Layered evaluation of interactive adaptive systems : framework and formative methods

Peer reviewedPostprin

The assessment of usability of electronic shopping: A heuristic evaluation

Today there are thousands of electronic shops accessible via the Web. Some provide user-friendly features whilst others seem not to consider usability factors at all. Yet, it is critical that the electronic shopping interface is user-friendly so as to help users to obtain their desired results. This study applied heuristic evaluation to examine the usability of current electronic shopping. In particular, it focused on four UK-based supermarkets offering electronic services: including ASDA, Iceland, Sainsbury, and Tesco. The evaluation consists of two stages: a free-flow inspection and a task-based inspection. The results indicate that the most significant and common usability problems have been found to lie within the areas of ‘User Control and Freedom’ and ‘Help and Documentation’. The findings of this study are applied to develop a set of usability guidelines to support the future design of effective interfaces for electronic shopping

Hypermedia Information Systems in Industry

The requirements for industrial strength hypermedia are well known. If hypermedia applications are to be used successfully in the industrial environment, then considerable effort is required to integrate them into with the organisation’s current business practices. This implies that any proposed model must be simple to maintain and implement, as well as bringing real benefits to the organisation as a whole. This article discusses the development of such a system, its implementation and evaluation to support manufacturing operations at Pirelli Cables, Eastleigh

Personalization in cultural heritage: the road travelled and the one ahead

Over the last 20 years, cultural heritage has been a favored domain for personalization research. For years, researchers have experimented with the cutting edge technology of the day; now, with the convergence of internet and wireless technology, and the increasing adoption of the Web as a platform for the publication of information, the visitor is able to exploit cultural heritage material before, during and after the visit, having different goals and requirements in each phase. However, cultural heritage sites have a huge amount of information to present, which must be filtered and personalized in order to enable the individual user to easily access it. Personalization of cultural heritage information requires a system that is able to model the user (e.g., interest, knowledge and other personal characteristics), as well as contextual aspects, select the most appropriate content, and deliver it in the most suitable way. It should be noted that achieving this result is extremely challenging in the case of first-time users, such as tourists who visit a cultural heritage site for the first time (and maybe the only time in their life). In addition, as tourism is a social activity, adapting to the individual is not enough because groups and communities have to be modeled and supported as well, taking into account their mutual interests, previous mutual experience, and requirements. How to model and represent the user(s) and the context of the visit and how to reason with regard to the information that is available are the challenges faced by researchers in personalization of cultural heritage. Notwithstanding the effort invested so far, a definite solution is far from being reached, mainly because new technology and new aspects of personalization are constantly being introduced. This article surveys the research in this area. Starting from the earlier systems, which presented cultural heritage information in kiosks, it summarizes the evolution of personalization techniques in museum web sites, virtual collections and mobile guides, until recent extension of cultural heritage toward the semantic and social web. The paper concludes with current challenges and points out areas where future research is needed

Assessment of the usability of the "alpha" version of the prototype "octopus" - application of the heuristic evaluation model of user's graphic interfaces

Este artículo, basado en la lógica global de la difusión del proyecto Octopus, asume como sus puntos principales: i) la creación de un instrumento para evaluar el uso de las pruebas de la utilidad de los interfaces gráficos de los usuarios (en la versiónThis article, based on the global logic of dissemination of the "Octopus" project, assumes as its main aims: i) the creation of an instrument to evaluate the application of the usability tests of the users'graphic interfaces (in the alpha version of the

A user-centred personalised e-learning system

The paper proposes a framework for understanding the factors that affect usability of e-learning. The framework can be applied to the development of (1) a formative usability evaluation method for e-learning systems and (2) personalisation rules for e-learning systems interface. The formative usability evaluation method is intended for the evaluation of e-learning systems during its development stages, from screen-based prototypes to near completion. The evaluation criteria will be customisable depending on contingent criteria such as user characteristics and e-learning system characteristics. A web-based prototype will be developed to allow the convenient implementation of the methodology. The personalisation rules for e-learning system is intended for the automatic adaptation of e-learning systems' interface to different users' preferences in order to maximise its usability and learnability for individual users

Defining adaptation in a generic multi layer model : CAM: the GRAPPLE conceptual adaptation model

Authoring of Adaptive Hypermedia is a difficult and time consuming task. Reference models like LAOS and AHAM separate adaptation and content in different layers. Systems like AHA! offer graphical tools based on these models to allow authors to define adaptation without knowing any adaptation language. The adaptation that can be defined using such tools is still limited. Authoring systems like MOT are more flexible, but usability of adaptation specification is low. This paper proposes a more generic model which allows the adaptation to be defined in an arbitrary number of layers, where adaptation is expressed in terms of relationships between concepts. This model allows the creation of more powerful yet easier to use graphical authoring tools. This paper presents the structure of the Conceptual Adaptation Models used in adaptive applications created within the GRAPPLE adaptive learning environment, and their representation in a graphical authoring tool

Defining adaptation in a generic multi layer model : CAM: the GRAPPLE conceptual adaptation model

Authoring of Adaptive Hypermedia is a difficult and time consuming task. Reference models like LAOS and AHAM separate adaptation and content in different layers. Systems like AHA! offer graphical tools based on these models to allow authors to define adaptation without knowing any adaptation language. The adaptation that can be defined using such tools is still limited. Authoring systems like MOT are more flexible, but usability of adaptation specification is low. This paper proposes a more generic model which allows the adaptation to be defined in an arbitrary number of layers, where adaptation is expressed in terms of relationships between concepts. This model allows the creation of more powerful yet easier to use graphical authoring tools. This paper presents the structure of the Conceptual Adaptation Models used in adaptive applications created within the GRAPPLE adaptive learning environment, and their representation in a graphical authoring tool