35 research outputs found

    The Proceedings of the 23rd Annual International Conference on Digital Government Research (DGO2022) Intelligent Technologies, Governments and Citizens June 15-17, 2022

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    The 23rd Annual International Conference on Digital Government Research theme is “Intelligent Technologies, Governments and Citizens”. Data and computational algorithms make systems smarter, but should result in smarter government and citizens. Intelligence and smartness affect all kinds of public values - such as fairness, inclusion, equity, transparency, privacy, security, trust, etc., and is not well-understood. These technologies provide immense opportunities and should be used in the light of public values. Society and technology co-evolve and we are looking for new ways to balance between them. Specifically, the conference aims to advance research and practice in this field. The keynotes, presentations, posters and workshops show that the conference theme is very well-chosen and more actual than ever. The challenges posed by new technology have underscored the need to grasp the potential. Digital government brings into focus the realization of public values to improve our society at all levels of government. The conference again shows the importance of the digital government society, which brings together scholars in this field. Dg.o 2022 is fully online and enables to connect to scholars and practitioners around the globe and facilitate global conversations and exchanges via the use of digital technologies. This conference is primarily a live conference for full engagement, keynotes, presentations of research papers, workshops, panels and posters and provides engaging exchange throughout the entire duration of the conference

    Essential Speech and Language Technology for Dutch: Results by the STEVIN-programme

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    Computational Linguistics; Germanic Languages; Artificial Intelligence (incl. Robotics); Computing Methodologie

    The Effect Of Acoustic Variability On Automatic Speaker Recognition Systems

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    This thesis examines the influence of acoustic variability on automatic speaker recognition systems (ASRs) with three aims. i. To measure ASR performance under 5 commonly encountered acoustic conditions; ii. To contribute towards ASR system development with the provision of new research data; iii. To assess ASR suitability for forensic speaker comparison (FSC) application and investigative/pre-forensic use. The thesis begins with a literature review and explanation of relevant technical terms. Five categories of research experiments then examine ASR performance, reflective of conditions influencing speech quantity (inhibitors) and speech quality (contaminants), acknowledging quality often influences quantity. Experiments pertain to: net speech duration, signal to noise ratio (SNR), reverberation, frequency bandwidth and transcoding (codecs). The ASR system is placed under scrutiny with examination of settings and optimum conditions (e.g. matched/unmatched test audio and speaker models). Output is examined in relation to baseline performance and metrics assist in informing if ASRs should be applied to suboptimal audio recordings. Results indicate that modern ASRs are relatively resilient to low and moderate levels of the acoustic contaminants and inhibitors examined, whilst remaining sensitive to higher levels. The thesis provides discussion on issues such as the complexity and fragility of the speech signal path, speaker variability, difficulty in measuring conditions and mitigation (thresholds and settings). The application of ASRs to casework is discussed with recommendations, acknowledging the different modes of operation (e.g. investigative usage) and current UK limitations regarding presenting ASR output as evidence in criminal trials. In summary, and in the context of acoustic variability, the thesis recommends that ASRs could be applied to pre-forensic cases, accepting extraneous issues endure which require governance such as validation of method (ASR standardisation) and population data selection. However, ASRs remain unsuitable for broad forensic application with many acoustic conditions causing irrecoverable speech data loss contributing to high error rates

    Speaker Recognition in Unconstrained Environments

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    Speaker recognition is applied in smart home devices, interactive voice response systems, call centers, online banking and payment solutions as well as in forensic scenarios. This dissertation is concerned with speaker recognition systems in unconstrained environments. Before this dissertation, research on making better decisions in unconstrained environments was insufficient. Aside from decision making, unconstrained environments imply two other subjects: security and privacy. Within the scope of this dissertation, these research subjects are regarded as both security against short-term replay attacks and privacy preservation within state-of-the-art biometric voice comparators in the light of a potential leak of biometric data. The aforementioned research subjects are united in this dissertation to sustain good decision making processes facing uncertainty from varying signal quality and to strengthen security as well as preserve privacy. Conventionally, biometric comparators are trained to classify between mated and non-mated reference,--,probe pairs under idealistic conditions but are expected to operate well in the real world. However, the more the voice signal quality degrades, the more erroneous decisions are made. The severity of their impact depends on the requirements of a biometric application. In this dissertation, quality estimates are proposed and employed for the purpose of making better decisions on average in a formalized way (quantitative method), while the specifications of decision requirements of a biometric application remain unknown. By using the Bayesian decision framework, the specification of application-depending decision requirements is formalized, outlining operating points: the decision thresholds. The assessed quality conditions combine ambient and biometric noise, both of which occurring in commercial as well as in forensic application scenarios. Dual-use (civil and governmental) technology is investigated. As it seems unfeasible to train systems for every possible signal degradation, a low amount of quality conditions is used. After examining the impact of degrading signal quality on biometric feature extraction, the extraction is assumed ideal in order to conduct a fair benchmark. This dissertation proposes and investigates methods for propagating information about quality to decision making. By employing quality estimates, a biometric system's output (comparison scores) is normalized in order to ensure that each score encodes the least-favorable decision trade-off in its value. Application development is segregated from requirement specification. Furthermore, class discrimination and score calibration performance is improved over all decision requirements for real world applications. In contrast to the ISOIEC 19795-1:2006 standard on biometric performance (error rates), this dissertation is based on biometric inference for probabilistic decision making (subject to prior probabilities and cost terms). This dissertation elaborates on the paradigm shift from requirements by error rates to requirements by beliefs in priors and costs. Binary decision error trade-off plots are proposed, interrelating error rates with prior and cost beliefs, i.e., formalized decision requirements. Verbal tags are introduced to summarize categories of least-favorable decisions: the plot's canvas follows from Bayesian decision theory. Empirical error rates are plotted, encoding categories of decision trade-offs by line styles. Performance is visualized in the latent decision subspace for evaluating empirical performance regarding changes in prior and cost based decision requirements. Security against short-term audio replay attacks (a collage of sound units such as phonemes and syllables) is strengthened. The unit-selection attack is posed by the ASVspoof 2015 challenge (English speech data), representing the most difficult to detect voice presentation attack of this challenge. In this dissertation, unit-selection attacks are created for German speech data, where support vector machine and Gaussian mixture model classifiers are trained to detect collage edges in speech representations based on wavelet and Fourier analyses. Competitive results are reached compared to the challenged submissions. Homomorphic encryption is proposed to preserve the privacy of biometric information in the case of database leakage. In this dissertation, log-likelihood ratio scores, representing biometric evidence objectively, are computed in the latent biometric subspace. Conventional comparators rely on the feature extraction to ideally represent biometric information, latent subspace comparators are trained to find ideal representations of the biometric information in voice reference and probe samples to be compared. Two protocols are proposed for the the two-covariance comparison model, a special case of probabilistic linear discriminant analysis. Log-likelihood ratio scores are computed in the encrypted domain based on encrypted representations of the biometric reference and probe. As a consequence, the biometric information conveyed in voice samples is, in contrast to many existing protection schemes, stored protected and without information loss. The first protocol preserves privacy of end-users, requiring one public/private key pair per biometric application. The latter protocol preserves privacy of end-users and comparator vendors with two key pairs. Comparators estimate the biometric evidence in the latent subspace, such that the subspace model requires data protection as well. In both protocols, log-likelihood ratio based decision making meets the requirements of the ISOIEC 24745:2011 biometric information protection standard in terms of unlinkability, irreversibility, and renewability properties of the protected voice data

    Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

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    Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia
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