Management of information through an interactive voice response system the prospect of religious domain

This paper explores the potential of using an interactive voice response system to maange information in institutions of religious domain. We first explain the terminologies involved such as an interactive voice response system, computer telephony integration, information management, and religious domain. Then we look at how information is managed through an interactive voice response system. IVR application supports two kinds of communications, i.e. real time communication and message type communication. Users could make either a real time communication or a message type communication as needed. Real time communication includes accessing databases in order to get instant and updated information within the real time during the call is made through the system. Message type communication includes voice mail application using telephone recording. The suitability of using interactive voice response for institution of religious domain is studied, and we also describe a few options for the implementation of the system

Service offerings and interfaces for the ACTS network of Earth stations

The Advanced Communications Satellite (ACTS) is capable of two modes of communication. Mode 1 is a mesh network of Earth stations using baseband-switched, time-division multiple-access (BBS-TDMA) and hopping beams. Mode 2 is a mesh network using satellite-switched, time-division multiple-access (SS-TDMA) and fixed (or hopping) beams. The purpose of this paper is to present the functional requirements and the design of the ACTS Mode 1 Earth station terrestrial interface. Included among the requirements are that: (1) the interface support standard telecommunications service offerings (i.e., voice, video and data at rates ranging from 9.6 kbps to 44 Mbps); (2) the interface support the unique design characteristics of the ACTS communications systems (e.g., the real time demand assignment of satellite capacity); and (3) the interface support test hardware capable of validating ACTS communications processes. The resulting interface design makes use of an appropriate combination of T1 or T3 multiplexers and a small central office (maximum capacity 56 subscriber lines per unit)

ISDN at NASA Lewis Research Center

An expository investigation of the potential impact of the Integrated Services Digital Network (ISDN) at NASA Lewis Research Center is described. To properly frame the subject, the paper contains a detailed survey of the components of Narrowband ISDN. The principles and objectives are presented as decreed by the Consultative Committee for International Telephone and Telegraph (CCITT). The various channel types are delineated and their associated service combinations are described. The subscriber-access network functions are explained pictorially via the ISDN reference configuration. A section on switching techniques is presented to enable the reader to understand the emergence of the concept of fast packet switching. This new technology is designed to operate over the high bandwidth, low error rate transmission media that characterizes the LeRC environment. A brief introduction to the next generation of networks is covered with sections on Broadband ISDM (B-ISDN), Asynchronous Transfer Mode (ATM), and Synchronous Optical Networks (SONET). Applications at LeRC are presented, first in terms of targets of opportunity, then in light of compatibility constraints. In-place pilot projects and testing are described that demonstrate actual usage at LeRC

Integrated voice/data through a digital PBX

The digital voice/data PBX is finally reaching its anticipated potential and becoming a major factor when considering the total communications picture for many businesses today. The digital PBX has always been the choice for voice communications but has lagged behind the LAN industry when it comes to data transfers. The pendulum has begun to swing with the enhanced data capabilities of third and fourth generation PBXs. The battle for the total communication market is quite fierce between the LAN and PBX vendors now. This research thesis looks at the history, evolution, and architecture of voice/data PBXs. It traces development of PBXs through the present fourth generation architectures. From the first manual switches introduced in the late 1800\u27s through the Strowger switch, step-by-step switching, stored program control, common control, digital switches, dual bus architectures, and finally what is anticipated in the future. A detailed description of the new fourth generation dual bus architectures is presented. Lastly, speculations on the future direction PBX architectures will take is explored. A description of the mechanics of a possible Wave Division PBX is presented based on a fiber optic transport system

Campus Telecommunications Systems: Managing Change

The purpose of this book is to provide a broadbased understanding of the rapidly changing environment of campus telecommunications. The anticipated audience for this material is the non-technical university administrator who may not have direct responsibility for telecommunications, but has a need to understand the general environment in which his telecommunications manager functions and the basic concepts of the technology. Five topic areas were selected that best cover the preponderance of issues. No attempt has been made to associate or closely coordinate materials from one chapter\u27s subject to that of any other. Each chapter generally stands alone. In total, however, the five chapters address the topics and issues that most often generate inquiries from university administrators outside the telecommunications department. Introduction 1 The Changing Telecommunications Environment 2 Telecommunications Technology and the Campus 3 Student Services 4 Financing a New Telecommunications System . 5 Selecting a Consultant Glossary Inde

ACUTA eNews November 1984, Vol. 13, No. 11

In This Issue PARTY LINE FIRST IMPRESSIONS EVOLUTION OF THE MODERN PBX POTPOURRI TEN CENTS A MINUT

ACUTA eNews November 1984, Vol. 13, No. 11

In This Issue PARTY LINE FIRST IMPRESSIONS EVOLUTION OF THE MODERN PBX POTPOURRI TEN CENTS A MINUT

Communications report 2013-14 series: report 2

Are you one of the more than five million adult Australians now using a voice over internet protocol (VoIP) service? The evolution of VoIP in Australia, the second complementary report in the ACMA Communications report 2013–14 series, shows that VoIP services have been a big part of the rapid change in the voice communications market since 2010. The evolution of VoIP can be attributed to a variety of factors, including the increased availability of broadband across Australia, developments in the OTT communications and media market, and the widespread adoption of smartphones and tablets. VoIP is the name for a range of technologies that allow voice communication to be made using internet protocol (IP) technology. Australian consumers have access to two main types of VoIP services: managed VoIP services bought through a service provider over-the-top (OTT) VoIP delivered by an application that is run over the top of another carriage service. Australians are continuing to take advantage of cheaper or free OTT services such as Skype and Viber. The proportion of adults using OTT VoIP services (on mobile phones, tablet devices, or laptop or desktop computers) increased from 15 to 24 per cent in the four years to 2014. However, Australians are less satisfied with their VoIP service than their fixed-line and mobile phone services—77 per cent of consumers are satisfied or very satisfied with their VoIP service compared to 89 per cent for fixed-line phones and 86 per cent for mobile phones. Satisfaction levels increase up to 84 per cent for those with a paid subscription to a VoIP service