Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Questioning the Use of Opaque Web Practices Among Low-Cost Airline Carriers

Modest attention has been given to the subtle ethical issues of ¿best practice¿ on the Internet, such as the exploitation of Web technologies to inhibit or avoid customer service. Increasingly, some firms are using Websites to create distance between themselves and their consumers in specific areas of their operations, while simultaneously developing excellence in sales transaction completion via selfservice. This paper examines findings from a study on the self-service Websites of low-cost airline carriers (LCCs) in Ireland. The LCCs¿ adoption of technology has meant more efficient flight options and enhanced price transparency within the industry. Yet despite advances, a number of LCCs use their information systems in a conflicting manner when managing customer interactions. The ¿opaque¿ Web practices many LCCs employ appear to be intentional in design and are contrary to the ethos of designing a ¿good system¿. Accordingly, the LCC sector has come under greater scrutiny for engaging in ¿unfair practices¿ and violating consumer protection law. The paper notes the teaching of information systems development (ISD) and marketing assumes ethicality in their practice. While these business disciplines are central to the success of self-service Websites, there is a gap between the disciplines¿ theoretical ideals and their practice.peer-reviewe

Analytical Master Data Management 2.0

Analytical Master Data Management (aka aMDM) has been an on-again, off-again topic in the informationmanagement space. Some describe it as just a use case within MDM, others limit it to dimension management forBI purposes. For some aMDM appears to be a solution looking for a problem. This paper will discuss someconcepts of how a next generation version (2.0) of aMDM should evolve and be implemented from its current statusquo “Dimension/Hierarchy Management” (1.0) serving data warehouses. aMDM 2.0 creates, manages and servesnot only hierarchical meta data but also real-time analytical facts to BI and OLTP applications leveraging existingopMDM functions to ultimately support business transactions. The following analysis is grounded in functionalscenarios by industry supporting the evolving usage patterns; opMDM, aMDM 1.0, aMDM 2.0. Targeted readersare: IT managers, CIOs, enterprise architects, business analysts and line-of-business (LoB) leaders. It is the author’sgoal to prove how the value of linking transactional and analytical environments. The research uses a Delphi-styleanalysis via solution design and data governance workshops in a number of industry settings. All interviewees holdthought leadership positions in their respective market-leading organizations and fill similar positions as theaforementioned target audience of this paper

Overcoming Managerial Challenges to Realize Growth Spurts: Insights from Cases of Three Enterprises

Organizations face several managerial challenges during their growth period. Growth spurts are realized when organizations overcome these challenges. Though the literature is full of studies on the enterprise growth, the knowledge about how these challenges facilitate or hinder growth is limited. We conceptualize and explain five challenges faced by an enterprise along its growth trajectory. For evidence, we then look at history of three organizations from different sectors and trace their strategies to overcome the challenges faced by them. The firm and the environment interact and make certain strategic choices, which in turn results in growth spurts in the organization. We draw insights from their growth stories and discuss the different strategies and interactions between the firm and the environment.

Volume 31 - Issue 15 - Friday, January 19, 1996

The Rose Thorn, Rose-Hulman\u27s independent student newspaper.https://scholar.rose-hulman.edu/rosethorn/1490/thumbnail.jp

A Survey of the Latest IT Trends of Cloud Software-As-A-Service

Software-as-a-service (SaaS) is an increasingly popular IT model and has become an IT trends. Yet, research on this topic is still rare in Indonesia. The purpose of this paper is to examine the latest IT trends of Cloud SaaS system using surveys and interviews as a research method to obtain data from 130 companies. Data was analyzed using descriptive statistics approach to measure the IT trends. Findings showed the willingness to consider traditional on-premise systems steadily decreased, whereas over the same time frame, the willingness to consider Cloud SaaS systems steadily increased. This study provides managers and academia with a critical insight into the latest IT trends Cloud computing and SaaS and contributes toward IT solutions