End-user Empowerment in the Digital Age

End-user empowerment (or human empowerment) may be seen as an important aspect of a human-centric approach towards the digital economy. Despite the role of end-users has been recognized as a key element in information systems and end-user computing, empowering end-users may be seen as a next evolutionary step. This minitrack aims at advancing the understanding of what end-user empowerment really is, what the main challenges to develop end-user empowering systems are, and how end-user empowerment may be achieved in specific domains

Beyond enterprise resource planning projects: innovative strategies for competitive advantage

ABSTRACT A rapidly changing business environment and legacy IT problems has resulted in many organisations implementing standard package solutions. This 'common systems' approach establishes a common IT and business process infrastructure within organisations and its increasing dominance raises several important strategic issues. These are to what extent do common systems impose common business processes and management systems on competing firms, and what is the source of competitive advantage if the majority of firms employ almost identical information systems and business processes? A theoretical framework based on research into legacy systems and earlier IT strategy literature is used to analyse three case studies in the manufacturing, chemical and IT industries. It is shown that the organisations are treating common systems as the core of their organisations' abilities to manage business transactions. To achieve competitive advantage they are clothing these common systems with information systems designed to capture information about competitors, customers and suppliers, and to provide a basis for sharing knowledge within the organisation and ultimately with economic partners. The importance of these approaches to other organisations and industries is analysed and an attempt is made at outlining the strategic options open to firms beyond the implementation of common business systems

Introduction to Trust, Identity, and Trusted Systems in Digital Environments Minitrack

N/

Introduction to Electronic Marketing Minitrack

N/

Go for it: Where IS researchers aren’t researching

This viewpoint article describes two research topics under-researched by Information Systems (IS) researchers: Robotics and IT addiction. These topics offer great potential for IS researchers in terms of business and societal impacts and it would behoove IS researchers to study them more fully. The aspects of the research topics that are related to IS are discussed and potential research areas and questions are suggested

Go for it: Where IS researchers aren’t researching

This viewpoint article describes two research topics under-researched by Information Systems (IS) researchers: Robotics and IT addiction. These topics offer great potential for IS researchers in terms of business and societal impacts and it would behoove IS researchers to study them more fully. The aspects of the research topics that are related to IS are discussed and potential research areas and questions are suggested

A Typology of Digital Offerings

This paper develops a typology of digital offerings to shed light on the distinct characteristics of this emerging digital phenomenon. Drawing on Roman contract law, the typology focuses on digital rights offered (selling, leasing, partnering, and agencing) and digital assets involved (tangible and intangible). These two dimensions lead to eight archetypes that we illustrate through the diverse Amazon portfolio of digital offerings. The typology sets out to shape the scholarly discourse around digital offering research and practice and to provide a foundation from which the characteristics and mechanisms of digital offering value appropriation can be further understood and operationalized. Ultimately, by rejecting the traditional service vs. product distinction and instead accounting for offering variations based on the intrinsic merits of digital offerings, we are embracing a digital terminology rather than attempting to transfer the terminology of the physical world to the digital realm

Towards explaining user satisfaction with contact tracing mobile applications in a time of pandemic: a text analytics approach

This research project investigates the critical phenomenon of the post-adoption use of Contact Tracing Mobile Applications (CTMAs) in a time of pandemic. A panel data set of customer reviews was collected from March 2020 to June 2021. Using sentiment analysis, topic modeling and dictionary-based analytics, 10,337 reviews were analyzed. The results show that after controlling for review sentiment and length, user satisfaction is associated with users’ perception of utilitarian benefits of CTMA, their CTMA-specific privacy concerns, and installation and use issues. Our methodological approach (using various text analysis techniques for analyzing public feedback) and findings (influential factors on consumers’ satisfaction with CTMA) can inform the design and deployment of the next generation of CTMAs for managing future pandemics

An Empirical Validation of the Patient-centered e-Health Framework in Patient-focused Websites

Although the Internet is in its second decade of wide-spread adoption, many patient-centered health websites are still in a phase of early adoption, scrambling to define and defend market segments in a shifting healthcare information landscape. Consequently, healthcare and health information providers are jockeying for position in a dynamic industry trying to serve different patients’ needs. To understand the situation, this article takes the approach of Patient-centered e-Health (PCEH) and makes three contributions. One, we empirically test the PCEH framework on patient-focused websites. Two, given the PCEH framework, we identify five categories of websites that serve different segments of the patient-centered health information market. Three, we analyze the five categories in terms of different features and derive a classification model. This article helps us better understand PCEH websites and guide the future development of online healthcare and health information services