Honesty, social presence, and self-service in retail

Retail self-service checkouts (SCOs) can benefit consumers and retailers, providing control and autonomy to shoppers independent from staff. Recent research indicates that the lack of presence of staff may provide the opportunity for consumers to behave dishonestly. This study examined whether a social presence in the form of visual, humanlike SCO interface agents had an effect on dishonest user behaviour. Using a simulated SCO scenario, participants experienced various dilemmas in which they could financially benefit themselves undeservedly. We hypothesised that a humanlike social presence integrated within the checkout screen would receive more attention and result in fewer instances of dishonesty compared to a less humanlike agent. Our hypotheses were partially supported by the results. We conclude that companies adopting self-service technology may consider the implementation of social presence to support ethical consumer behaviour, but that more research is required to explore the mixed findings in the current study

Social Security Administration: Workloads, Resources, and Service Delivery

Some Members of Congress have expressed concern about whether the Social Security Administration (SSA) has adequate resources to manage its workloads. The agency has struggled to provide quality service to the public. Backlogs in the disability programs have caused widespread concern. SSA’s efforts to ensure the accuracy of benefit payments have declined. Many applicants and beneficiaries have experienced long waits at field offices and on the phone. SSA’s workloads are growing as the population increases, the baby boomers retire, the economic situation worsens, and the agency takes on new and more complex responsibilities. SSA’s primary workload is administering the Social Security and Supplemental Security Income (SSI) programs. In addition, SSA provides substantial administrative support to Medicare and other programs, and partners with the Department of Homeland Security in verifying employment eligibility. The resources SSA has to meet its growing workloads include funding, staff, infrastructure, and management. In recent years, SSA’s administrative funding has increased, but has generally fallen short of requests by the SSA Commissioner and the Bush Administration. SSA’s FY2008 appropriation was the first time that Congress appropriated at or above the President’s budget request in over ten years. SSA’s staffing levels have decreased overall and fluctuated among the specialized staff who manage key workloads; at the same time, SSA’s productivity has increased, according to agency measures. The agency has gradually modernized its technological infrastructure and made efforts to streamline its processes, but independent analysts have argued that these initiatives fall short of what is needed to meet SSA’s growing workloads. Congress could facilitate changes at SSA through the appropriations and oversight processes. Options for congressional action include changing the amount of SSA’s administrative expenses and how they are financed. For example, the Social Security Advisory Board (SSAB) has recommended that Congress increase funding for SSA’s administrative expenses, arguing that the agency does not have adequate resources. The board has also suggested excluding SSA’s administrative costs from discretionary spending caps. The Government Accountability Office (GAO) has recommended dedicating funds for program integrity. Congress could also use its oversight powers to encourage more effective management at SSA in areas such as implementing technological improvements, streamlining processes, and recruiting and retaining key staff. Congress could decide not to take any action. However, inaction would likely have consequences. As SSA’s workloads increase, it is unlikely that the agency would be able to reduce the backlogs in the disability programs, and possible that the backlogs would grow further, resulting in longer waits for potential beneficiaries. Managing growing workloads could also preclude efforts to maintain or increase the program integrity activities that are projected to save the Social Security and SSI programs money in the long run. Customer service problems could be difficult to address in the absence of additional staff or resources. Finally, SSA’s outdated computer systems pose security risks and are vulnerable to collapse, according to outside experts. This report provides an overview of SSA’s workloads, resources, and service delivery, as well as issues for Congress. It does not cover H.R. 1 and S.Amdt. 98, which are intended to provide a stimulus to the economy. For more information on that legislation, please see CRS Report R40188, Comparison of Social Security Provisions in the Stimulus Packages Proposed by the House of Representatives and Senate. This report will not be updated

Unconventional Methods for a Traditional Setting: The Use of Virtual Reality to Reduce Implicit Racial Bias in the Courtroom

The presumption of innocence and the right to a fair trial lie at the core of the United States justice system. While existing rules and practices serve to uphold these principles, the administration of justice is significantly compromised by a covert but influential factor: namely, implicit racial biases. These biases can lead to automatic associations between race and guilt, as well as impact the way in which judges and jurors interpret information throughout a trial. Despite the well-documented presence of implicit racial biases, few steps have been taken to ameliorate the problem in the courtroom setting. This Article discusses the potential of virtual reality to reduce these biases among judges and jurors. Through analyzing the various ethical and legal considerations, this Article contends that implementing virtual reality training with judges and jurors would be justifiable and advisable should effective means become available. Given that implicit racial biases can seriously undermine the fairness of the justice system, this Article ultimately asserts that unconventional de-biasing methods warrant legitimate attention and consideration

Identify successful marketing communication strategies that apply to a small hair salon

A selected organisation provides hair dressing services and hair products to customers. The aim of this report is to analyse how the small hair salon could improve their marketing communication strategies in order to attract more customers and enhance the relationship between customers and the organisation. The approach to collecting information was to use a questionnaire with 50 participants, to gather primary information and to conduct a secondary research study. The result of this research was to decide that the role of a successful marketing communication strategy is to attract the customer to consume. In order to make the marketing communication strategy successful, it needs to choose a suitable channel that enables it to connect with the customer. New media is an effective channel that can promote the business to the customer and interact with them. New media is also suitable for a small business to use. A recommendation for the organisation is they create their own website page, Facebook page, YouTube video and WeChat group to promote themselves and interact with customers. Those channels are popular in New Zealand, with a high number of active users. Most the organisation customers like to use those channels too, so if the organisation applies those channels to their marketing communication strategy they will be able to attract customers and persuade them to consume more products

Building Agricultural Capacity in Newfoundland and Labrador

Newfoundland and Labrador faces considerable challenges in maintaining a consistent and reliable food supply. The lack of locally produced food has resulted in the province’s dependency on imported foods. Transporting this food to the province’s communities relies on the ferry service, which is sensitive to disruption, and thereby contributes to the province’s overall level of food insecurity. By increasing agricultural capacity, the province will be able to create employment, sustain rural economies, and increase local food production – all of which will help create a more food secure Newfoundland and Labrador. The barriers to increasing agricultural capacity in this province include a lack of infrastructure to promote and support labour and skill development; current policies and programs favour large-scale agriculture, and fail to meet the needs of the developing smaller-scale industries that are commonly found in rural areas. The establishment of cooperatives that help small-scale producers share services, such as egg grading and meat inspection, are essential to the development of competitive food production in the province. It is important that government support the creation of a service that will help farmers and entrepreneurs with marketing and delivery of their product. Increasing agricultural capacity in this province is essential to enabling the people of Newfoundland and Labrador to be self-reliant and food secure. Food security has been shown to be an important part of community health and integral to the prevention and control of many diet-related chronic diseases. Before rural populations further decline due to lack of economic opportunity, it is important that the provincial government seize the growing interest in and demand for locally produced foods and invest in smaller-scale local agriculture