Maximizing Competency Education and Blended Learning: Insights from Experts

In May 2014, CompetencyWorks brought together twenty-three technical assistance providers to examine their catalytic role in implementing next generation learning models, share each other's knowledge and expertise about blended learning and competency education, and discuss next steps to move the field forward with a focus on equity and quality. Our strategy maintains that by building the knowledge and networks of technical assistance providers, these groups can play an even more catalytic role in advancing the field. The objective of the convening was to help educate and level set the understanding of competency education and its design elements, as well as to build knowledge about using blended learning modalities within competency-based environments. This paper attempts to draw together the wide-ranging conversations from the convening to provide background knowledge for educators to understand what it will take to transform from traditional to personalized, competency-based systems that take full advantage of blended learning

Wrestling and wrangling with a worrisome wiki: an account of pedagogical change in the use of a Web 2.0 technology in a first year education course

The delivery of higher education in online and blended modes has implications across a range of contexts – economic, pedagogic, technical and social. This article explores the tensions and contradictions of teaching in a blended learning environment in terms of its pedagogic implications. It reports on how a specific Web 2.0 technology (a wiki) was used over a four-year period with and by students in an Education Course to enhance their learning outcomes during their first year of university study. Student feedback (qualitative and quantitative), and the personal reflections of the first author regarding her teaching approach, kept over a four-year period, provide the dataset for this article. Analysis of these data builds a story of how the wiki developed from an extraneous, inauthentic component of the course to an integral component of a successful teaching and learning experience for both the lead author and the students in the course. This story illustrates how an early career academic wrestled to develop appropriate approaches to adult education; wrangled with largely untested Web 2.0 technologies in higher education; and reaped the rewards of the use of such technologies in enhancing the educational experience of both the students and the lecturer. Although a highly personal account of wrestling, wrangling and reaping, the article provides valuable insights into the importance of establishing and maintaining authentic pedagogic relationships in increasing online educational environments. It cautions that the development of technical skills alone is insufficient to guarantee improved outcomes for students

MUVOT - Establishing an International Vocational Training Program on the Topic of Measurement Uncertainty

Measurement results represent important information, which are necessary for evaluating and improving the quality of manufactured products and to control manufacturing processes. Furthermore, they build the basis for numerous decisions in the field of quality management, process and production automation or product development and design. Knowledge about the acquisition, evaluation and interpretation of measurement data as well as an understanding of the relevant influences on those measurement results are essential for employees working in the field of manufacturing metrology. Measurement results are always afflicted with deviations, due to a variety of causes. It follows that in order to assign a value to the reliability and quality of a measurement result its uncertainty must be determined and considered. However, employees in the field of quality management or metrology are often not familiar with methods for determination and interpretation of measurement uncertainty, because appropriate opportunities for training are missing in current vocational education. This need has led to the creation of the European project MUVoT, which will create a course for advanced vocational training in determining measurement uncertainty. The training course is based on a blended learning concept, combining self-dependent learning via a web-based platform and face-to-face workshops. This allows the adaption of individual knowledge and skills by self-controlled learning of abstract contents whilst the exercises enable the practical application of typical methods, which are generally considered as quite complex by many employees, and thus assure correct understanding. The featured Blended Learning concept facilitates the integration of the training into a workplace setting, thus the idea of Lifelong Learning is promoted in new fields of application. The curriculum and training concept for this newly developed training program have been designed such that the course can be applied internationally. To facilitate this, a harmonized scheme for course structure and contents has been defined albeit with inherent flexibility, allowing the adaptation to specific constraints

Technology enhanced learning in 21st century mass higher education. Aspects of design, practice and strategy for a necessary step change

Modern day mass higher education presents challenges for both learners and teachers. Whilst digital resources, Web 2.0 technologies and online connectivity can add significantly to the learning opportunities of 21st century students, many cross programme Virtual Learning Environment (VLE) provisions remain collections of somewhat disconnected and basic materials. In its early development, organised e-learning has generally been the province of specialist programmes and individuals championing the new technologies. However along with the adoption of technology enhanced learning, there is a growing need to develop, design and embed more fundamental and far reaching strategic approaches that embrace the core of traditional university learning and teaching programmes. This paper focuses upon a large undergraduate core module and discusses the implications of a practice based case study which explored how traditional campus based undergraduate learning and teaching could be redesigned and enhanced by the addition of online technology and e-pedagogy. It considers aspects of both pedagogical and technological design and examines how a VLE can support learners and teaching teams. Findings showed that students were extremely positive about the mix of onsite and online learning. They saw anytime, anywhere access as fundamental, and valued the flexible access and collaborative opportunities offered by Web 2.0 and mobile resources. Considerable operational benefits arose in supporting teaching teams and student marks increased. Drawing upon lessons learned from practice, and feedback gained from students and teachers, the paper examines how the approach may inform future curriculum delivery and programme specification. It considers the contribution that blended learning may make in addressing the needs of 21st century learners in mass higher education, and reflects on the implications of the case study in terms of aspects of design, practice and strategy

Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk

This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations that excel in customer service. The article identifies key organizational structures that have been shown to support or hinder good service and discusses the process of implementing these structures in practice and the results of an assessment process designed around determining success

The use of virtual environments as an extended classroom – A case study with adult learners in tertiary education

This study was conducted in immersive 3D virtual environment Second Life®, with the support of web 2.0 tools as a complement to physical classroom - extended classroom. It was assumed that socialization is a key factor for collaborative learning and knowledge construction. The study aims to identify the variables that may influence knowledge sharing in learning contexts using virtual environments; with the aim of contributing to the improvement of learning situations using the online tools. This research is exploratory in nature and falls within the field of phenomenological studies. The study was implemented in a tertiary education institution involving regular and adult learners. We conclude that in virtual environments learners tend to feel more confident, open, participatory, creative, understanding and seem to participate in training sessions because they are indeed interested in learning. On the other hand, the possibility of providing online tutorial session allows reaching a larger number of learners. These online sessions can be established in a time and place (virtual) free of constraints and can be tailored, allowing a more effective participation from learners.info:eu-repo/semantics/publishedVersio