A qualitative study of stakeholders' perspectives on the social network service environment

Over two billion people are using the Internet at present, assisted by the mediating activities of software agents which deal with the diversity and complexity of information. There are, however, ethical issues due to the monitoring-and-surveillance, data mining and autonomous nature of software agents. Considering the context, this study aims to comprehend stakeholders' perspectives on the social network service environment in order to identify the main considerations for the design of software agents in social network services in the near future. Twenty-one stakeholders, belonging to three key stakeholder groups, were recruited using a purposive sampling strategy for unstandardised semi-structured e-mail interviews. The interview data were analysed using a qualitative content analysis method. It was possible to identify three main considerations for the design of software agents in social network services, which were classified into the following categories: comprehensive understanding of users' perception of privacy, user type recognition algorithms for software agent development and existing software agents enhancement

Ethical aspects of multi-stakeholder recommendation systems

This article analyses the ethical aspects of multistakeholder recommendation systems (RSs). Following the most common approach in the literature, we assume a consequentialist framework to introduce the main concepts of multistakeholder recommendation. We then consider three research questions: who are the stakeholders in a RS? How are their interests taken into account when formulating a recommendation? And, what is the scientific paradigm underlying RSs? Our main finding is that multistakeholder RSs (MRSs) are designed and theorised, methodologically, according to neoclassical welfare economics. We consider and reply to some methodological objections to MRSs on this basis, concluding that the multistakeholder approach offers the resources to understand the normative social dimension of RS

Recommender systems fairness evaluation via generalized cross entropy

Fairness in recommender systems has been considered with respect to sensitive attributes of users (e.g., gender, race) or items (e.g., revenue in a multistakeholder setting). Regardless, the concept has been commonly interpreted as some form of equality – i.e., the degree to which the system is meeting the information needs of all its users in an equal sense. In this paper, we argue that fairness in recommender systems does not necessarily imply equality, but instead it should consider a distribution of resources based on merits and needs.We present a probabilistic framework based ongeneralized cross entropy to evaluate fairness of recommender systems under this perspective, wherewe showthat the proposed framework is flexible and explanatory by allowing to incorporate domain knowledge (through an ideal fair distribution) that can help to understand which item or user aspects a recommendation algorithm is over- or under-representing. Results on two real-world datasets show the merits of the proposed evaluation framework both in terms of user and item fairnessThis work was supported in part by the Center for Intelligent Information Retrieval and in part by project TIN2016-80630-P (MINECO