Profiling Skype video calls: Rate control and video quality

Video telephony has recently gained its momentum and is widely adopted by end-consumers. But there have been very few studies on the network impacts of video calls and the user Quality-of-Experience (QoE) under different network conditions. In this paper, we study the rate control and video quality of Skype video calls. We first measure the behaviors of Skype video calls on a controlled network testbed. By varying packet loss rate, propagation delay and bandwidth, we observe how Skype adjusts its rates, FEC redundancy and video quality. We find that Skype is robust against mild packet losses and propagation delays, and can efficiently utilize the available network bandwidth. We also find that Skype employs an overly aggressive FEC protection strategy. Based on the measurement results, we develop rate control model, FEC model, and video quality model for Skype. Extrapolating from the models, we conduct numerical analysis to study the network impacts of Skype. We demonstrate that user back-offs upon quality degradation serve as an effective user-level rate control scheme. We also show that Skype video calls are indeed TCP-friendly and respond to congestion quickly when the network is overloaded.Engineering, Electrical & ElectronicTelecommunicationsEICPCI-S(ISTP)

CASPR: Judiciously Using the Cloud for Wide-Area Packet Recovery

We revisit a classic networking problem -- how to recover from lost packets in the best-effort Internet. We propose CASPR, a system that judiciously leverages the cloud to recover from lost or delayed packets. CASPR supplements and protects best-effort connections by sending a small number of coded packets along the highly reliable but expensive cloud paths. When receivers detect packet loss, they recover packets with the help of the nearby data center, not the sender, thus providing quick and reliable packet recovery for latency-sensitive applications. Using a prototype implementation and its deployment on the public cloud and the PlanetLab testbed, we quantify the benefits of CASPR in providing fast, cost effective packet recovery. Using controlled experiments, we also explore how these benefits translate into improvements up and down the network stack

Trustworthy Experimentation Under Telemetry Loss

Failure to accurately measure the outcomes of an experiment can lead to bias and incorrect conclusions. Online controlled experiments (aka AB tests) are increasingly being used to make decisions to improve websites as well as mobile and desktop applications. We argue that loss of telemetry data (during upload or post-processing) can skew the results of experiments, leading to loss of statistical power and inaccurate or erroneous conclusions. By systematically investigating the causes of telemetry loss, we argue that it is not practical to entirely eliminate it. Consequently, experimentation systems need to be robust to its effects. Furthermore, we note that it is nontrivial to measure the absolute level of telemetry loss in an experimentation system. In this paper, we take a top-down approach towards solving this problem. We motivate the impact of loss qualitatively using experiments in real applications deployed at scale, and formalize the problem by presenting a theoretical breakdown of the bias introduced by loss. Based on this foundation, we present a general framework for quantitatively evaluating the impact of telemetry loss, and present two solutions to measure the absolute levels of loss. This framework is used by well-known applications at Microsoft, with millions of users and billions of sessions. These general principles can be adopted by any application to improve the overall trustworthiness of experimentation and data-driven decision making.Comment: Proceedings of the 27th ACM International Conference on Information and Knowledge Management, October 201

vSkyConf: Cloud-assisted Multi-party Mobile Video Conferencing

As an important application in the busy world today, mobile video conferencing facilitates virtual face-to-face communication with friends, families and colleagues, via their mobile devices on the move. However, how to provision high-quality, multi-party video conferencing experiences over mobile devices is still an open challenge. The fundamental reason behind is the lack of computation and communication capacities on the mobile devices, to scale to large conferencing sessions. In this paper, we present vSkyConf, a cloud-assisted mobile video conferencing system to fundamentally improve the quality and scale of multi-party mobile video conferencing. By novelly employing a surrogate virtual machine in the cloud for each mobile user, we allow fully scalable communication among the conference participants via their surrogates, rather than directly. The surrogates exchange conferencing streams among each other, transcode the streams to the most appropriate bit rates, and buffer the streams for the most efficient delivery to the mobile recipients. A fully decentralized, optimal algorithm is designed to decide the best paths of streams and the most suitable surrogates for video transcoding along the paths, such that the limited bandwidth is fully utilized to deliver streams of the highest possible quality to the mobile recipients. We also carefully tailor a buffering mechanism on each surrogate to cooperate with optimal stream distribution. We have implemented vSkyConf based on Amazon EC2 and verified the excellent performance of our design, as compared to the widely adopted unicast solutions.Comment: 10 page

The diffusion of IP telephony and vendors' commercialisation strategies

This is a post-peer-review, pre-copyedit version of an article published in the Journal of Information Technology. The definitive publisher-authenticated version is available at the link below.The Internet telephony (IP telephony) has been presented as a technology that can replace existing fixed-line services and disrupt the telecommunications industry by offering new low-priced services. This study investigates the diffusion of IP telephony in Denmark by focusing on vendors’ commercialisation strategies. The theory of disruptive innovation is introduced to investigate vendors’ perceptions about IP telephony and explore their strategies that affect the diffusion process in the residential market. The analysis is based on interview data collected from the key market players. The study's findings suggest that IP telephony is treated as a sustaining innovation that goes beyond the typical voice transmission and enables provision of advanced services such as video telephony

Value Creation in a QoE Environment

User behavior of multimedia services currently undergoes strong changes. This is reflected in several recent trends, e.g. the increase of rich media content consumption, preferences for more individual and personalized services and the higher sensitivity of end users for quality issues. These changes will eventually lead to strong changes in network traffic characteristics: rising congestion in peak times and less availability of bandwidth for the individual user. As a result, the quality as perceived by the end-user will decrease if network operators and service providers do not anticipate the required changes for the network. Measurable network requirements such as available video and speech quality, security and reliability are addressed by technologies that are commonly summed up in the Quality of Service (QoS) concept. However, the end-users' perception of quality is only reflected in the wider concept of Quality of Experience (QoE). This takes the measurable network requirements into account as well as customer needs, wants and preferences. For the implementation of QoE technologies several network components need to be added or changed resulting in high capital expenditures. Yet, it is not clear if these costs can be compensated with efficiency increases. Thus, new revenue streams for the network operator are necessary to incentivize investments in QoE technologies. In this paper we address four new value creation models that can serve as basis for more elaborated business models for network operators and other actors. We show how interest in QoE of the user, the content provider, the service provider and the advertiser induces new revenue streams. These models are embedded in five possible future QoE scenarios that reveal regulation, end user quality sensibility and end-to-end support as major issues for the future. --Business Models,Quality of Experience (QoE),Quality of Service (QoS),Value Creation