Deep Learning-Based User Feedback Classification in Mobile App Reviews

As online users are interacting with many mobile apps under different usage contexts, user needs in an app design process have become a critical issue. Existing studies indicate timely and constructive online reviews from users become extremely crucial for developers to understand user needs and create innovation opportunities. However, discovering and quantifying potential user needs from large amounts of unstructured text is a nontrivial task. In this paper, we propose a domain-oriented deep learning approach that can discover the most critical user needs such as app product new features and bug reports from a large volume of online product reviews. We conduct comprehensive evaluations including quantitative evaluations like F-measure a, and qualitative evaluations such as a case study to ensure the quality of discovered information, specifically, including the number of bug reports and feature requests. Experimental results demonstrate that our proposed supervised model outperforms the baseline models and could find more valuable information such as more important keywords and more coherent topics. Our research has significant managerial implications for app developers, app customers, and app platform providers

Cycle-Consistent Deep Generative Hashing for Cross-Modal Retrieval

In this paper, we propose a novel deep generative approach to cross-modal retrieval to learn hash functions in the absence of paired training samples through the cycle consistency loss. Our proposed approach employs adversarial training scheme to lean a couple of hash functions enabling translation between modalities while assuming the underlying semantic relationship. To induce the hash codes with semantics to the input-output pair, cycle consistency loss is further proposed upon the adversarial training to strengthen the correlations between inputs and corresponding outputs. Our approach is generative to learn hash functions such that the learned hash codes can maximally correlate each input-output correspondence, meanwhile can also regenerate the inputs so as to minimize the information loss. The learning to hash embedding is thus performed to jointly optimize the parameters of the hash functions across modalities as well as the associated generative models. Extensive experiments on a variety of large-scale cross-modal data sets demonstrate that our proposed method achieves better retrieval results than the state-of-the-arts.Comment: To appeared on IEEE Trans. Image Processing. arXiv admin note: text overlap with arXiv:1703.10593 by other author