Towards responsive Sensitive Artificial Listeners

This paper describes work in the recently started project SEMAINE, which aims to build a set of Sensitive Artificial Listeners – conversational agents designed to sustain an interaction with a human user despite limited verbal skills, through robust recognition and generation of non-verbal behaviour in real-time, both when the agent is speaking and listening. We report on data collection and on the design of a system architecture in view of real-time responsiveness

Virtual Meeting Rooms: From Observation to Simulation

Virtual meeting rooms are used for simulation of real meeting behavior and can show how people behave, how they gesture, move their heads, bodies, their gaze behavior during conversations. They are used for visualising models of meeting behavior, and they can be used for the evaluation of these models. They are also used to show the effects of controlling certain parameters on the behavior and in experiments to see what the effect is on communication when various channels of information - speech, gaze, gesture, posture - are switched off or manipulated in other ways. The paper presents the various stages in the development of a virtual meeting room as well and illustrates its uses by presenting some results of experiments to see whether human judges can induce conversational roles in a virtual meeting situation when they only see the head movements of participants in the meeting

Mixed reality participants in smart meeting rooms and smart home enviroments

Human–computer interaction requires modeling of the user. A user profile typically contains preferences, interests, characteristics, and interaction behavior. However, in its multimodal interaction with a smart environment the user displays characteristics that show how the user, not necessarily consciously, verbally and nonverbally provides the smart environment with useful input and feedback. Especially in ambient intelligence environments we encounter situations where the environment supports interaction between the environment, smart objects (e.g., mobile robots, smart furniture) and human participants in the environment. Therefore it is useful for the profile to contain a physical representation of the user obtained by multi-modal capturing techniques. We discuss the modeling and simulation of interacting participants in a virtual meeting room, we discuss how remote meeting participants can take part in meeting activities and they have some observations on translating research results to smart home environments

Detecting Interlocutor Confusion in Situated Human-Avatar Dialogue: A Pilot Study

In order to enhance levels of engagement with conversational systems, our long term research goal seeks to monitor the confusion state of a user and adapt dialogue policies in response to such user confusion states. To this end, in this paper, we present our initial research centred on a user-avatar dialogue scenario that we have developed to study the manifestation of confusion and in the long term its mitigation. We present a new definition of confusion that is particularly tailored to the requirements of intelligent conversational system development for task-oriented dialogue. We also present the details of our Wizard-of-Oz based data collection scenario wherein users interacted with a conversational avatar and were presented with stimuli that were in some cases designed to invoke a confused state in the user. Post study analysis of this data is also presented. Here, three pre-trained deep learning models were deployed to estimate base emotion, head pose and eye gaze. Despite a small pilot study group, our analysis demonstrates a significant relationship between these indicators and confusion states. We see this as a useful step forward in the automated analysis of the pragmatics of dialogue

Sensing, interpreting, and anticipating human social behaviour in the real world

Low-level nonverbal social signals like glances, utterances, facial expressions and body language are central to human communicative situations and have been shown to be connected to important high-level constructs, such as emotions, turn-taking, rapport, or leadership. A prerequisite for the creation of social machines that are able to support humans in e.g. education, psychotherapy, or human resources is the ability to automatically sense, interpret, and anticipate human nonverbal behaviour. While promising results have been shown in controlled settings, automatically analysing unconstrained situations, e.g. in daily-life settings, remains challenging. Furthermore, anticipation of nonverbal behaviour in social situations is still largely unexplored. The goal of this thesis is to move closer to the vision of social machines in the real world. It makes fundamental contributions along the three dimensions of sensing, interpreting and anticipating nonverbal behaviour in social interactions. First, robust recognition of low-level nonverbal behaviour lays the groundwork for all further analysis steps. Advancing human visual behaviour sensing is especially relevant as the current state of the art is still not satisfactory in many daily-life situations. While many social interactions take place in groups, current methods for unsupervised eye contact detection can only handle dyadic interactions. We propose a novel unsupervised method for multi-person eye contact detection by exploiting the connection between gaze and speaking turns. Furthermore, we make use of mobile device engagement to address the problem of calibration drift that occurs in daily-life usage of mobile eye trackers. Second, we improve the interpretation of social signals in terms of higher level social behaviours. In particular, we propose the first dataset and method for emotion recognition from bodily expressions of freely moving, unaugmented dyads. Furthermore, we are the first to study low rapport detection in group interactions, as well as investigating a cross-dataset evaluation setting for the emergent leadership detection task. Third, human visual behaviour is special because it functions as a social signal and also determines what a person is seeing at a given moment in time. Being able to anticipate human gaze opens up the possibility for machines to more seamlessly share attention with humans, or to intervene in a timely manner if humans are about to overlook important aspects of the environment. We are the first to propose methods for the anticipation of eye contact in dyadic conversations, as well as in the context of mobile device interactions during daily life, thereby paving the way for interfaces that are able to proactively intervene and support interacting humans.Blick, Gesichtsausdrücke, Körpersprache, oder Prosodie spielen als nonverbale Signale eine zentrale Rolle in menschlicher Kommunikation. Sie wurden durch vielzählige Studien mit wichtigen Konzepten wie Emotionen, Sprecherwechsel, Führung, oder der Qualität des Verhältnisses zwischen zwei Personen in Verbindung gebracht. Damit Menschen effektiv während ihres täglichen sozialen Lebens von Maschinen unterstützt werden können, sind automatische Methoden zur Erkennung, Interpretation, und Antizipation von nonverbalem Verhalten notwendig. Obwohl die bisherige Forschung in kontrollierten Studien zu ermutigenden Ergebnissen gekommen ist, bleibt die automatische Analyse nonverbalen Verhaltens in weniger kontrollierten Situationen eine Herausforderung. Darüber hinaus existieren kaum Untersuchungen zur Antizipation von nonverbalem Verhalten in sozialen Situationen. Das Ziel dieser Arbeit ist, die Vision vom automatischen Verstehen sozialer Situationen ein Stück weit mehr Realität werden zu lassen. Diese Arbeit liefert wichtige Beiträge zur autmatischen Erkennung menschlichen Blickverhaltens in alltäglichen Situationen. Obwohl viele soziale Interaktionen in Gruppen stattfinden, existieren unüberwachte Methoden zur Augenkontakterkennung bisher lediglich für dyadische Interaktionen. Wir stellen einen neuen Ansatz zur Augenkontakterkennung in Gruppen vor, welcher ohne manuelle Annotationen auskommt, indem er sich den statistischen Zusammenhang zwischen Blick- und Sprechverhalten zu Nutze macht. Tägliche Aktivitäten sind eine Herausforderung für Geräte zur mobile Augenbewegungsmessung, da Verschiebungen dieser Geräte zur Verschlechterung ihrer Kalibrierung führen können. In dieser Arbeit verwenden wir Nutzerverhalten an mobilen Endgeräten, um den Effekt solcher Verschiebungen zu korrigieren. Neben der Erkennung verbessert diese Arbeit auch die Interpretation sozialer Signale. Wir veröffentlichen den ersten Datensatz sowie die erste Methode zur Emotionserkennung in dyadischen Interaktionen ohne den Einsatz spezialisierter Ausrüstung. Außerdem stellen wir die erste Studie zur automatischen Erkennung mangelnder Verbundenheit in Gruppeninteraktionen vor, und führen die erste datensatzübergreifende Evaluierung zur Detektion von sich entwickelndem Führungsverhalten durch. Zum Abschluss der Arbeit präsentieren wir die ersten Ansätze zur Antizipation von Blickverhalten in sozialen Interaktionen. Blickverhalten hat die besondere Eigenschaft, dass es sowohl als soziales Signal als auch der Ausrichtung der visuellen Wahrnehmung dient. Somit eröffnet die Fähigkeit zur Antizipation von Blickverhalten Maschinen die Möglichkeit, sich sowohl nahtloser in soziale Interaktionen einzufügen, als auch Menschen zu warnen, wenn diese Gefahr laufen wichtige Aspekte der Umgebung zu übersehen. Wir präsentieren Methoden zur Antizipation von Blickverhalten im Kontext der Interaktion mit mobilen Endgeräten während täglicher Aktivitäten, als auch während dyadischer Interaktionen mittels Videotelefonie

Blinking in Human Communicative Behaviour and it's Reproduction in Artificial Agents

A significant year-on-year rise in the creation and sales of personal and domestic robotic systems and the development of online embodied communicative agents (ECAs) has in parallel seen an increase in end-users from the public domain interacting with these systems. A number of these robotic/ECA systems are defined as social, whereby they are physically designed to resemble the bodily structure of a human and behaviorally designed to exist within human social surroundings. Their behavioural design is especially important with respect to communication as it is commonly stated that for any social robotic/ECA system to be truly useful within its role, it will need to be able to effectively communicate with its human users. Currently however, the act of a human user instructing a social robotic/ECA system to perform a task highlights many areas of contention in human communication understanding. Commonly, social robotic/ECA systems are embedded with either non-human-like communication interfaces or deficient imitative human communication interfaces, neither of which reach the levels of communicative interaction expected by human users, leading to communication difficulties which in turn create negative association with the social robotic/ECA system in its users. These communication issues lead to a strong requirement for the development of more effective imitative human communication behaviours within these systems. This thesis presents findings from our research into human non-verbal facial behaviour in communication. The objective of the work was to improve communication grounding between social robotic/ECA systems and their human users through the conceptual design of a computational system of human non-verbal facial behaviour (which in human-human communicative behaviour is shown to carry in the range of 55% of the intended semantic meaning of a transferred message) and the development of a highly accurate computational model of human blink behaviour and a computational model of physiological saccadic eye movement in human-human communication, enriching the human-like properties of the facial non-verbal communicative feedback expressed by the social robotic/ECA system. An enhanced level of interaction would likely be achieved, leading to increased empathic response from the user and an improved chance of a satisfactory communicative conclusion to a user’s task requirement instructions. The initial focus of the work was in the capture, transcription and analysis of common human non-verbal facial behavioural traits within human-human communication, linked to the expression of mental communicative states of understanding, uncertainty, misunderstanding and thought. Facial Non-Verbal behaviour data was collected and transcribed from twelve participants (six female) through a dialogue-based communicative interaction. A further focus was the analysis of blink co-occurrence with other traits of human-human communicative non-verbal facial behaviour and the capture of saccadic eye movement at common proxemic distances. From these data analysis tasks, the computational models of human blink behaviour and saccadic eye movement behaviour whilst listening / speaking within human-human communication were designed and then implemented within the LightHead social robotic system. Human-based studies on the perception of naïve users of the imitative probabilistic computational blink model performance on the LightHead robotic system are presented and the results discussed. The thesis concludes on the impact of the work along with suggestions for further studies towards the improvement of the important task of achieving seamless interactive communication between social robotic/ECA systems and their human users

Addressee Identification In Face-to-Face Meetings

We present results on addressee identification in four-participants face-to-face meetings using Bayesian Network and Naive Bayes classifiers. First, we investigate how well the addressee of a dialogue act can be predicted based on gaze, utterance and conversational context features. Then, we explore whether information about meeting context can aid classifiers’ performances. Both classifiers perform the best when conversational context and utterance features are combined with speaker’s gaze information. The classifiers show little gain from information about meeting context