Modelling domain relationships for transfer learning on retrieval-based question answering systems in e-commerce

In this paper, we study transfer learning for the PI and NLI problems, aiming to propose a general framework, which can effectively and efficiently adapt the shared knowledge learned from a resource-rich source domain to a resource- poor target domain. Specifically, since most existing transfer learning methods only focus on learning a shared feature space across domains while ignoring the relationship between the source and target domains, we propose to simultaneously learn shared representations and domain relationships in a unified framework. Furthermore, we propose an efficient and effective hybrid model by combining a sentence encoding- based method and a sentence interaction-based method as our base model. Extensive experiments on both paraphrase identification and natural language inference demonstrate that our base model is efficient and has promising performance compared to the competing models, and our transfer learning method can help to significantly boost the performance. Further analysis shows that the inter-domain and intra-domain relationship captured by our model are insightful. Last but not least, we deploy our transfer learning model for PI into our online chatbot system, which can bring in significant improvements over our existing system. Finally, we launch our new system on the chatbot platform Eva in our E-commerce site AliExpress.Comment:

Hashing based Answer Selection

Answer selection is an important subtask of question answering (QA), where deep models usually achieve better performance. Most deep models adopt question-answer interaction mechanisms, such as attention, to get vector representations for answers. When these interaction based deep models are deployed for online prediction, the representations of all answers need to be recalculated for each question. This procedure is time-consuming for deep models with complex encoders like BERT which usually have better accuracy than simple encoders. One possible solution is to store the matrix representation (encoder output) of each answer in memory to avoid recalculation. But this will bring large memory cost. In this paper, we propose a novel method, called hashing based answer selection (HAS), to tackle this problem. HAS adopts a hashing strategy to learn a binary matrix representation for each answer, which can dramatically reduce the memory cost for storing the matrix representations of answers. Hence, HAS can adopt complex encoders like BERT in the model, but the online prediction of HAS is still fast with a low memory cost. Experimental results on three popular answer selection datasets show that HAS can outperform existing models to achieve state-of-the-art performance

A Survey of Customer Service System Based on Learning

With the rapid development of artificial intelligence, people have moved from manual customer service to handling affairs, and now they are more inclined to use intelligent customer service systems. The intelligent customer service system is generally a chat robot based on natural language processing, and it is a dialogue system. Therefore, it plays a vital role in many fields, especially in the field of e-commerce. In this article, to help researchers further study the customer service system for e-commerce, we survey the learning-based methods in dialogue understanding, dialogue management and dialogue response generation in the customer service system. In particular, we compare the advantages and disadvantages of these methods and pointed out further research directions

Product Question Answering in E-Commerce: A Survey

Product question answering (PQA), aiming to automatically provide instant responses to customer's questions in E-Commerce platforms, has drawn increasing attention in recent years. Compared with typical QA problems, PQA exhibits unique challenges such as the subjectivity and reliability of user-generated contents in E-commerce platforms. Therefore, various problem settings and novel methods have been proposed to capture these special characteristics. In this paper, we aim to systematically review existing research efforts on PQA. Specifically, we categorize PQA studies into four problem settings in terms of the form of provided answers. We analyze the pros and cons, as well as present existing datasets and evaluation protocols for each setting. We further summarize the most significant challenges that characterize PQA from general QA applications and discuss their corresponding solutions. Finally, we conclude this paper by providing the prospect on several future directions

Deep Learning based Recommender System: A Survey and New Perspectives

With the ever-growing volume of online information, recommender systems have been an effective strategy to overcome such information overload. The utility of recommender systems cannot be overstated, given its widespread adoption in many web applications, along with its potential impact to ameliorate many problems related to over-choice. In recent years, deep learning has garnered considerable interest in many research fields such as computer vision and natural language processing, owing not only to stellar performance but also the attractive property of learning feature representations from scratch. The influence of deep learning is also pervasive, recently demonstrating its effectiveness when applied to information retrieval and recommender systems research. Evidently, the field of deep learning in recommender system is flourishing. This article aims to provide a comprehensive review of recent research efforts on deep learning based recommender systems. More concretely, we provide and devise a taxonomy of deep learning based recommendation models, along with providing a comprehensive summary of the state-of-the-art. Finally, we expand on current trends and provide new perspectives pertaining to this new exciting development of the field.Comment: The paper has been accepted by ACM Computing Surveys. https://doi.acm.org/10.1145/328502

Advanced Knowledge Technologies at the Midterm: Tools and Methods for the Semantic Web

The University of Edinburgh and research sponsors are authorised to reproduce and distribute reprints and on-line copies for their purposes notwithstanding any copyright annotation hereon. The views and conclusions contained herein are the author’s and shouldn’t be interpreted as necessarily representing the official policies or endorsements, either expressed or implied, of other parties.In a celebrated essay on the new electronic media, Marshall McLuhan wrote in 1962:Our private senses are not closed systems but are endlessly translated into each other in that experience which we call consciousness. Our extended senses, tools, technologies, through the ages, have been closed systems incapable of interplay or collective awareness. Now, in the electric age, the very instantaneous nature of co-existence among our technological instruments has created a crisis quite new in human history. Our extended faculties and senses now constitute a single field of experience which demands that they become collectively conscious. Our technologies, like our private senses, now demand an interplay and ratio that makes rational co-existence possible. As long as our technologies were as slow as the wheel or the alphabet or money, the fact that they were separate, closed systems was socially and psychically supportable. This is not true now when sight and sound and movement are simultaneous and global in extent. (McLuhan 1962, p.5, emphasis in original)Over forty years later, the seamless interplay that McLuhan demanded between our technologies is still barely visible. McLuhan’s predictions of the spread, and increased importance, of electronic media have of course been borne out, and the worlds of business, science and knowledge storage and transfer have been revolutionised. Yet the integration of electronic systems as open systems remains in its infancy.Advanced Knowledge Technologies (AKT) aims to address this problem, to create a view of knowledge and its management across its lifecycle, to research and create the services and technologies that such unification will require. Half way through its sixyear span, the results are beginning to come through, and this paper will explore some of the services, technologies and methodologies that have been developed. We hope to give a sense in this paper of the potential for the next three years, to discuss the insights and lessons learnt in the first phase of the project, to articulate the challenges and issues that remain.The WWW provided the original context that made the AKT approach to knowledge management (KM) possible. AKT was initially proposed in 1999, it brought together an interdisciplinary consortium with the technological breadth and complementarity to create the conditions for a unified approach to knowledge across its lifecycle. The combination of this expertise, and the time and space afforded the consortium by the IRC structure, suggested the opportunity for a concerted effort to develop an approach to advanced knowledge technologies, based on the WWW as a basic infrastructure.The technological context of AKT altered for the better in the short period between the development of the proposal and the beginning of the project itself with the development of the semantic web (SW), which foresaw much more intelligent manipulation and querying of knowledge. The opportunities that the SW provided for e.g., more intelligent retrieval, put AKT in the centre of information technology innovation and knowledge management services; the AKT skill set would clearly be central for the exploitation of those opportunities.The SW, as an extension of the WWW, provides an interesting set of constraints to the knowledge management services AKT tries to provide. As a medium for the semantically-informed coordination of information, it has suggested a number of ways in which the objectives of AKT can be achieved, most obviously through the provision of knowledge management services delivered over the web as opposed to the creation and provision of technologies to manage knowledge.AKT is working on the assumption that many web services will be developed and provided for users. The KM problem in the near future will be one of deciding which services are needed and of coordinating them. Many of these services will be largely or entirely legacies of the WWW, and so the capabilities of the services will vary. As well as providing useful KM services in their own right, AKT will be aiming to exploit this opportunity, by reasoning over services, brokering between them, and providing essential meta-services for SW knowledge service management.Ontologies will be a crucial tool for the SW. The AKT consortium brings a lot of expertise on ontologies together, and ontologies were always going to be a key part of the strategy. All kinds of knowledge sharing and transfer activities will be mediated by ontologies, and ontology management will be an important enabling task. Different applications will need to cope with inconsistent ontologies, or with the problems that will follow the automatic creation of ontologies (e.g. merging of pre-existing ontologies to create a third). Ontology mapping, and the elimination of conflicts of reference, will be important tasks. All of these issues are discussed along with our proposed technologies.Similarly, specifications of tasks will be used for the deployment of knowledge services over the SW, but in general it cannot be expected that in the medium term there will be standards for task (or service) specifications. The brokering metaservices that are envisaged will have to deal with this heterogeneity.The emerging picture of the SW is one of great opportunity but it will not be a wellordered, certain or consistent environment. It will comprise many repositories of legacy data, outdated and inconsistent stores, and requirements for common understandings across divergent formalisms. There is clearly a role for standards to play to bring much of this context together; AKT is playing a significant role in these efforts. But standards take time to emerge, they take political power to enforce, and they have been known to stifle innovation (in the short term). AKT is keen to understand the balance between principled inference and statistical processing of web content. Logical inference on the Web is tough. Complex queries using traditional AI inference methods bring most distributed computer systems to their knees. Do we set up semantically well-behaved areas of the Web? Is any part of the Web in which semantic hygiene prevails interesting enough to reason in? These and many other questions need to be addressed if we are to provide effective knowledge technologies for our content on the web

Learning to Selectively Transfer: Reinforced Transfer Learning for Deep Text Matching

Deep text matching approaches have been widely studied for many applications including question answering and information retrieval systems. To deal with a domain that has insufficient labeled data, these approaches can be used in a Transfer Learning (TL) setting to leverage labeled data from a resource-rich source domain. To achieve better performance, source domain data selection is essential in this process to prevent the "negative transfer" problem. However, the emerging deep transfer models do not fit well with most existing data selection methods, because the data selection policy and the transfer learning model are not jointly trained, leading to sub-optimal training efficiency. In this paper, we propose a novel reinforced data selector to select high-quality source domain data to help the TL model. Specifically, the data selector "acts" on the source domain data to find a subset for optimization of the TL model, and the performance of the TL model can provide "rewards" in turn to update the selector. We build the reinforced data selector based on the actor-critic framework and integrate it to a DNN based transfer learning model, resulting in a Reinforced Transfer Learning (RTL) method. We perform a thorough experimental evaluation on two major tasks for text matching, namely, paraphrase identification and natural language inference. Experimental results show the proposed RTL can significantly improve the performance of the TL model. We further investigate different settings of states, rewards, and policy optimization methods to examine the robustness of our method. Last, we conduct a case study on the selected data and find our method is able to select source domain data whose Wasserstein distance is close to the target domain data. This is reasonable and intuitive as such source domain data can provide more transferability power to the model.Comment: Accepted to WSDM 201