Moving Usability Testing onto the Web

Abstract: In order to remotely obtain detailed usability data by tracking user behaviors within a given web site, a server-based usability testing environment has been created. Web pages are annotated in such a way that arbitrary user actions (such as "mouse over link" or "click back button") can be selected for logging. In addition, the system allows the experiment designer to interleave interactive questions into the usability evaluation, which for instance could be triggered by a particular sequence of actions. The system works in conjunction with clustering and visualization algorithms that can be applied to the resulting log file data. A first version of the system has been used successfully to carry out a web usability evaluation

Leading Change through User Experience: How End Users Are Changing the Library

Cline Library is centrally located on the Northern Arizona University (NAU) campus in Flagstaff, Arizona. The library has a staff of sixty-two, and an additional forty-six student staff. According to the Carnegie Classification of Institutions of Higher Education, NAU is classified as “R2: Doctoral Universities—Higher Research Activity.” Founded in 1899 with twenty-three students, NAU is now a public university with over 30,000 undergraduate and graduate students who learn on campus and online, across the state and beyond. NAU has built a reputation for research and scientific discovery, and over 1,000 undergraduates present at the annual Undergraduate Research Symposium. From the beginning, NAU placed students at the center, and students are the driving force behind what Cline Library does. Through a strategic planning process now underway, users and staff imagine the future for Cline Library as a people-focused experiential learning environment, which is dynamic, is proactive to user needs, and promotes both individual discovery and creative collaboration. The library’s newly crafted mission and vision state

Evaluating system utility and conceptual fit using CASSM

There is a wealth of user-centred evaluation methods (UEMs) to support the analyst in assessing interactive systems. Many of these support detailed aspects of use – for example: Is the feedback helpful? Are labels appropriate? Is the task structure optimal? Few UEMs encourage the analyst to step back and consider how well a system supports users’ conceptual understandings and system utility. In this paper, we present CASSM, a method which focuses on the quality of ‘fit’ between users and an interactive system. We describe the methodology of conducting a CASSM analysis and illustrate the approach with three contrasting worked examples (a robotic arm, a digital library system and a drawing tool) that demonstrate different depths of analysis. We show how CASSM can help identify re-design possibilities to improve system utility. CASSM complements established evaluation methods by focusing on conceptual structures rather than procedures. Prototype tool support for completing a CASSM analysis is provided by Cassata, an open source development

Pro-Resume: The Infographic Resume Builder

Scoring an interview is a challenge for any job seeker these days, thus having a unique and well-organized resume is crucial to grab a recruiter’s attention. Online resume builders such as ResumeNow and VisualizeMe have been created to help users build resumes; however, their templates are lacking in quantity, customizability, and in some instances, even legibility. Thus, our team set out to create an infographic online resume builder, a web application that allows its users to build, organize, and beautify their resumes to aid them in their job search. Our system allows for easy integration with their LinkedIn profiles so that their work history can be easily duplicated without typing everything out. There is also a large scope of infographic template options that users can choose from and, most importantly, users will have the ability to further customize their content and organization by using the system’s editing mode

The assessment of usability of electronic shopping: A heuristic evaluation

Today there are thousands of electronic shops accessible via the Web. Some provide user-friendly features whilst others seem not to consider usability factors at all. Yet, it is critical that the electronic shopping interface is user-friendly so as to help users to obtain their desired results. This study applied heuristic evaluation to examine the usability of current electronic shopping. In particular, it focused on four UK-based supermarkets offering electronic services: including ASDA, Iceland, Sainsbury, and Tesco. The evaluation consists of two stages: a free-flow inspection and a task-based inspection. The results indicate that the most significant and common usability problems have been found to lie within the areas of ‘User Control and Freedom’ and ‘Help and Documentation’. The findings of this study are applied to develop a set of usability guidelines to support the future design of effective interfaces for electronic shopping

Communication System For Firefighters

Currently firefighters use two-way radios to communicate on the job, and they are forced to write reports based on their memory because there is not an easy way to record the communications between two-way radios. Firefighters need a system to automatically document what happened while they were responding to a call. To save them a significant amount of time when creating reports, our solution is to implement an application that allows firefighters to take pictures, record video and communicate in real time with their team of on-site responders. The proposed system will use a Wireless Local Area Network (WLAN) hosted on the fire truck itself to act as an access point (AP) to which the firefighters can connect. This AP will also save communication between firefighters to a local storage location. Upon return to the fire station, the AP will route all of the information stored locally to a larger database. For now, Wi-Fi will be our communication medium, with a prediction that our technology can eventually be extended to include radio signal

Bridging the gap: building better tools for game development

The following thesis is about questioning how we design game making tools, and how developers may build easier tools to use. It is about the highlighting the inadequacies of current game making programs as well as introducing Goal-Oriented Design as a possible solution. It is also about the processes of digital product development, and reflecting on the necessity for both design and development methods to work cohesively for meaningful results. Interaction Design is in essence the abstracting of key relations that matter to the contextual environment. The result of attempting to tie the Interaction Design principles, Game Design issues together with Software Development practices has led to the production of the User-Centred game engine, PlayBoard

The design-by-adaptation approach to universal access: learning from videogame technology

This paper proposes an alternative approach to the design of universally accessible interfaces to that provided by formal design frameworks applied ab initio to the development of new software. This approach, design-byadaptation, involves the transfer of interface technology and/or design principles from one application domain to another, in situations where the recipient domain is similar to the host domain in terms of modelled systems, tasks and users. Using the example of interaction in 3D virtual environments, the paper explores how principles underlying the design of videogame interfaces may be applied to a broad family of visualization and analysis software which handles geographical data (virtual geographic environments, or VGEs). One of the motivations behind the current study is that VGE technology lags some way behind videogame technology in the modelling of 3D environments, and has a less-developed track record in providing the variety of interaction methods needed to undertake varied tasks in 3D virtual worlds by users with varied levels of experience. The current analysis extracted a set of interaction principles from videogames which were used to devise a set of 3D task interfaces that have been implemented in a prototype VGE for formal evaluation