Socio-Economic Mechanisms to Coordinate the Internet of Services: The Simulation Environment SimIS

Visions of 21st century information systems show highly specialized digital services and resources, which interact continuously and with a global reach. Especially with the emergence of technologies, such as the semantic web or software agents, intelligent services within these settings can be implemented, automatically communicating and negotiating over the Internet about digital resources without human intervention. Such environments will eventually realize the vision of an open and global Internet of Services (IoS). In this paper we present an agent-based simulation model and toolkit for the IoS: 'SimIS - Simulating an Internet of Services'. Employing SimIS, distributed management mechanisms and protocols can be investigated in a simulated IoS environment before their actual deployment.Multi-Agent Simulation, Internet, Simulation Tools

Cooperative-Competitive Healthcare Service Negotiation

Service negotiation is a complex activity, especially in complex domains such as healthcare. The provision of healthcare services typically involves the coordination of several professionals with different skills and locations. There is usually negotiation between health- care service providers as different services have specific constraints, variables, and features (scheduling, waiting lists, availability of resources, etc.), which may conflict with each other. While automating the negotiation processes by using software can improve the e±ciency and quality of healthcare services, most of the existing negotiation automations are positional bargaining in nature, and are not suitable for complex scenarios in healthcare services. This paper proposes a cooperative-competitive negotiation model that enables negotiating parties to share their knowledge and work toward optimal solutions. In this model, patients and healthcare providers work together to develop a patient-centered treatment plan. We further automate the new negotiation model with software agents

A Conceptual Model for Negotiating in Service-Oriented Environments

Web services have been developed in recent years as a fundamental technique for the new generation of B2B or EAI applications. For their getting more available that imposes a new vision of service-oriented computing, the software industry has shifted its attention on software from developing a product as required to delivering a service on demand. In order to gain the many benefits from such a service-oriented model of software, several critical issues need to be addressed in a service-oriented environment such as differentiation of services with multiple attributes, dynamic selection and provision of services in a supply chain style, and commitment of services with prescribed rules. From the perspective of management, these issues are concerned within a process of negotiating desired services in a service-oriented environment. In this paper, we propose an object-oriented model that specifies such a negotiation process with explicit constructs addressing these critical issues. The model contains an architecture diagram that describes required components and their interactions for fulfilling the negotiation process, as well as a class/sequence diagram that specifies in detail what class objects these components have in order to collaboratively support all required behaviors occurred within the negotiation process

A Reference Architecture for Automated Negotiations of Service Agreements in Open and Dynamic Environments

The provision of services is often regulated by means of agreements that must be negotiated beforehand. Automating such ne gotiations is appealing insofar it overcomes one of the most often cited shortcomings of human negotiation: slowness. In this article, we report on a reference architecture that helps guide the development of automated negotiation systems; we also delve into the requirements that must au tomated negotiation systems must address to deal with negotiations of service agreements in open environments. Finally, we analyse how well suited current software frameworks to develop automated negotiation systems are for negotiating service agreements in open environments. This approach is novel in the sense that, to the best of our knowledge, no previous article compares extensively automated negotiation frame works in the context of negotiating service agreements in open environ ments nor provides a reference architecture specifically designed for this scenario.Comisión Interministerial de Ciencia y Tecnología (CICYT) TIN2006-00472Junta de Andalucía P07-TIC-2533 (Isabel

Efficient Methods for Automated Multi-Issue Negotiation: Negotiating over a Two-Part Tariff

In this article, we consider the novel approach of a seller and customer negotiating bilaterally about a two-part tariff, using autonomous software agents. An advantage of this approach is that win-win opportunities can be generated while keeping the problem of preference elicitation as simple as possible. We develop bargaining strategies that software agents can use to conduct the actual bilateral negotiation on behalf of their owners. We present a decomposition of bargaining strategies into concession strategies and Pareto-efficient-search methods: Concession and Pareto-search strategies focus on the conceding and win-win aspect of bargaining, respectively. An important technical contribution of this article lies in the development of two Pareto-search methods. Computer experiments show, for various concession strategies, that the respective use of these two Pareto-search methods by the two negotiators results in very efficient bargaining outcomes while negotiators concede the amount specified by their concession strategy

UK digital library licences and authentication systems : national versus local approaches

To examine the system of electronic library service licences and authentication in the UK, and highlight its hybrid local - national approach

Automated Negotiation for Provisioning Virtual Private Networks Using FIPA-Compliant Agents

This paper describes the design and implementation of negotiating agents for the task of provisioning virtual private networks. The agents and their interactions comply with the FIPA specification and they are implemented using the FIPA-OS agent framework. Particular attention is focused on the design and implementation of the negotiation algorithms

Negotiating the 'trading zone'. Creating a shared information infrastructure in the Dutch public safety sector

Our main concern in this article is whether nation-wide information technology (IT) infrastructures or systems in emergency response and disaster management are the solution to the communication problems the safety sector suffers from. It has been argued that implementing nation-wide IT systems will help to create shared cognition and situational awareness among relief workers. We put this claim to the test by presenting a case study on the introduction of ‘netcentric work’, an IT system-based platform aiming at the creation of situational awareness for professionals in the safety sector in the Netherlands. The outcome of our research is that the negotiation with relevant stakeholders by the Dutch government has lead to the emergence of several fragmented IT systems. It becomes clear that a top-down implementation strategy for a single nation-wide information system will fail because of the fragmentation of the Dutch safety sector it is supposed to be a solution to. As the US safety sector is at least as fragmented as its Dutch counterpart, this may serve as a caveat for the introduction of similar IT systems in the US

Software Agents

being used, and touted, for applications as diverse as personalised information management, electronic commerce, interface design, computer games, and management of complex commercial and industrial processes. Despite this proliferation, there is, as yet, no commonly agreed upon definition of exactly what an agent is — Smith et al. (1994) define it as “a persistent software entity dedicated to a specific purpose”; Selker (1994) takes agents to be “computer programs that simulate a human relationship by doing something that another person could do for you”; and Janca (1995) defines an agent as “a software entity to which tasks can be delegated”. To capture this variety, a relatively loose notion of an agent as a self-contained program capable of controlling its own decision making and acting, based on its perception of its environment, in pursuit of one or more objectives will be used here. Within the extant applications, three distinct classes of agent can be identified. At the simplest level, there are “gopher ” agents, which execute straightforward tasks based on pre-specified rules and assumptions (eg inform me when the share price deviates by 10 % from its mean position or tell me when I need to reorder stock items). The next level of sophistication involves “service performing” agents, which execute a well defined task at the request of a user (eg find me the cheapest flight to Paris or arrange a meeting with the managing director some day next week). Finally, there are “predictive ” agents, which volunteer information or services to a user, without being explicitly asked, whenever it is deemed appropriate (eg an agent may monitor newsgroups on the INTERNET and return discussions that it believes to be of interest to the user or a holiday agent may inform its user that a travel firm is offering large discounts on holidays to South Africa knowing that the user is interested in safaris). Common to all these classes are the following key hallmarks of agenthoo