475,576 research outputs found

    Enabling Multi-Perspective Business Process Compliance

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    A particular challenge for any enterprise is to ensure that its business processes conform with compliance rules, i.e., semantic constraints on the multiple perspectives of the business processes. Compliance rules stem, for example, from legal regulations, corporate best practices, domain-specific guidelines, and industrial standards. In general, compliance rules are multi-perspective, i.e., they not only restrict the process behavior (i.e. control flow), but may refer to other process perspectives (e.g. time, data, and resources) and the interactions (i.e. message exchanges) of a business process with other processes as well. The aim of this thesis is to improve the specification and verification of multi-perspective process compliance based on three contributions: 1. The extended Compliance Rule Graph (eCRG) language, which enables the visual modeling of multi-perspective compliance rules. Besides control flow, the latter may refer to the time, data, resource, and interaction perspectives of a business process. 2. A framework for multi-perspective monitoring of the compliance of running processes with a given set of eCRG compliance rules. 3. Techniques for verifying business process compliance with respect to the interaction perspective. In particular, we consider compliance verification for cross-organizational business processes, for which solely incomplete process knowledge is available. All contributions were thoroughly evaluated through proof-of-concept prototypes, case studies, empirical studies, and systematic comparisons with related works

    Automation of Data Collection for Measuring The Quality of E-Commerce

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    The research aims to help managers in information gathering web log visitors based on traffic data, building automation data for determining the needs of e-Commerce extensibility, and design of information systems in the process of database interaction diagrams to show the control chart. Web monitoring is not so complex that requires a variety of tools (tools / applications / programs). Data collection in the form of traffic data and transaction data obtained automation. Data collected by the web application traffic and data traffic of e-Commerce transactions themselves. For a company whose goal is not just appear and serve customers, but is able to know the customer desires and business growth observed, this method is very suitable for monitoring quality control chart diagram shown in the form on page E-Commece it. Automation of data collection occurred in real time on information systems, so that the extensibility of e-Commerce report can be continuously monitored. The results demonstrate the extensibility of information systems such as e-Commerce can be applied to other e-Commerce

    Monitoring interactions across multi business processes with token carried data

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    The rapid development of web service provides many opportunities for companies to migrate their business processes to the Internet for wider accessibility and higher collaboration efficiency. However, the open, dynamic and ever-changing Internet also brings challenges in protecting these business processes. There are certain process monitoring methods and the recently proposed ones are based on state changes of process artifacts or places, however, they do not mention defending process interactions from outer tampering, where events could not be detected by process systems, or saving fault-handling time. In this paper, we propose a novel Token-based Interaction Monitoring framework based on token carried data to safeguard process collaboration and reduce problem solving time. Token is a more common data entity in processes than process artifacts and they cover all tasks’ executions. Comparing to detecting places’ state change, we set security checking points at both when tokens are just produced and to be consumed. This will ensure that even if data is tampered after being created it would be detected before being used

    Online Complaints Monitoring Systems (OCMS)

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    The Final Year Project that is developed is The Online Complaints Monitoring Systems (OCMS). The existing online complaints system is not reliable, slow and does not have a clear business and customer interaction. Thus the main objective of the proposed system is to solve the flaws and problems of the current online complaints system. And instead create a better online complaints system in terms of its capabilities. The methodology used is the waterfall methodology. In this methodology, analysts and users proceed in sequence from one phase to the next. As a result, the developed system is more reliable, faster in processing complaints and has a better business and customer relationship and interaction and the system functionalities. Thus, the system not only should benefit the customers, the businesses shall also benefit as they are given constructive feedback by the customers to improve products and services. All in all, the complaint process is made much easier, user friendly and more adaptive to today' s real world scenario

    Synergizing the logistics processes and process management – framework of BPM course based on business cases, BPM standards and tools

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    Better processes produce lower costs, higher revenues, motivated employees, and happier customers. Logistics companies operating on very competitive market are continuously seeking opportunities to ensure the process reliability while improving their productivity. Due to increasing process complexity it is necessary to apply a systematic approach to designing, implementation, monitoring and improvement of processes in the organization. Such approach may be realized through Business Process Management (BPM) techniques and tools. An investment in BPM software, coupled with new approaches to project implementation, enables companies to introduce a sustainable business process improvement program. However,  the  implementation  of BPM is  not  easy because of process complexity and multiplication of interaction specific for each organization.    In this paper we propose some teaching frameworks, that can be used during the education process to enhance the practical skills in BPMN and in the application of process management in the field of logistics. Our solution is based on practical cases and BPM worldwide standards. It provides students with the opportunity to use the BPM suites software in complex environment and practice the techniques of modelling and analyzing processes. The presented framework may address many of requirements of learning environments for business process analysts. In the second part of the article we present also the analysis of students’ (attendants’ of BPM classes) opinions about gaining knowledge and skills on BPM. Performed research indicate that young people were keen on business process modeling classes organized in a form of problem-based laboratories and they would like to use learned BPM methods and tools in their future education or work

    CrossFlow: Integrating Workflow Management and Electronic Commerce

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    The CrossFlow1 architecture provides support for cross-organisational workflow management in dynamically established virtual enterprises. The creation of a business relationship between a service provider organisation performing a service on behalf of a consumer organisation can be made dynamic when augmented by virtual market technology, the dynamic configuration of the contract enactment infrastructures, and the provision of fine grained service monitoring and control. Standard ways of describing services and contracts can be combined with matchmaking technology to create a virtual market for such service provision and consumption. A provider can then advertise its services in the market and consumers can search for a compatible business partner. This provides choice in selecting a partner and allows the deferment of the decision to a point in time where it can be made on the most up-to-date requirements of the consumer and service offers in the market. The penalty for deferred decision making is the time to set up the infrastructure in each organisation for the dynamically established contract. Thus, a further aspect of CrossFlow was to exploit the contract in the dynamic and automatic configuration of the contract enactment and supervision infrastructures of the respective organisations and in linking them in a dynamic fashion. The electronic contract, which results from the agreement between the newly established business partners, completely specifies the intended collaboration between them. Given the importance of the business process enacted by the provider, this includes fine-grained monitoring and control to allow tight co-operation between the organisations

    The Internet-of-Things Meets Business Process Management: Mutual Benefits and Challenges

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    The Internet of Things (IoT) refers to a network of connected devices collecting and exchanging data over the Internet. These things can be artificial or natural, and interact as autonomous agents forming a complex system. In turn, Business Process Management (BPM) was established to analyze, discover, design, implement, execute, monitor and evolve collaborative business processes within and across organizations. While the IoT and BPM have been regarded as separate topics in research and practice, we strongly believe that the management of IoT applications will strongly benefit from BPM concepts, methods and technologies on the one hand; on the other one, the IoT poses challenges that will require enhancements and extensions of the current state-of-the-art in the BPM field. In this paper, we question to what extent these two paradigms can be combined and we discuss the emerging challenges

    Diseño de un sistema de gestión basado en procesos para el departamento comercial de astilleros navales ecuatoriano - Astinave EP de la ciudad de Guayaquil.

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    El presente trabajo de tesis tiene como objeto establecer los procesos comerciales fundamentales dentro de la Gerencia Comercial de ASTINAVE EP, permitiendo el monitoreo y control de la gestiĂłn interna comercial. Se realizarĂĄ los procedimientos, manuales, directrices, flujos, indicadores y formatos para los procesos de Ventas, Servicio al Cliente y Marketing. Se debe mencionar que para que las organizaciones operen de manera eficaz, tienen que identificar y gestionar numerosos procesos interrelacionados y que por lo general constantemente interactĂșan entre sĂ­, el resultado de un proceso constituye directamente el elemento de entrada del siguiente proceso.The object of the present thesis is to establish the core business processes inside of ASTINAVE EP commercial management, allowing this way, the monitoring and control of internal business management. Procedures, manuals, guidelines, flows, indicators and formats for the sale processes, Customer Services, and Marketing will be done. It is important to mention that in order of organizations to operate in an effective way, they must identify and manage numerous interrelated processes which are usually in constant interaction with each other. The result of a process becomes the input to the next process
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