Transfer Scenarios: Grounding Innovation with Marginal Practices

Transfer scenarios is a method developed to support the design of innovative interactive technology. Such a method should help the designer to come up with inventive ideas, and at the same time provide grounding in real human needs. In transfer scenarios, we use marginal practices to encourage a changed mindset throughout the design process. A marginal practice consists of individuals who share an activity that they find meaningful. We regard these individuals not as end-users, but as valuable input in the design process. We applied this method when designing novel applications for autonomous embodied agents, e.g. robots. Owners of unusual pets, such as snakes and spiders, were interviewed - not with the intention to design robot pets, but to determine underlying needs and interests of their practice. The results were then used to design a set of applications for more general users, including a dynamic living-room wall and a set of communicating hobby robots

Engineering the social: The role of shared artifacts

Abstract This paper presents a multidisciplinary approach to engineering socio-technical design. The paper addresses technological design for social interactions that are non-instrumental, and thereby sometimes contradictory or surprising and difficult to model. Through cooperative analysis of cultural probe data and development of agent-oriented software engineering (AOSE) models, ethnographers and software engineers participate in conversations around shared artifacts, which facilitate the transition from data collected in a social environment to a socially oriented requirements analysis for informing socio-technical design. To demonstrate how this transition was made, we present a case study of the process of designing technology to support familial relationships, such as playing, gifting, showing, telling and creating memories. The case study is based on data collected in a cultural probes study that explores the diverse, complex and unpredictable design environment of the home. A multidisciplinary team worked together through a process of conversations around shared artifacts to cooperatively analyze collected data and develop models. These conversations provided the opportunity to view the data from the perspective of alternative disciplines that resulted in the emergence of novel understandings and innovative practice. The artifacts in the process included returned probe items, scrapbooks, videos of interviews, photographs, family biographies and the AOSE requirements models. When shared between the two communities of practice, some of these artifacts played important roles in mediating discussions of mutual influence between ethnographers and software engineers. The shared artifacts acted as both triggers for conversations and information vessels-providing a variety of interpretable objects enabling both sides to articulate their understandings in different ways and to collaboratively negotiate understandings of the collected data. Analyzing the interdisciplinary exchange provided insight into the identification of bridging elements that allowed 'the social' to permeate the processes of analysis, requirements elicitation and design.

Information and Design: Book Symposium on Luciano Floridi’s The Logic of Information

Purpose – To review and discuss Luciano Floridi’s 2019 book The Logic of Information: A Theory of Philosophy as Conceptual Design, the latest instalment in his philosophy of information (PI) tetralogy, particularly with respect to its implications for library and information studies (LIS). Design/methodology/approach – Nine scholars with research interests in philosophy and LIS read and responded to the book, raising critical and heuristic questions in the spirit of scholarly dialogue. Floridi responded to these questions. Findings – Floridi’s PI, including this latest publication, is of interest to LIS scholars, and much insight can be gained by exploring this connection. It seems also that LIS has the potential to contribute to PI’s further development in some respects. Research implications – Floridi’s PI work is technical philosophy for which many LIS scholars do not have the training or patience to engage with, yet doing so is rewarding. This suggests a role for translational work between philosophy and LIS. Originality/value – The book symposium format, not yet seen in LIS, provides forum for sustained, multifaceted and generative dialogue around ideas

Factors Influencing the Decisions and Actions of Pilots and Air Traffic Controllers in Three Plausible NextGen Environments

In the current air traffic management (ATM) system, pilots and air traffic controllers have well-established roles and responsibilities: pilots fly aircraft and are concerned with energy management, fuel efficiency, and passenger comfort; controllers separate aircraft and are concerned with safety and management of traffic flows. Despite having different goals and obligations, both groups must be able to effectively communicate and interact with each other for the ATM system to work. This interaction will become even more challenging as traffic volume increases dramatically in the near future. To accommodate this increase, by 2025 the national air transportation system in the U.S. will go through a transformation that will modernize the ATM system and make it safer, more effective, and more efficient. This new system, NextGen, will change how pilots and controllers perform their tasks by incorporating advanced technologies and employing new procedures. It will also distribute responsibility between pilots, controllers and automation over such tasks as maintaining aircraft separation. The present chapter describes three plausible concepts of operations that allocate different ATM responsibilities to these groups. We describe how each concept changes the role of each operator and the types of decisions and actions performed by them

Exploratory Research Methods for the Extremely Mobile: Supporting Community Interaction Amongst Backpackers

Mobile communities of backpackers represent a challenging population to study because of frequent and long-duration of movement, distributed group structure, and adventuresome activities. Five types of mobile group studies are presented here, which address challenges posed by this context to existing methods. Methods used include: contextual interviews, site surveys, participatory activities, field trips, team ethnography, contextual questionnaires, and electronic diary methods. The structure of each method is described, reflected upon and recommendations are made for its effective use. Many existing mobile and CSCW methods have difficulties when applied to mobile groups, and many are not designed for exploratory research dealing with product conceptualization or requirements analysis. We propose that improvising with a diverse set of available methods is appropriate for many mobile research situations. It may also be advantageous to use multiple methods which explore different aspects of target user groups' behaviour from a variety of perspectives. Furthermore, piloting studies to test methods with new user groups or situations, and using in-situ methods is advisable

Knowing Your Population: Privacy-Sensitive Mining of Massive Data

Location and mobility patterns of individuals are important to environmental planning, societal resilience, public health, and a host of commercial applications. Mining telecommunication traffic and transactions data for such purposes is controversial, in particular raising issues of privacy. However, our hypothesis is that privacy-sensitive uses are possible and often beneficial enough to warrant considerable research and development efforts. Our work contends that peoples behavior can yield patterns of both significant commercial, and research, value. For such purposes, methods and algorithms for mining telecommunication data to extract commonly used routes and locations, articulated through time-geographical constructs, are described in a case study within the area of transportation planning and analysis. From the outset, these were designed to balance the privacy of subscribers and the added value of mobility patterns derived from their mobile communication traffic and transactions data. Our work directly contrasts the current, commonly held notion that value can only be added to services by directly monitoring the behavior of individuals, such as in current attempts at location-based services. We position our work within relevant legal frameworks for privacy and data protection, and show that our methods comply with such requirements and also follow best-practice

Materials library collections as tools for interdisciplinary research

This paper examines how materials libraries are used as tools for interdisciplinary collaboration in 3 research projects that inhabit a disciplinary triangle between materials research, design and user needs: PhysFeel, which explores how materials collections can be used in psychological therapies; Light.Touch.Matters, a design-led project to develop new smart materials; and Hands of X, which uses materials collections to develop a bespoke prosthetics service. The paper analyses and contrasts these case studies to better understand the affordances and limitations of materials collections when used as research, translational and design tools. We conclude that in collaborations between materials researchers, designers and end users, tensions arise as a result of the primacy that each partner gives to creativity, the development of new knowledge and to solving societal problems. The use of a materials library addresses many of these issues but is not a panacea for all the problems associated with interdisciplinary working

Diverse perceptions of smart spaces

This is the era of smart technology and of ‘smart’ as a meme, so we have run three workshops to examine the ‘smart’ meme and the exploitation of smart environments. The literature relating to smart spaces focuses primarily on technologies and their capabilities. Our three workshops demonstrated that we require a stronger user focus if we are advantageously to exploit spaces ascribed as smart: we examined the concept of smartness from a variety of perspectives, in collaboration with a broad range of contributors. We have prepared this monograph mainly to report on the third workshop, held at Bournemouth University in April 2012, but do also consider the lessons learned from all three. We conclude with a roadmap for a fourth (and final) workshop, which is intended to emphasise the overarching importance of the humans using the spac

Transforming the academic library: creating an organizational culture that fosters staff success [article]

Culture plays a critical role in creating a work environment where employees are committed and contribute to the success of the organization. A research study assessed organizational culture in an academic library to identify current and preferred organizational cultures. Specific actions to implement culture change, achieve organizational transformation, and facilitate a positive, creative and rewarding working environment are proposed