it still raises concerns regarding the security, privacy, governance and compliance of the data and software services offered through it. However, the task of verifying security properties in services running on cloud is not trivial. We notice the provision and security of a cloud service is sensitive. Because of the potential interference between the features and behavior of all the inter-dependent services in all layers of the cloud stack (as well as dynamic changes in them). Besides current cloud models do not include support for trust-focused communication between layers. We present a mechanism to implement cloud service certification process based on the usage of Trusted Computing technology, by means of its Trusted Computing Platform (TPM) implementation of its architecture. Among many security security features it is a tamper proof resistance built in device and provides a root of trust to affix our certification mechanism. We present as a security pattern the approach for service certification based on the use TPM.Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tec

Investigating the tension between cloud-related actors and individual privacy rights

Historically, little more than lip service has been paid to the rights of individuals to act to preserve their own privacy. Personal information is frequently exploited for commercial gain, often without the person’s knowledge or permission. New legislation, such as the EU General Data Protection Regulation Act, has acknowledged the need for legislative protection. This Act places the onus on service providers to preserve the confidentiality of their users’ and customers’ personal information, on pain of punitive fines for lapses. It accords special privileges to users, such as the right to be forgotten. This regulation has global jurisdiction covering the rights of any EU resident, worldwide. Assuring this legislated privacy protection presents a serious challenge, which is exacerbated in the cloud environment. A considerable number of actors are stakeholders in cloud ecosystems. Each has their own agenda and these are not necessarily well aligned. Cloud service providers, especially those offering social media services, are interested in growing their businesses and maximising revenue. There is a strong incentive for them to capitalise on their users’ personal information and usage information. Privacy is often the first victim. Here, we examine the tensions between the various cloud actors and propose a framework that could be used to ensure that privacy is preserved and respected in cloud systems