Computational modeling of turn-taking dynamics in spoken conversations

The study of human interaction dynamics has been at the center for multiple research disciplines in- cluding computer and social sciences, conversational analysis and psychology, for over decades. Recent interest has been shown with the aim of designing computational models to improve human-machine interaction system as well as support humans in their decision-making process. Turn-taking is one of the key aspects of conversational dynamics in dyadic conversations and is an integral part of human- human, and human-machine interaction systems. It is used for discourse organization of a conversation by means of explicit phrasing, intonation, and pausing, and it involves intricate timing. In verbal (e.g., telephone) conversation, the turn transitions are facilitated by inter- and intra- speaker silences and over- laps. In early research of turn-taking in the speech community, the studies include durational aspects of turns, cues for turn yielding intention and lastly designing turn transition modeling for spoken dia- log agents. Compared to the studies of turn transitions very few works have been done for classifying overlap discourse, especially the competitive act of overlaps and function of silences. Given the limitations of the current state-of-the-art, this dissertation focuses on two aspects of con- versational dynamics: 1) design automated computational models for analyzing turn-taking behavior in a dyadic conversation, 2) predict the outcome of the conversations, i.e., observed user satisfaction, using turn-taking descriptors, and later these two aspects are used to design a conversational profile for each speaker using turn-taking behavior and the outcome of the conversations. The analysis, experiments, and evaluation has been done on a large dataset of Italian call-center spoken conversations where customers and agents are engaged in real problem-solving tasks. Towards solving our research goal, the challenges include automatically segmenting and aligning speakers’ channel from the speech signal, identifying and labeling the turn-types and its functional aspects. The task becomes more challenging due to the presence of overlapping speech. To model turn- taking behavior, the intension behind these overlapping turns needed to be considered. However, among all, the most critical question is how to model observed user satisfaction in a dyadic conversation and what properties of turn-taking behavior can be used to represent and predict the outcome. Thus, the computational models for analyzing turn-taking dynamics, in this dissertation includes au- tomatic segmenting and labeling turn types, categorization of competitive vs non-competitive overlaps, silences (e.g., lapse, pauses) and functions of turns in terms of dialog acts. The novel contributions of the work presented here are to 1. design of a fully automated turn segmentation and labeling (e.g., agent vs customer’s turn, lapse within the speaker, and overlap) system. 2. the design of annotation guidelines for segmenting and annotating the speech overlaps with the competitive and non-competitive labels. 3. demonstrate how different channels of information such as acoustic, linguistic, and psycholin- guistic feature sets perform in the classification of competitive vs non-competitive overlaps. 4. study the role of speakers and context (i.e., agents’ and customers’ speech) for conveying the information of competitiveness for each individual feature set and their combinations. 5. investigate the function of long silences towards the information flow in a dyadic conversation. The extracted turn-taking cues is then used to automatically predict the outcome of the conversation, which is modeled from continuous manifestations of emotion. The contributions include 1. modeling the state of the observed user satisfaction in terms of the final emotional manifestation of the customer (i.e., user). 2. analysis and modeling turn-taking properties to display how each turn type influence the user satisfaction. 3. study of how turn-taking behavior changes within each emotional state. Based on the studies conducted in this work, it is demonstrated that turn-taking behavior, specially competitiveness of overlaps, is more than just an organizational tool in daily human interactions. It represents the beneficial information and contains the power to predict the outcome of the conversation in terms of satisfaction vs not-satisfaction. Combining the turn-taking behavior and the outcome of the conversation, the final and resultant goal is to design a conversational profile for each speaker. Such profiled information not only facilitate domain experts but also would be useful to the call center agent in real time. These systems are fully automated and no human intervention is required. The findings are po- tentially relevant to the research of overlapping speech and automatic analysis of human-human and human-machine interactions

Conversational Strategies in Ola Rotimi’s The gods Are Not to Blame

This paper examined the conversational features used by characters through talk in Ola Rotimi’s The gods Are not to Blame. Several studies have been carried out on Ola Rotimi’s works but this study was motivated by the scanty scholarly studies on the conversational strategies used in the text. In order to bring out the features of conversation in the text, the text was critically read, and salient conversational features were identified. The features were interpreted according to the messages they expressed in the text. The findings revealed that conversational features such as monologue, turn taking, turn allocation, speech overlap, error and repair mechanism, adjacency pairs, and insertion sequence were used to generate different effects in the text. The study concludes that the conversational features employed by the author create orderliness and regulate participants’ talk in the interaction towards actualising the thematic goals of the text. Thus, the study indicates that conversation analysis gives a deeper and better understanding of human utterances as portrayed through the characters in the text, thereby increasing the readers understanding of the text

Gesture and Speech in Interaction - 4th edition (GESPIN 4)

International audienceThe fourth edition of Gesture and Speech in Interaction (GESPIN) was held in Nantes, France. With more than 40 papers, these proceedings show just what a flourishing field of enquiry gesture studies continues to be. The keynote speeches of the conference addressed three different aspects of multimodal interaction:gesture and grammar, gesture acquisition, and gesture and social interaction. In a talk entitled Qualitiesof event construal in speech and gesture: Aspect and tense, Alan Cienki presented an ongoing researchproject on narratives in French, German and Russian, a project that focuses especially on the verbal andgestural expression of grammatical tense and aspect in narratives in the three languages. Jean-MarcColletta's talk, entitled Gesture and Language Development: towards a unified theoretical framework,described the joint acquisition and development of speech and early conventional and representationalgestures. In Grammar, deixis, and multimodality between code-manifestation and code-integration or whyKendon's Continuum should be transformed into a gestural circle, Ellen Fricke proposed a revisitedgrammar of noun phrases that integrates gestures as part of the semiotic and typological codes of individuallanguages. From a pragmatic and cognitive perspective, Judith Holler explored the use ofgaze and hand gestures as means of organizing turns at talk as well as establishing common ground in apresentation entitled On the pragmatics of multi-modal face-to-face communication: Gesture, speech andgaze in the coordination of mental states and social interaction.Among the talks and posters presented at the conference, the vast majority of topics related, quitenaturally, to gesture and speech in interaction - understood both in terms of mapping of units in differentsemiotic modes and of the use of gesture and speech in social interaction. Several presentations explored the effects of impairments(such as diseases or the natural ageing process) on gesture and speech. The communicative relevance ofgesture and speech and audience-design in natural interactions, as well as in more controlled settings liketelevision debates and reports, was another topic addressed during the conference. Some participantsalso presented research on first and second language learning, while others discussed the relationshipbetween gesture and intonation. While most participants presented research on gesture and speech froman observer's perspective, be it in semiotics or pragmatics, some nevertheless focused on another importantaspect: the cognitive processes involved in language production and perception. Last but not least,participants also presented talks and posters on the computational analysis of gestures, whether involvingexternal devices (e.g. mocap, kinect) or concerning the use of specially-designed computer software forthe post-treatment of gestural data. Importantly, new links were made between semiotics and mocap data

Towards Automatic Dialogue Understanding

In this paper we will present work carried out to scale up the system for text understanding called GETARUNS, and port it to be used in dialogue understanding. The current goal is that of extracting automatically argumentative information in order to build argumentative structure. The long term goal is using argumentative structure to produce automatic summarization of spoken dialogues. Very much like other deep linguistic processing systems (see Allen et al, 2007), our system is a generic text/dialogue understanding system that can be used in connection with an ontology – WordNet – and other similar repositories of commonsense knowledge. Word sense disambiguation takes place at the level of semantic interpretation and is represented in the Discourse Model. We will present the adjustments we made in order to cope with transcribed spoken dialogues like those produced in the ICSI Berkely project. The low level component is organized according to LFG theory; at this level, the system does pronominal binding, quantifier raising and temporal interpretation. The high level component is where the Discourse Model is created from the Logical Form. For longer sentences the system switches from the top-down to the bottom-up system. In case of failure it will back off to the partial system which produces a very lean and shallow semantics with no inference rules. In a final section, we present preliminary evaluation of the system on two tasks: the task of automatic argumentative labelling and another frequently addressed task: referential vs. non-referential pronominal detection. Results obtained fair much higher than those reported in similar experiments with machine learning approaches