364,954 research outputs found

    E-service in the Public Sector

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    E-technologies are increasingly being recognised as effective tools that can foster an environment of improved service, transparency and improved governance within the public sector. Today, access to information and communication technologies (ICTs) plays an essential role in economic and social development. As public interest in the Internet and e-technology solutions continues to grow, there is an increasing expectation that they will be utilised in national and local governments for more efficient supply and value chain management and for improving public access to information and services. E-technology has become a catalyst for enabling more effective government through better access to services and the democratic process. There is much debate over the roleand the value of e-service within public sector organizations.This paper examines the effectiveness of e-services within the public sector with a focus on four specific facets of effectiveness: the view of management and e-technology strategists; social, cultural and ethical implications; the implications of lack of access to e-technology infrastructure; and the customers’ (citizens’) view of the usefulness and success of e-service initiatives with reference to a case study of a local government eservice initiative within New Zealand

    Financial information, effects of financial information on economic decision

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    The studied field has suffered continuous transformation, both in interaction with other scientific fields and in constituent sub-classes, for discovering and understanding more deeply the contemporary economic realities under the impact of major trends of world development. This paper aims to analyze the location and the effects of information and communication technologies within the public accounting in order to evaluate the effects of this element on accounting research, teaching and professional practice. In a comprehensive approach of public institutions accounting, new information and communication technologies represent a tool that facilitates the accounting function and realizes the connection between the transmitter and the receiver, both within and outside the organization, not just at the micro and macro economic level but also at the micro and macro social one. The advantages of recent progress of information and communication technologies are obvious for the organizations management. It highlights the developments and challenges represented by these new technologies for researchers and professionals in the idea of performing a broad and flexible view of public accounting enabling them to provide useful services for all categories of users of accounting information.public accounting, information technology, IPSAS, XBRL, neoCONT

    A Business Ontology for supporting cross border cooperation between European Chambers of Commerce

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    The recent EU enlargement opens up new opportunities, but poses new issues to be addressed. In particular, in order to enable and support cooperation between firms from different countries, it is necessary to address interoperability issues. The LD-CAST project aims at enabling cross border cooperation between European chambers of commerce (CCs) for supporting the development of private company initiatives. The project objective is to build a European network of portals that will enable end users (mainly private companies) to access in a seamless mode services provided by public organizations registered in each portal. This paper briefly presents a cooperation framework for semantic interoperability mainly based on the following semantic technologies: ontology management, semantic annotation, and semantic search and discovery. Finally the business ontology produced in the course of the project is presented.The recent EU enlargement opens up new opportunities, but poses new issues to be addressed. In particular, in order to enable and support cooperation between firms from different countries, it is necessary to address interoperability issues. The LD-CAST project aims at enabling cross border cooperation between European chambers of commerce (CCs) for supporting the development of private company initiatives. The project objective is to build a European network of portals that will enable end users (mainly private companies) to access in a seamless mode services provided by public organizations registered in each portal. This paper briefly presents a cooperation framework for semantic interoperability mainly based on the following semantic technologies: ontology management, semantic annotation, and semantic search and discovery. Finally the business ontology produced in the course of the project is presented.Uninvited Submission

    Positioning needs for public transport

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    Public transport is often deemed to be a solution to reduce traffic congestion problems. A positive perception of this service is vital to getting more and more people to use this efficient mode of transportation. Accurate and reliable positioning systems, also known as Automatic Vehicle Location systems, play a major role in enabling fleet management systems (FMS) to achieve better planning and scheduling outcomes and hence provide a positive perception of the service. New positioning technologies are continuously being developed, due to ongoing demand of fleet management systems to provide better public transport services. However more research is required to determine what are the real positioning needs for different kinds of public transportation services. The aim of this paper is to study positioning needs for fixed route bus services and demand responsive transport systems by analysing GPS accuracy inside and outside city canyons to achieve a better quality of service

    Enabling onshore CO2 storage in Europe: fostering international cooperation around pilot and test sites

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    To meet the ambitious EC target of an 80% reduction in greenhouse gas emissions by 2050, CO2 Capture and Storage (CCS) needs to move rapidly towards full scale implementation with geological storage solutions both on and offshore. Onshore storage offers increased flexibility and reduced infrastructure and monitoring costs. Enabling onshore storage will support management of decarbonisation strategies at territory level while enhancing security of energy supply and local economic activities, and securing jobs across Europe. However, successful onshore storage also requires overcoming some unique technical and societal challenges. ENOS will provide crucial advances to help foster onshore CO2 storage across Europe through: 1. Developing, testing and demonstrating in the field, under "real-life conditions", key technologies specifically adapted to onshore storage. 2. Contributing to the creation of a favourable environment for onshore storage across Europe. The ENOS site portfolio will provide a great opportunity for demonstration of technologies for safe and environmentally sound storage at relevant scale. Best practices will be developed using experience gained from the field experiments with the participation of local stakeholders and the lay public. This will produce improved integrated research outcomes and increase stakeholder understanding and confidence in CO2 storage. In this improved framework, ENOS will catalyse new onshore pilot and demonstration projects in new locations and geological settings across Europe, taking into account the site-specific and local socio-economic context. By developing technologies from TRL4/5 to TRL6 across the storage lifecycle, feeding the resultant knowledge and experience into training and education and cooperating at the pan-European and global level, ENOS will have a decisive impact on innovation and build the confidence needed for enabling onshore CO2 storage in Europe. ENOS is initiating strong international collaboration between European researchers and their counterparts from the USA, Canada, South Korea, Australia and South Africa for sharing experience worldwide based on real-life onshore pilots and field experiments. Fostering experience-sharing and research alignment between existing sites is key to maximise the investment made at individual sites and to support the efficient large scale deployment of CCS. ENOS is striving to promote collaboration between sites in the world through a programme of site twinning, focus groups centered around operative issues and the creation of a leakage simulation alliance

    Development of a Business Intelligence Conceptual Model for Waste Collection and Transportation Monitoring

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    Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe need to answer ever-increasing urban challenges and the integration of new technologies in every aspect of our daily lives prompt the creation of the Smart City concept. These new technologies gather an enormous quantity of data that reveals interesting patterns about cities, enabling opportunities to enhance public decision-making and problem-solving. One critical aspect of urban life is its relationship with the environment. There’s a real need to work on a unified global approach on how to tackle issues such as pollution and waste management, but there is not a single framework or guideline to handle these new data gathered. This work focuses on structuring a framework of analysis for waste collection and transportation purposes. The objective was to develop monitoring dashboards for Departamento de Higienização Urbana (DMHU), using proven metrics of efficiency and effectiveness, result of a comprehensive literature review. A BI framework was developed using Power BI to perform efficiency-based analysis of waste collection circuits – the main process of DMHU. The receptivity of DMHU towards the solution presented seems to indicate that a BI solution is indeed valuable for complex monitoring problems such as solid waste management

    Human Capital for Quality Infrastructure Development in South Africa: A Project-Based Pedagogical Analysis

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    “Traditional/skills-based teaching doesn’t meet the demands of our 21 st century†-Garelick, 2012. The widespread effects of globalisation and new technologies demand rethinking of knowledge creation and labour force preparedness for 21st century development. The rise of a knowledge-based economy and information society requires public managers with human capital sufficient to fulfil developmental challenges. The demand for quality infrastructure in South Africa exceeds existing proficiency of human capital. The 21st century and South Africa’s post 1994 challenges including infrastructure development demand a new generation of public managers and administrators equipped with acuity and negotiation outlooks, communication and problem-solving skills, research and analytical abilities, and cognitive capacity enabling them to promote, influence, and monitor project development and management in a substantially globalized world. From a pedagogical standpoint, while knowledge creation and innovative teaching strategies are arguably drivers of a labour force that meet challenge of development, the authors of this conceptual analytical article contend that traditional approaches of teaching project management in South African higher education institutions (HEIs) fail to adequately prepare students to manage ‘real-world projects’ that foster growth and development. Rather, projectbased learning (PjBL) offers a strategic way forward to fill project management skills gap and project management knowledge deficit in the public sector, which should be subject to the recommended research agenda

    Rethinking Public Organizations as Knowledge-Oriented and Technology-Driven Organizations

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    Public organizations should rediscover the role of knowledge as a source for designing and implementing internal processes and adopt a knowledge management approach by using and managing technology as means and enabler for building a citizen-centered public management, sustaining democratic and civic values by promoting openness and fostering participation in order to encourage collaboration with citizens for co-producing public services and co-creating public value. Information and communication technologies are driving public organizations as responsive institutions in front of the citizens to proceed towards sustainability as a principle of governance for promoting the public interest and sustaining active citizenship, enhancing both collaboration and interaction between citizens and public administration. Introducing and actively implementing technology in government helps rethink public organizations as knowledge oriented and information based organizations seeking sustainability by involving citizens, businesses and other stakeholders for public value creation, enabling access to information, sustaining openness, transparency and accountability in order to engage citizens and encourage them to be included and actively participate in democratic public life, involving citizens to assume the responsibility for co-production of public services and fostering citizen participation in public policy choices. Technology opens up new opportunities for public organizations seeking sustainability by rediscovering knowledge as source and strategic asset following a knowledge management approach for designing and implementing democratic and administrative processes, redesigning the relationship with citizens, building public trust, encouraging citizen participation and sustaining co-production of public services

    Reflecting on the knowledge management practices of a University of Technology

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    Published ArticleKnowledge is universally considered to be a public good and something that should be developed and supported. The information explosion and enabling technologies (such as the Internet and cellular technologies) of the past decade has firmly established the Age of Knowledge. Knowledge has normative value that extends far beyond a single discipline and the Age of Knowledge has resulted in a paradigm shift with regard to the way in which knowledge is generated, applied and stored. As the custodians of knowledge, universities should pay particular attention to the management of knowledge as they take the lead not only in generating new knowledge, but also in converting new and existing knowledge into innovative ideas, products and practices that benefit society at large. Knowledge should, for this reason, be strategically managed to be of value to universities. It is thus imperative that universities should ascertain the nature and extent of their knowledge resources and pay special attention to their Knowledge Management practices that include the way in which knowledge is acquired, disseminated and rewarded. Universities of Technology (UoTs), with their distinct emphasis on applied research, innovation and knowledge transfer, need to manage knowledge in such a way that it enhances the creation of solution-based technologies. This paper provides a theoretical basis for understanding Knowledge Management in a UoT context and reflects on the Knowledge Management practices of a UoT in the South African context

    PANEL 4 ORGANIZATIONAL TRANSFORMATION IN THE INFORMATION AGE

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    The issues addressed by this panel are complex but urgent. Large multinational companies and public agencies are reaching a limit of structural complexity but not of growth. This is evidenced by increases in layers of management and staff, administrative overhead, and more formal control and reporting systems. Redesign of organizations via information technologies offers the chance to create or restore organizational simplicity. Furthermore, information technologies can provide an opportunity for creating organizational structures that are more adaptive, responsive, and flexible. This will be essential for any organization to be able to deal with increasing environmental turbulence in terms of intense cost pressures, internationalization across industries, and the breaking down of traditional industry boundaries. This panel aims at answering the question How can information technologies be effectively used as a base for organizational redesign and reclustering? More specifically, the panel will focus on: Emerging New Organizational Forms New models are needed for organizational redesign and structuring aimed at achieving adaptability and responsiveness. These models must provide the freedom to respond to increasing complexity in a new business era. Business teams and interorganizational relationships represent examples of new organizational approaches. The panel focuses on the new approaches and the role of information technologies in their implementation. Role of Information Technologies as an Enabling or Inhibiting Factor This panel also addresses how an organization\u27s existing base of technology impacts the implementation of new organizational forms. Organizations must become more flexible to survive in today\u27s hostile business environment. This flexibility allows companies to respond to threats in a timely fashion and be proactive in business. Information technologies can play a key role in enabling the next generation of organizational structures by providing a flexible and responsive infrastructure, but, in fact, these infrastructures are often not flexible and have become a barrier to organizational change. New Paradigm for Study of Organizations in Action The traditional concept of an organization is no longer useful to managers or students of organizations. It is dominated by models of structure and physical identity. New distinctions to describe organizations in action are needed. The Panel discusses possibilities of implementing plans for organizational design that involve information technologies. This panel will enhance the attendees understanding of the issues and intricacies of organizational transformation in the information age
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