The role of age and gender in the retail service encounter

Research typically explores the service encounter in relation to the soft and hard skills of front line staff, yet has neglected the role the visible diversity of sales staff have on the interactions between the service deliverer and receiver. This paper therefore attempts to address this gap in knowledge by reporting on how the age and gender of customer facing staff can influence customer evaluations of the retail service encounter in a health and beauty retailer. An analysis of qualitative interviews with forty customers and twenty store staff propose that customers attempt to 'match' and 'mirror' the age and gender of sales staff with their expectations of who should deliver good retail service during the retail service encounter

Barnes Hospital Bulletin

https://digitalcommons.wustl.edu/bjc_barnes_bulletin/1226/thumbnail.jp

Expanding Coverage Initiative 2015-2016 Evaluation Report

In 2013, Missouri Foundation for Health (MFH) created the Expanding Coverage Initiative. The goal of the Initiative is to reduce the percentage of uninsured Missourians under the age of 65 to less than five percent in five years. The Initiative focuses on three key strategies to accomplish this goal: creating awareness about the Missouri Marketplace; enrolling individuals, families, and small businesses in health insurance through the Missouri Marketplace; and building the health insurance literacy of assisters, consumes, and health care providers. MFH implements these strategies on both a regional and statewide level through the Cover Missouri Coalition (CMC) and the coalition support partners. The Brown School at Washington University in St. Louis serves as the external evaluator for the Expanding Coverage Initiative. The evaluation is limited to a subset of the efforts being implemented by CMC, the HIL support partner, and MFH funded grantees. This report describes the external evaluation findings for the time period of September 1, 2015 to July 31, 2016

Engineering at Gettysburg College

This little volume narrates the story of engineering instruction at Gettysburg College, particularly of the Engineering Department that functioned from 1912 to 1940. It includes also an account of the apparently first venture in engineering by an American liberal arts college, undertaken during the brief association of the renowned Herman Haupt with Gettysburg College between 1837 and 1847. Time dims our memories. Although there are more than fifty living alumni who were graduated from the Engineering Department, many Gettysburgians are unaware of its existence and accomplishments. The purpose of this story is to place on record a significant aspect of our tradition. [excerpt]https://cupola.gettysburg.edu/collegehistory/1000/thumbnail.jp

Spartan Daily, March 23, 1982

Volume 78, Issue 32https://scholarworks.sjsu.edu/spartandaily/6875/thumbnail.jp

Spartan Daily, September 16, 2008

Volume 131, Issue 10https://scholarworks.sjsu.edu/spartandaily/10494/thumbnail.jp