“No powers, man!”: A student perspective on designing university smart building interactions

Smart buildings offer an opportunity for better performance and enhanced experience by contextualising services and interactions to the needs and practices of occupants. Yet, this vision is limited by established approaches to building management, delivered top-down through professional facilities management teams, opening up an interaction-gap between occupants and the spaces they inhabit. To address the challenge of how smart buildings might be more inclusively managed, we present the results of a qualitative study with student occupants of a smart building, with design workshops including building walks and speculative futuring. We develop new understandings of how student occupants conceptualise and evaluate spaces as they experience them, and of how building management practices might evolve with new sociotechnical systems that better leverage occupant agency. Our findings point to important directions for HCI research in this nascent area, including the need for HBI (Human-Building Interaction) design to challenge entrenched roles in building management

From Institution to Integration: The Perspectives and Experiences of Disability Sector Staff in the Transition to New Directions.

Day services play a large part in the community life of people with intellectual disabilities. The challenge for the Health Service Executive in its 2012 review of adult day services was to propose a modern service. The review culminated in a new approach called New Directions. This study aimed to explore experiences and perspectives of staff from the disability sector on the proposed new ways of working with people with intellectual disabilities including how they believe New Directions can best work. This objective was achieved by interviewing twelve staff (including some volunteers) and managers from a disability organisation. At the time of the study all twelve participants were directly involved in the implementation of New Directions. Findings highlighted the best aspects of current day services that should be merged with New Directions such as a sense of belonging, connectedness and companionship. The findings also highlighted concerns that people with intellectual disabilities may be lonely. Further concerns were expressed about their friendships in general, both before and since New Directions. However, the research also demonstrates that people with intellectual disabilities are also very sociable. The study established participants‟ perspectives on person-centeredness and families emerged as somewhat challenged by New Directions. Framing person-centeredness in partnership with families is recommended going forward. The findings stated that people with intellectual disabilities bring awareness, diversity and joy to communities. However, New Directions emerged as a policy that communities may not be entirely ready for. Educating communities around inclusion was explored in this study. Finally, how New Directions can best work was examined in detail with both management and staff. Managers reflected on organisational culture, change management and the leadership now needed whilst staff considered changes to their roles, the challenges and the training now required. Identifying and coordinating supports within the community emerged under role changes, challenges and the skills now needed. Managers also referred to the need for this training under New Directions. The importance of communication with people with intellectual disabilities, their families, staff members and the wider community in relation to New Directions emerged throughout this study. The concept of support for all involved in New Directions was also a recurring theme in this research. Conclusions were drawn and recommendations presented in view of research and the findings from this study. Supporting people into the positions that create friendships, social, educational and employment opportunities were cited as the best ways to maximize New Directions. This study found strong support for New Directions with some concern there may be an „over emphasis‟ on community. Finally, this research recommended that similar studies are carried out with service users, families and community organisations

The NASA Scientific and Technical Information Program: Exploring challenges, creating opportunities

The NASA Scientific and Technical Information (STI) Program offers researchers access to the world's largest collection of aerospace information. An overview of Program activities, products and services, and new directions is presented. The R&D information cycle is outlined and specific examples of the NASA STI Program in practice are given. Domestic and international operations and technology transfer activities are reviewed and an agenda for the STI Program NASA-wide is presented. Finally, the incorporation of Total Quality Management and evaluation metrics into the STI Program is discussed

New directions: mothers and babies services: assessment of the program using nKPI data December 2012 to December 2013

Presents data for 19 ‘process-of-care’ and ‘health outcomes’ indicators, which focus on the prevention and management of chronic disease and maternal and child health. Summary The New Directions: Mothers and Babies Services program, funded by the Australian Government, aims to increas access to, and use of, child and maternal healthcare services for Aboriginal and Torres Strait Islander families. There were 85 health organisations across Australia funded to implement the program in five waves over 5 years, beginning in 2007–08. The Department of Health was interested in gaining insights into how well the program was performing. No data collection had been set up specifically to monitor the New Directions program, nor to collect baseline information. There is, however, an existing national Key Performance Indicators (nKPIs) data collection that includes child and maternal health indicators. The nKPIs collect six-monthly data on a range of primary health care indicators from Aboriginal and Torres Strait Islander health organisations, including most of the organisations that receive New Directions funding.   The 8 maternal and child health measures included in the nKPIs are: antenatal care provided before 13 weeks of pregnancy; birthweight recorded; birthweight result; health assessment for 0–4 year olds; health assessment for women; and 3 immunisation measures (whether 1, 2 and 5 year olds were recorded as fully immunised). The AIHW compiled data on the 8 measures, and compared the results for the 77 nKPI organisations that received New Directions funding in waves 1 to 4 with 123 other broadly comparable nKPI organisations.   At the time of this analysis, the nKPI data for the maternal and child health measures were available for either two reporting periods (June 2013 and December 2013) or three reporting periods (December 2012, June 2013 and December 2013), depending on the measure. The available data therefore only covered a relatively short time period, and it was anticipated that improvements in process rather than outcome measures were more likely to be observed in the early years, as organisations have more direct influence over these.   The two groups of organisations were assessed in relation to whether they achieved a particular measure for more than half of their clients. For example, for antenatal care, the measurement criterion was the proportion of organisations where more than half of women attended their first antenatal visit before 13 weeks of pregnancy, while for immunisation it was whether more than half of children were recorded as being fully immunised.   The data analyses show that there was an improvement in 7 out of 8 of the maternal and child health measures for New Directions organisations, compared with 4 out of 8 measures for non-New Directions organisations. The 7 measures where New Directions organisations improved were all ‘process-of-care’ indicators such as child health check and immunisation recorded. The only measure where New Directions organisations did not improve was for birthweight result, a health outcome measure influenced by a wide range of factors, including behavioural and lifestyle factors.   Although the nKPI data can provide useful information on the performance of organisations who receive New Directions funding compared with those who do not, the nKPI data cannot be used to evaluate program effectiveness. The improvements in New Directions organisations cannot be directly attributed to the program, as they could be due to a range of other factors not controlled for in the analyses. As more organisations participate in New Directions, baseline data will be available and analyses can be undertaken over a longer time frame, which should provide better information for program monitoring

Enabling open innovation: Proposal of a framework supporting ICT and KMS implementation in web-based intermediaries

Open Innovation is a model used to describe how nowadays companies source and exploit new technologies, new products and services. Web-Based Intermediaries (WBIs) have entered the emerging innovation market and are expected to dramatically increase the number of innovation exchanges. However there are not yet clear theoretical guidelines supporting the design and management of such intermediaries. We use organizational sense-making theory and relative absorptive capacity (RAC) theory to analyze the factors that still hinder Open Innovation. From sensemaking theory and RAC theory we draw directions on the services WBIs need to provide in order to effectively support an innovation market. Since information technology is critical to the success of a WBI, we also give directions on how ICT and KMS can be used in order to support these services

Marketing management in urban passenger transportation innovations

Purpose: This main aim of the article is to explore possible approaches to innovation marketing management by the example of urban passenger transportation. Design/Methodology/Approach: In modern conditions with the digitalization of the economy enterprises that provide transportation services are aimed at managing through artificial intelligence. Modern transport depends on the preferences of the population, based on philosophy of automation, intellectualization while at the same time is focused on the quality of transportation, elimination of losses and cost reduction. The specifics of marketing activities in the urban passenger transportation market is of particular importance in this study, taking into account the formation of the marketing innovation toolkit in the urban passenger transportation market under these specifics. Findings: A model for innovational marketing management in the urban passenger transportation sector was developed and justified, which includes six key innovation management blocks based on marketing functions: research, forecasting, information, organizational, advertising and practice. Practical implications: In practice, it is about creating a concept necessary for the provision of transport services for passengers transportation, based on the use of innovational marketing. The basic directions for the introduction of innovations at the enterprises of urban passenger transport are proposed. Originality/value: In the field of urban passenger transportation in the digital economy, new opportunities are opening up for development by applying innovational marketing, the practical implementation of which ensures increased efficiency and increases the demand for public transport services.peer-reviewe

Measuring the performance of social media marketing in the charitable domain

Social media services offer a new avenue for non-profit organizations (NPOs) to initiate viral and word-of- mouth marketing. Due to the widespread adoption of these sites, there is the potential for this type of marketing to reach a large audience. The emergence of social media as a new marketing platform leads to fresh challenges in that the online nature of it creates difficulties in attributing actions of intent on social media to real, meaningful action that can help NPOs. This paper provides an interdisciplinary approach to discovering the relationship between actions on social media and the performance of NPOs’ social media marketing campaign. A framework is proposed which distinguishes, tracks and measures different stages of social media marketing activity in order to determine its success. The framework provides a number of metrics - taking into account the disciplines of computer science and management - that can be used to assess performance of NPO campaigns, and is tested on two sample charities. Future research directions for this project are then discussed

INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA

With respect to customer dynamics in experiencing products and services, nowadays, customers tend to highly demand hedonism, pleasure and individuality rather than functionality and usability. In other words, they look for a service that offers more values (both physically and emotionally) from its function. Apart from that, it is a must for a company to strive for achieving customer loyalty. Thus, this study proposes an integrative framework of Kansei Engineering (KE) and Customer Relationship Management (CRM) in services. It aims to explore the customer emotional needs (Kansei in Japanese) experienced and encountered in services. As emphasized in the Customer Relationship Management (CRM) concept, understanding the customer emotional needs is one of successful keys for CRM implementation. In order to analyze the applicability of the proposed framework, a case study taken at a brand new elegant shopping mall in Surabaya that involved 100 customers was conducted. Some significant Kansei words as the representatives of customer emotional needs were obtained, such as elegant, believe, cool, wide and curious. These Kansei words have significant correlation with several service attributes, such as: “service given without social status”, “service accuracy”, “responsive employees”, “convenient parking lots”, “attractive events”, and “neat and attractive employees”. Some improvement innitiatives were proposed, including to accelerate the parking lots construction, and to provide a clear directions to the mall access. Theoretically, this study contributes to academic literatures on the relationship between CRM and KE providing in a unified integrated framework. Practically, this research provides a guidance to service managers in collecting and capturing the emotional needs of customers, and investigating what service attributes that are significantly sensitive to the customer emotions. It is, then, to be used as a prioritization tool for continuous improvement or maintenance on service attributes

A Survey on UAV-enabled Edge Computing: Resource Management Perspective

Edge computing facilitates low-latency services at the network's edge by distributing computation, communication, and storage resources within the geographic proximity of mobile and Internet-of-Things (IoT) devices. The recent advancement in Unmanned Aerial Vehicles (UAVs) technologies has opened new opportunities for edge computing in military operations, disaster response, or remote areas where traditional terrestrial networks are limited or unavailable. In such environments, UAVs can be deployed as aerial edge servers or relays to facilitate edge computing services. This form of computing is also known as UAV-enabled Edge Computing (UEC), which offers several unique benefits such as mobility, line-of-sight, flexibility, computational capability, and cost-efficiency. However, the resources on UAVs, edge servers, and IoT devices are typically very limited in the context of UEC. Efficient resource management is, therefore, a critical research challenge in UEC. In this article, we present a survey on the existing research in UEC from the resource management perspective. We identify a conceptual architecture, different types of collaborations, wireless communication models, research directions, key techniques and performance indicators for resource management in UEC. We also present a taxonomy of resource management in UEC. Finally, we identify and discuss some open research challenges that can stimulate future research directions for resource management in UEC.Comment: 36 pages, Accepted to ACM CSU