Best practice of digital government in emerging democracies: Illustrations, challenges and reflections of state building processes

Digital government applications and models of-ten add layers to existing structures, organizations, and routines to facilitate public services. In most states digital government is thus added to established structures and organizations, but what hap-pens when e-government develop at as an integrated part of new state building? This is the overall question in this paper presenting an analysis of best practices of e-government in six countries in the Western Balkans – Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia. The cases of best practice have been identified through an interactive research process, and analyzed through a combined lens of eGovernment stage-models and core public values. The analysis shows how new digital government applications and innovations are designed and used in new democracies as part of new state building structures. The findings indicate a lack of new institutional arrangements for digital government. Taken together it shows that the development of e-government in the Western Balkans follows a path-dependence of other states, in spite of the opportunities for more innovative and sustainable e-government by continuing the institutional reformation

Efektivitas Penyelenggaraan E-government Pada Badan Pelayanan Perizinan Terpadu Kota Malang

: The Effectiveness Of The Implementation Of E-Government Program Integrated Permit Service Malang City. Traditional government identical with long queues and maladministration the demands of the transformation of the bureaucracy of government to develop electronic government. Although the government has developed a new program to improve service, there are always many problems which occurs both in the sphere of internal or the community. The type of research that is used in this study is the type of research descriptive with a qualitative approach while data collection techniques conducted through interviews , observation , and documentation of using data analysis model interactive Miles and Huberman (2013,h.31-32). The the study results of the effectiveness of the implementation of e-government program on a institution of service integrated permit handling Malang City is quite effective if the purpose of which the convention of e-government program adapted to the purpose of e-government program national of President Instruction no 3 in 2003 about policy and national strategy the development of e-government program. The barrier is the licensing on integrated permit handling services agency Malng City is still conventional spring, there was no legal provision regarding the e-government program at Malng City And still lack of appropriate infrastructure that supports and free of charge to the community in implementing the e-government program On a body of service integrated permit handling the Malang City

Exploring knowledge management integration through EAI in local government domain

Information Technology (IT) infrastructure integration and knowledge management share communal objectives e.g. to make organisations more effective and efficient, agile and innovative, and more responsive to market changes. Such association when assimilates bona fide knowledge management philosophy, it offers the IT departments a headship opportunity for organisational transformation in affiliation with the rest of the establishment. Notwithstanding, in the context of Local Government Authorities (LGAs), the non-integrated nature of the IT infrastructure is associated with inefficient data and knowledge exchange and reduction in LGA services’ quality. Therefore, numerous data inconsistencies and redundancies occur that impact LGA services to their citizenry. LGAs have deployed Enterprise Application Integration (EAI) technological solutions to integrate their legacy with new developed Information Systems (IS). Literature indicates that EAI achieves integration at five layers namely: (a) connectivity, (b) transportation, (c) transformation, (d) process integration and (e) knowledge integration. This research adapts a Revised Model for Integration Layers (REAL) and tests through a case study in a local authority. The results indicate that cases leading to data inconsistencies and replication can be prevented by integrating knowledge through EAI

Life event ontology based e-government service integration with privacy awareness

University of Technology Sydney. Faculty of Engineering and Information Technology.The advancement of information and communications technology (ICT) and web services offers a promising opportunity for e-government service integration, which can improve the availability and quality of e-government services. One of the key challenges in electronic government (e-government) is the composition of standalone e-government services to achieve complex services. In recent years, the life event model as ontology has been introduced as the core element of integrating complexity of service delivery to improve the efficiency and reusability of e-government services, and web-based information management systems. Despite the conceptual emergence of life event ontology, the question as to how ontology can be used to effectively model life events to support e-government government to citizen service integration remains. Furthermore, privacy concerns represents a major barrier for citizens to accept e-government services, and the question of how to address these privacy issues is becoming increasingly important as the government moves to push service delivery online. Although solutions have been recently suggested in the literature to deal with privacy concerns, there are few practical approaches for helping citizens to create their preferences for privacy protection based on various aspects of privacy policy. These preferences include purpose, retention, consent and the protection of personal information in the context of using e-government services. As a step forward to satisfy the above requirements and to address some of the current challenges, this thesis presents a new framework for supporting e-government service integration based on a life event model. More specifically, the framework enables the system to automatically discover, select, compose and execute correct service across multiple web applications for appropriate life events and to allow a citizen to set up their privacy preferences and to support computerisation of these preferences so that these preferences can be guaranteed. The main contributions are fivefold: (i) the proposal of a conceptual framework of e-government service integration based on life events, (ii) the development of a new life-event model using ontology technique and the methodology to model life events as an ontology model for e-government service integration, (iii) the development of a novel citizen personal information sensitivity model with privacy awareness for supporting citizens in expressing their privacy preferences and for granting the protection of citizens’ personal information, (iv) the development of a suite of techniques to implement the framework including a practical solution to enforce the privacy policies in relation to citizens’ personal information during e-government service integration, and (v) the manifestation of the validity of the proposed framework, models and techniques through the creation of a working prototype of an integrated e-government service system in a specific e-government domain in Saudi Arabia. The significance of this study can be seen from the fact that it: (i) enables the domain expert to model effective life-events based on the use of ontology building methodology, (ii) enables effective modeling of citizens’ personal information, (iii) enables citizens to specify their privacy preferences, (iv) ensures that citizens can be well informed in terms of what information is used, what purpose is it used for, where and how it is stored and who will handle the information, and (v) enforces privacy policies which correspond to the citizens’ privacy preferences so that their privacy concerns can be properly addressed and that citizens’ personal information will be protected and guaranteed against unauthorized access, loss, misuse or alterations based on their privacy preferences. Based on the outcomes of this study, the integrated e-government systems can significantly improve the accessibility of e-government services and enhance the citizens' trust toward the integrated government e-service systems

Cloud computing in government organizations: towards a new comprehensive model

Cloud computing is a new information technology paradigm, one which has been adopted in many different sectors. Many developing countries are working on improving e-government to provide services to their citizens that are integrated and effective. Therefore, the Saudi government has made improving e-government a high priority. The aim of this study is to explore significant factors affecting the adoption of cloud computing in e-government services in Saudi Arabia as a case study. After identifying these factors, we propose a new comprehensive model for the Adoption of Cloud Computing in Saudi G-GOVernment (ACCE-GOV) that has been adopted from the Technology Organisation Environment (TOE) framework and the Diffusion of Innovations (DOI) theory. This research model examines factors of technological context (compatibility, complexity, service quality, security, and relative advantages), organisational context (top management support, organisation size, and technology readiness), environmental context (regulations and competitive pressures), and social context (awareness, trust, and attitude) in regard to the adoption of cloud computing. Ultimately, this study enhances the decision-making of the Saudi government through understanding and highlighting the most important factors that influence the adoption of cloud computing in an e-government context. This is a position paper, reporting on the work in progress. The findings of this study will be useful for the researchers who considers suitability of different methodological approaches for cloud computing adoption and evaluation

European Union Location Framework - Guidelines for public procurement of geospatial technologies

These guidelines focus on the procurement of location information products and services, such as the acquisition of new location data to support applications, the acquisition of solutions for using location data and services in e Government processes and products and/or services for making data interoperable and/or accessible. The procurement can take place as part of the development of a Spatial Data Infrastructure (SDI), the implementation of the INSPIRE regulation, or any other Directive in which such information and services are important, or within the context of regular activities of spatial data and service providers and users (e.g. Mapping and Cadastre Agencies, Government departments, local public administrations). The guidelines provide recommendations on elements of best practice in procurement in which location information and location enabled services are important, with some practical examples; and describe some concrete sample texts that could be used in invitations to tender when reference is made to location information and location enabled service requirements. The procurement process is also explained as part of a potential future e-procurement platform in which the application and updating of geospatial standards (through change requests) could be integrated as well.JRC.H.6-Digital Earth and Reference Dat

Public Service Dynamics in Population Administration Sector: A Study on Electronic ID Card Service in Makassar Indonesia

Public services in population administration sector in Indonesia is currently facing a major challenge, i.e. to reach an integrated national population data through the e-ID Card, expected to be completed in 2017. Along with the decentralization of authority for recording and printing to the district/city, there are still barriers occuring in the field. This study aims to reveal the dynamics of the existing public service problems comprehensively through a qualitative approach and case study. The direct involvement of society in e-ID Card public service becomes crucial particularly to increase public awareness of the urgency of demographic data, including having an e-ID Card. There are two major problems in the e-ID Card public service in Makassar, i.e. 1) the issue of regional institutions; they are still weak both in terms of human resources, equipment, and the distribution and 2) public understanding is still low and people have not been responsive to demographic events. This requires the ability of local governments to respond to problems quickly and accurately. The study shows that the paradigm of New Public Services (NPS) in e-ID Card public service has been well implemented, including to encourage similar awareness of the community in interpreting the policy of demographic data integration. One of the effective efforts conducted by Makassar Municipal Government is the proactive services, picking up the ball directly in the target communities

Legal Regulation of State Electronic Services: Relevant Issues and Ways of Improvement

The emergence of new platforms to promote concepts such as e-government and open data, which are currently being actively implemented in many countries around the world, and, more importantly, the need to promote civic participation and engagement in this regard, which are perhaps two key components for the successful implementation of any modern e-government project, provide both new opportunities and challenges for policy makers in implementing this idea in the Republic of Kazakhstan, which is actively trying to technologically reform the public sector. The result of the policy of implementing the e-government in the Republic of Kazakhstan was the creation of a single e-government portal with unified databases and unified electronic services for the entire country, which were integrated into a single area of the concept in both the political and technological meaning. At present, public services are provided by personal contact through the offices of the Public Service Centre and online through the e-government portal, whose projects include dozens of different information systems, registers, and state databases, and hundreds of applications and services. In modern realities in the Republic of Kazakhstan, it is necessary to conduct a survey to measure the effectiveness of public services, similar to Citizens First in Canada, in order to determine the quality and comparison in the survey, a Common Measurement Tool can be used. As a result of the study, it was also concluded that the following aspects of legal regulation need to be improved in the Republic of Kazakhstan: the establishment of a body for monitoring and protecting information data, as well as the consideration of complaints regarding the violations of the right to protect information data; the need to consolidate national legislation in the field of e-government into a single legal act; the establishment of an interdepartmental state body in the field of e-government