36,706 research outputs found
Semantic Sentiment Analysis of Twitter Data
Internet and the proliferation of smart mobile devices have changed the way
information is created, shared, and spreads, e.g., microblogs such as Twitter,
weblogs such as LiveJournal, social networks such as Facebook, and instant
messengers such as Skype and WhatsApp are now commonly used to share thoughts
and opinions about anything in the surrounding world. This has resulted in the
proliferation of social media content, thus creating new opportunities to study
public opinion at a scale that was never possible before. Naturally, this
abundance of data has quickly attracted business and research interest from
various fields including marketing, political science, and social studies,
among many others, which are interested in questions like these: Do people like
the new Apple Watch? Do Americans support ObamaCare? How do Scottish feel about
the Brexit? Answering these questions requires studying the sentiment of
opinions people express in social media, which has given rise to the fast
growth of the field of sentiment analysis in social media, with Twitter being
especially popular for research due to its scale, representativeness, variety
of topics discussed, as well as ease of public access to its messages. Here we
present an overview of work on sentiment analysis on Twitter.Comment: Microblog sentiment analysis; Twitter opinion mining; In the
Encyclopedia on Social Network Analysis and Mining (ESNAM), Second edition.
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SemEval-2016 task 5 : aspect based sentiment analysis
International audienceThis paper describes the SemEval 2016 shared task on Aspect Based Sentiment Analysis (ABSA), a continuation of the respective tasks of 2014 and 2015. In its third year, the task provided 19 training and 20 testing datasets for 8 languages and 7 domains, as well as a common evaluation procedure. From these datasets, 25 were for sentence-level and 14 for text-level ABSA; the latter was introduced for the first time as a subtask in SemEval. The task attracted 245 submissions from 29 teams
Information extraction from multimedia web documents: an open-source platform and testbed
The LivingKnowledge project aimed to enhance the current state of the art in search, retrieval and knowledge management on the web by advancing the use of sentiment and opinion analysis within multimedia applications. To achieve this aim, a diverse set of novel and complementary analysis techniques have been integrated into a single, but extensible software platform on which such applications can be built. The platform combines state-of-the-art techniques for extracting facts, opinions and sentiment from multimedia documents, and unlike earlier platforms, it exploits both visual and textual techniques to support multimedia information retrieval. Foreseeing the usefulness of this software in the wider community, the platform has been made generally available as an open-source project. This paper describes the platform design, gives an overview of the analysis algorithms integrated into the system and describes two applications that utilise the system for multimedia information retrieval
A study on text-score disagreement in online reviews
In this paper, we focus on online reviews and employ artificial intelligence
tools, taken from the cognitive computing field, to help understanding the
relationships between the textual part of the review and the assigned numerical
score. We move from the intuitions that 1) a set of textual reviews expressing
different sentiments may feature the same score (and vice-versa); and 2)
detecting and analyzing the mismatches between the review content and the
actual score may benefit both service providers and consumers, by highlighting
specific factors of satisfaction (and dissatisfaction) in texts.
To prove the intuitions, we adopt sentiment analysis techniques and we
concentrate on hotel reviews, to find polarity mismatches therein. In
particular, we first train a text classifier with a set of annotated hotel
reviews, taken from the Booking website. Then, we analyze a large dataset, with
around 160k hotel reviews collected from Tripadvisor, with the aim of detecting
a polarity mismatch, indicating if the textual content of the review is in
line, or not, with the associated score.
Using well established artificial intelligence techniques and analyzing in
depth the reviews featuring a mismatch between the text polarity and the score,
we find that -on a scale of five stars- those reviews ranked with middle scores
include a mixture of positive and negative aspects.
The approach proposed here, beside acting as a polarity detector, provides an
effective selection of reviews -on an initial very large dataset- that may
allow both consumers and providers to focus directly on the review subset
featuring a text/score disagreement, which conveniently convey to the user a
summary of positive and negative features of the review target.Comment: This is the accepted version of the paper. The final version will be
published in the Journal of Cognitive Computation, available at Springer via
http://dx.doi.org/10.1007/s12559-017-9496-
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