Innovation, Collaboration and New Zealand Public Sector ICT Middle Managers

The case study explores the relationship New Zealand public sector information and communication technology (ICT) middle managers have with innovation and collaboration in relation to an all-of-government ICT strategy. Middle managers are key to implementing ICT strategy, innovation is a stated expectation and collaboration is a critical enabler. The study identified that awareness of the ICT strategy amongst middle managers was lower than desirable, although slightly higher from core public sector managers mandated to follow the strategy. There was not a consistent sense of what innovation is, although managers indicate they are engaging in innovations to quite a high degree. There is a very limited range of stakeholders collaborated with; primarily other agencies, consultants and vendors. This may inhibit potential for innovation that could come from wider engagement. Agencies are exhibiting a narrow view of collaboration and appear reluctant to share resources. Middle managers engage in collaboration and networking within their sector, and appreciate assistance provided by the Government Chief Information Officer, however they also note there is little support provided to collaborate. They would like more forums, facilitators, tools, and policies that support collaboration and systems thinking. The most significant factor empowering middle managers to innovate was the support of their senior manager; however lack of senior manager support was also noted as a significant issue. Primary barriers to innovation were workload and budget, leadership thinking, internal governance mechanisms and risk aversion

電子政府サービスの品質評価 : ベトナムの事例

早大学位記番号:新7118早稲田大

E-Governance: A Key to Good Governance in Cambodia

The paper examined E-Governance, a key to good governance in Cambodia by focusing on the evolution and the barrier progresses of E-Governance in Cambodia. It employed deductive and exploratory approaches along with some interviews with key informants to ensure the impediments in adoptions and implementation of E-Governance in Cambodia. The findings indicated that E-Governance involves people, processes, and results in SMARTER from using Information and Communication Technologies (ICTs) at various levels of the government and other institutions for the purpose of enhancing governance by improving the accountability, transparency, participation, efficiency, and effectiveness of both public and private sectors. The results from the reviews, documents, interviews, and discussions suggested that it be clear the Royal Government of Cambodia (RGC) has achieved certain developments in ICTs though there were some challenges in which effective strategies and actions should be considered to enhance the efficiency of ICTs application as well as implementation of E-Governance in Cambodia. Keywords: E-Governance, Good Governance, Human Resource Development, E-Governance’s Evolution, E-Governance’s Barriers, Cambodi

Risk Management in Environment, Production and Economy

The term "risk" is very often associated with negative meanings. However, in most cases, many opportunities can present themselves to deal with the events and to develop new solutions which can convert a possible danger to an unforeseen, positive event. This book is a structured collection of papers dealing with the subject and stressing the importance of a relevant issue such as risk management. The aim is to present the problem in various fields of application of risk management theories, highlighting the approaches which can be found in literature

Guideline for privacy and security in Cloud First Security Environment

This is a guideline for Cloud adopters to leverage on Cloud’s benefit while managing to avoid possible risks that may be encountered. The discussion of privacy and security in Cloud computing platform which includes data classification, security and privacy governance, guideline implementation and security cases brings a thorough understanding on Cloud and its policy

Managing the digital university : paradigms, leadership, and organization

The reflection on university management is based on the question about the shape of universities of the future. Civic, responsible, sustainable, virtual, digital, and many other universities can be mentioned among the concepts present in the literature. All these names describe an important distinctive feature of a university, which will gain more and more importance in the future. However, given the fundamental importance of the radical change taking place, it seems that the most appropriate name, reflecting the essence of the emerging new formation, is "digital university." This is because of the importance of digital transformation, which has been developing for several decades, bringing deep and multidirectional changes in the areas of technology, economy, society, and culture. It is a disruptive civilizational transition and, although stretched over many decades, it is revolutionary in nature, significantly changing our lives in the Anthropocene. The book has three cognitive and pragmatic objectives: to provide a new perspective on the changing academic organization and management; to reflect on higher education management concepts and methods; and to present an overview of university management, governance, and leadership, useful from the perspective of academic managers, and other stakeholders

Portugal: Leapfrogging Digital Transformation

This report is structured as follow: Section 1 presents details about Portugal enabling or inhibiting its digital transformation. Section 2 analyzes the main motivations for the digital transformation strategy; Section 3 summarizes its main challenges, while Section 4 presents the main components of the strategy. Section 5 analyzes the governance model, and Section 6, the legal and regulatory framework. Section 7 discusses critical enablers for the digital transformation of government services. Section 8 introduces 16 key initiatives of the strategy. Section 9 summarizes the lessons learnt, followed by an assessment of the strategy’s impact in Section 10. Section 11 synthesizes lessons for Latin American countries. Finally, Appendix A enumerates main legal and regulatory instruments supporting the digital transformation in Portugal, Appendix B presents a set of 18 sections providing details of the initiatives analyzed in the report1, and Appendix C explains how the digital transformation efforts contributed to face the challenges raised by the COVID-19 pandemics.Fil: Estevez, Elsa Clara. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina. Universidad Nacional de La Plata; ArgentinaFil: Fillottrani, Pablo. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas; Argentina. Universidad Nacional del Sur; ArgentinaFil: Linares, Sebastián. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Investigaciones Económicas y Sociales del Sur. Universidad Nacional del Sur. Departamento de Economía. Instituto de Investigaciones Económicas y Sociales del Sur; ArgentinaFil: Cledou, Maria Guillermina. Universidade do Minho; Portuga

A Multi-level Technology Acceptance, Adoption and Implementation Model for Achieving Government-Citizen Dialogue: An Omani Case Study

The number of commercial applications that exploit Web 2.0 social media is increasing rapidly. However, little is known about the challenges that public sector organizations face when they decide to adopt Web or other technology-based applications, and offer them to consumers; particularly when governmental and civil service organizations are involved. This is particularly true in developing non-Western regions, such as the Middle East, where 'Arab Spring' developments in 2011 stimulated interest in the ability of social networking to mobilize citizens against ruling elites. Consequently, this study investigated Oman's public sector to gain a deeper understanding of the adoption and use of information technology innovation and its potential to engage governments more closely with citizens. In essence, it aimed to develop a comprehensive model of ‘organizational adoption’ and ‘citizen use’ of technology for achieving meaningful online dialogue. The focus of this study is not social media applications per se, but rather it concerns any Web or other technology-based application that is suited to improving dialogue between government organizations and citizens. The final model was derived over three distinct phases of research using a mixed method approach. In Phase I, an initial literature review developed understanding of global trends in e-Government adoption and clarified the study aims, scope, and primary research question. A more extensive literature review was then undertaken to derive a tentative 'first-cut model' theoretical framework. This contains factors considered critical to both achieving successful organizational adoption of IT innovations and a meaningful dialogue between governments and citizens. These are presented from three distinct perspectives or levels; the National level, Organization level, and Management level. In Phase II of the research, case studies involving three Omani civil services organizations helped to refine the tentative model. Policymakers and citizens were interviewed to confirm issues and identify additional adoption and use factors. Finally, in Phase III a participatory action research approach was used to test completeness of the refined model, which culminated in the final model. This study has shown that meaningful online dialogue can be used for different purposes: for facilitating access to decision-makers (mainly), for responding to citizens' enquiries and for addressing rumours. At the National level, government support—meaning political, economic and technical aspects—plus social changes has driven the acceptance of technology for improving government-citizen interactions and for sharing of information. In contrast, the major National level inhibitors are: limited availability of broadband services, other digital divide barriers, national culture barriers and political barriers. At the Organization level, having an IT strategy and top management support, adequate human, financial and technical resources, and a strong citizen-centric orientation are all factors that drive the adoption. Conversely, lack of capability, inappropriate internal culture, and resistance to change can all inhibit adoption. At the Management level, good preparation, proficiency with technical issues, accessibility and marketing issues, appropriate consideration of operational issues and end user needs are critical for implementation of Web or other technology-based applications needed to create meaningful online dialogue. Conversely, major implementation challenges concern inadequate IT infrastructure, resistance to change, and inability to recruit a suitable management team. The research also found that creating a management team, recruiting qualified moderators, controlling the discussion, responding to citizens, and defining the interaction characteristics (objectives, target citizens, participation policies and rules, etc.) are all critical for achieving a meaningful dialogue. The developed model has added to the knowledge of how to encourage technology innovations in governmental organizations, in particular through online dialogue that motivates citizens and other stakeholders to engage in meaningful discussions. For non-Omani governmental organizations having similar operational characteristics, the developed model offers lessons for policymakers and others who wish to enhance citizens' interactions; or who wish to improve the reputation of the organization; or bring about citizen-acceptable policies and decisions. Future work should be aimed at testing the developed social networking adoption model in other industries, sectors and national settings

Leadership in establishing the Gauteng City-Region : the case of the City of Tshwane Metropolitan Municipality

City-regions have increased in many developed countries as the primary political and administrative units to drive development and growth at a sub-national level. The Gauteng Province has all the hallmarks of an ideal city-region given its dominant role in the South African economy. The study examined the efforts of the City of Tshwane in facilitating the realisation of a Gauteng City-Region (GCR) by responding to the primary research question: “Leadership in establishing the Gauteng City-Region: the Case of the City of Tshwane Metropolitan Municipality”. In the quest to respond to the primary research question, a qualitative research study was adopted and the case study method was utilised. Four case studies were selected on the following basis: replicability, innovation, and potential impact in realising the GCR. The lessons which emanated from the case studies were utilised to propose interventions necessary to realise the GCR. The study revealed that misaligned planning cycles; lack of enabling legislation, and a poor record of implementation track record were selected impediments to the GCR. The study formulates policy and provides recommendations on public leadership aimed to facilitate the realisation of the GCR. It is comprehensively concluded that the City of Tshwane has contributed meaningfully towards advancing the prospect of the GCR.Thesis (PhD)--University of Pretoria, 2018.School of Public Management and Administration (SPMA)PhDUnrestricte

The challenges of rural connectivity: eight case studies of Thusong Service Centres in Mopani District

Thesis (M.M. (ICT Policy and Regulation))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Graduate School of Public and Development Management, 2014.The research aimed to investigate the supply and demand side factors that enables or hinders the effectiveness of rural connectivity provided through public access points such as the Thusong Service Centres (TSCs). The lack of broadband and terrestrial infrastructure is often cited as the main reason why rural people are not able to participate in the information society. The status of the Mopani District rural connectivity indicates that the digital divide is not always due to the lack of infrastructure, but due to the etic approach towards the deployment of connectivity and the failure to locate rural connectivity within the broader community development goals. The failure to understand the user requirements contributes to the misconception that Very Small Apparatus Terminals (VSAT) satellite technology is an inadequate solution which must be replaced by fixed broadband. On the other hand, the failure of the Department of Public Service and Administration (DPSA) blueprint indicates the poor level of e-government readiness within the public service sector. The status of the Mopani TSCs also shows that there is a lack of accountability, cooperation and collaboration across the three spheres of government and that there is a misuse of public funds in cases where connectivity resources are duplicated and not optimally used. The separation of the public service connectivity from the public connectivity creates the digital inequality in the targeted communities. The separation has resulted in connectivity being available to some and not to all, because accessibility is based on personal relationships. In other cases there is constructed denied access due to local politics. 16 years later since the establishment of the Universal Service and Access Agency of South Africa (USAASA), the South African Community Informatics (CI) sector is struggling to achieve outputs that produce the desired impact in the targeted communities