Autonomous Agents for Business Process Management

Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespread, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that responsibility for enacting various components of the business process is delegated to a number of autonomous problem solving agents. To enact their role, these agents typically interact and negotiate with other agents in order to coordinate their actions and to buy in the services they require. This approach leads to a system that is significantly more agile and robust than its traditional counterparts. To help demonstrate these benefits, a companion paper describes the application of our system to a real-world problem faced by British Telecom

Agent-Based Participatory Simulations: Merging Multi-Agent Systems and Role-Playing Games

In 2001, Olivier Barreteau proposed to jointly use multi-agent systems and role-playing games for purposes of research, training and negotiation support in the field of renewable resource management. This joint use was later labeled the "MAS/RPG methodology" and this approach is one of the foundation stones of the ComMod movement. In this article, we present an alternative method called "agent-based participatory simulations". These simulations are multi-agent systems where human participants control some of the agents. The experiments we conducted prove that it is possible to successfully merge multi-agent systems and role-playing games. We argue that agent-based participatory simulations are also a significant improvement over the MAS/RPG approach, opening new perspectives and solving some of the problems generated by the joint use of role-playing games and multi-agent systems. The advantages are at least threefold. Because all interactions are computer mediated, they can be recorded and this record can be processed and used to improve the understanding of participants and organizers alike. Because of the merge, agent-based participatory simulations decrease the distance between the agent-based model and the behavior of participants. Agent-based participatory simulations allow for computer-based improvements such as the introduction of eliciting assistant agents with learning capabilities.Agent-Based Participatory Simulations, Multi-Agent Systems, Role-Playing Games, Validation, Negotiation Support Tool

Multi Site Coordination using a Multi-Agent System

A new approach of coordination of decisions in a multi site system is proposed. It is based this approach on a multi-agent concept and on the principle of distributed network of enterprises. For this purpose, each enterprise is defined as autonomous and performs simultaneously at the local and global levels. The basic component of our approach is a so-called Virtual Enterprise Node (VEN), where the enterprise network is represented as a set of tiers (like in a product breakdown structure). Within the network, each partner constitutes a VEN, which is in contact with several customers and suppliers. Exchanges between the VENs ensure the autonomy of decision, and guarantiee the consistency of information and material flows. Only two complementary VEN agents are necessary: one for external interactions, the Negotiator Agent (NA) and one for the planning of internal decisions, the Planner Agent (PA). If supply problems occur in the network, two other agents are defined: the Tier Negotiator Agent (TNA) working at the tier level only and the Supply Chain Mediator Agent (SCMA) working at the level of the enterprise network. These two agents are only active when the perturbation occurs. Otherwise, the VENs process the flow of information alone. With this new approach, managing enterprise network becomes much more transparent and looks like managing a simple enterprise in the network. The use of a Multi-Agent System (MAS) allows physical distribution of the decisional system, and procures a heterarchical organization structure with a decentralized control that guaranties the autonomy of each entity and the flexibility of the network

Multi agent system for negotiation in supply chain management

Supply chain management (SCM) is an emerging field that has commanded attention and support from the industrial community. Supply chain (SC) is defined as the chain linking each entity of the manufacturing and supply process from raw materials through to the end user. In order to increase supply chain effectiveness, minimize total cost, and reduce the bullwhip effect, integration and coordination of different systems and processes in the supply chain are required using information technology and effective communication and negotiation mechanism. To solve this problem, Agent technology provides the distributed environment a great promise of effective communication. The agent technology facilitates the integration of the entire supply chain as a networked system of independent echelon. In this article, a multi agent system has been developed to simulate a multi echelon supply chain. Each entity is modeled as one agent and their coordination lead to control inventories and minimize the total cost of SC by sharing information and forecasting knowledge and using negotiation mechanism. The result showed a reasonable reduction in total cost and bullwhip effect