Integrating computer-aided modeling and micro-simulation in multi-criteria evaluation of service infrastructure assignment approaches

Purpose: This paper proposes an integrated computer-supported multi-staged approach to the flexible design and multicriteria evaluation of service infrastructure assignment processes/ algorithms. Design/methodology/approach: It involves particularizing a metamodel encompassing the main generic components and relationships into process models and process instances, by incorporating structural data from the real-life system. Existing data on the target user population is fed into a micro-modeling system to generate a matching population of individual “virtual” users, each with its own set of trait values. The micro-simulation of their interaction with the assignment process of both the incumbent and the competitors generates a rich multi-dimensional output, encompassing both “revealed” and non-observable data. This enables a comprehensive multi-criteria evaluation of the foreseeable performance of the designed process/ algorithm, and therefore its iterative improvement. Findings: The research project developed a set of methodologies and associated supporting tools encompassing the modeling, micro-simulation and performance assessment of service infrastructure assignment processes. Originality/value: The proposed approach facilitates, in a multicriteria environment, the flexible modeling/design of situation-specific assignment processes/algorithms and their performance assessment when facing their case-specific user populationPeer Reviewe

A quality management based on the Quality Model life cycle

Managing quality is a hard and expensive task that involves the execution and control of processes and techniques. For a good quality management, it is important to know the current state and the objective to be achieved. It is essential to take into account with a Quality Model that specifies the purposes of managing quality. QuEF (Quality Evaluation Framework) is a framework to manage quality in MDWE (Model-driven Web Engineering). This paper suggests managing quality but pointing out the Quality Model life cycle. The purpose is to converge toward a quality continuous improvement by means of reducing effort and time.Ministerio de Ciencia e Innovación TIN2010-20057-C03-02Ministerio de Ciencia e Innovación TIN 2010-12312-EJunta de Andalucía TIC-578

Aligning business processes and work practices

Current business process modeling methodologies offer little guidance regarding how to keep business process models aligned with their actual execution. This paper describes how to achieve this goal by uncovering and supervising business process models in connection with work practices using BAM. BAM is a methodology for business process modeling, supervision and improvement that works at two dimensions; the dimension of processes and the dimension of work practices. The business modeling component of BAM is illustrated with a case study in an organizational setting

Evaluating e-Government services from a citizens' prespective: A reference process model

Evaluating and optimizing e-government services is imperative for governments especially due to the capacity of e-services to transform public administrations and assist the interactions of governments with citizens, businesses and other government agencies. Existing widely applied evaluation approaches neglect to incorporate citizens’ satisfaction measures. Several citizen satisfaction models and indicators have been suggested in academia; however a reference process model that can assist practitioners to apply these performance measures is missing. In this paper we draw upon the evaluation approach proposed by the EU funded project CEES and propose a reference process model that captures re-usable practices for e-government evaluation from a citizens’ perspective. The novelty of the proposed approach is that using DEA for evaluating the e-services the assessment results in suggestions for strategic improvement of the e-services.EU FP7 Marie Curie People Project “CEES - Citizen oriented Evaluation of E-Government Systems” (reference IAPP-2008-230658

Fault-Tree Model for Bridge Collapse Risk Analysis

Bridges are vital components of the United States surface transportation infrastructure and, moreover, support the growth of our nation\u27s economy. However, over the past few decades the design capacity and service condition of many bridges in the U.S. has been challenged. Numerous incidents of bridge collapse call for an urgent need to develop a systematic method of assessing the failure risks and identifying the initiating events that can lead to a bridge collapse. This thesis presents a process of bridge failure risk analysis through fault-tree modeling and identification of specific countermeasures, to minimize failure risk, related to structural health monitoring (SHM). The fault-tree analysis (FTA) process involves development of a visual fault-tree model, identification of minimal cut sets, assignment of basic event probabilities, and ranking of minimal cut sets according to probability of occurrence. The ranked minimal cut sets are used to identify SHM sensors that can reduce the causal factors associated with bridge failure. The use of FTA as a risk assessment method for bridge collapse was found to be an improvement on current risk analysis methods, however, it is not a replacement. It is best used in combination with visual inspections and SHM sensors. The added benefits of FTA are its ability to identify initiating events to bridge failure through assessment of bridge components and their relationships to one another. It also has the advantage of being capable of assessing internal bridge components. These aspects make the qualitative analysis component of FTA a great tool for determining the initiating bridge failure events. The deficiencies of FTA arise in quantitative analysis. There is often a lack of numerical data available on a basic event\u27s contribution to bridge failure; however, expert opinion, sensitivity analysis, and probabilistic ranges can sometimes provide information accurate enough for use in countermeasure assessment and application. With validation data difficult to find, the accuracy of the quantitative results cannot be quantified with certainty; therefore, more reliable probabilistic data would make FTA a more successful bridge risk assessment tool

Value-oriented process modeling - towards a financial perspective on business process redesign

To date, typical process modeling approaches put a strong emphasis on describing behavioral aspects of business operations. However, they often neglect value-related information. Yet, such information is of key importance to strategic decisionmaking, for instance in the context of process improvement or business engineering. In this paper we propose a valueoriented approach to business process modeling based on key concepts and metrics from operations and financial management. A simple case study suggests that our approach facilitates managerial decision-making in the context of process re-design

Modeling the object-oriented software process: OPEN and the unified process

A short introduction to software process modeling is presented, particularly object-oriented modeling. Two major industrial process models are discussed: the OPEN model and the Unified Process model. In more detail, the quality assurance in the Unified Process tool (formally called Objectory) is reviewed

Climate Services for Resilient Development (CSRD) Partnership’s work in Latin America

The Climate Services for Resilient Development (CSRD) Partnership is a private-public collaboration led by USAID, which aims to increase resilience to climate change in developing countries through the development and dissemination of climate services. The partnership began with initial projects in three countries: Colombia, Ethiopia, and Bangladesh. The International Center for Tropical Agriculture (CIAT) was the lead organization for the Colombian CSRD efforts – which then expanded to encompass work in the whole Latin American region