Exploring strategic leadership challenges in achieving an ICT enabled transformational government

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel UniversityThis empirical research focuses on exploring the role of strategic leadership in the shift from Electronic Government (eGovernment) to Transformational Government (tGovernment). Despite the fact that many countries have implemented eGovernment, the literature reports a number of themhave failed to reach the promised seamless transformation. Moreover, there is a dearth of research into the domain of tGovernment; the research which exists is limited in extent thus leaving scope for timely and novel research contributions. This thesis reveals that a valuable contribution to knowledge could be derived from exploring the domain of transformational government. The leadership motivationand incentives to conduct a radical government organisational change have become an area of great importance. There is limited research on the strategic role of leadership in achieving transformational government domain; hence, the implications of seamless integration for transformational government have yet to be explored. This research discusses transformational government by using a qualitative, multiple case study research strategy. Data is triangulated and analysed according to its explanatory properties and underlying structural context. This researchextends established norms in literature for tGovernment implementation by incorporating established theories in organisational change from other related disciplines. This is to explain the significance of the underlying philosophical nature of the emerging themes, thus enabling government leaders to create robust strategic proposals for tGovernment. This empirical research is conducted in a Middle Eastern cultural context based in Dubai, United Arab Emirates. The research arrives at several key findings and themesthat contribute to the body of knowledge. A primary finding is the need for a radical change and an innovative managerial approach in using ICT to enable radical change in government organisations. A related finding of this research is that many assumptions underlying the various tGovernment models for transformation fall short to empirically explain the transformational government domain.The government visionary leadership has been proven to be a powerful driver for change in terms of initiating and leading the process for transformational government

A Business Ontology for supporting cross border cooperation between European Chambers of Commerce

The recent EU enlargement opens up new opportunities, but poses new issues to be addressed. In particular, in order to enable and support cooperation between firms from different countries, it is necessary to address interoperability issues. The LD-CAST project aims at enabling cross border cooperation between European chambers of commerce (CCs) for supporting the development of private company initiatives. The project objective is to build a European network of portals that will enable end users (mainly private companies) to access in a seamless mode services provided by public organizations registered in each portal. This paper briefly presents a cooperation framework for semantic interoperability mainly based on the following semantic technologies: ontology management, semantic annotation, and semantic search and discovery. Finally the business ontology produced in the course of the project is presented.The recent EU enlargement opens up new opportunities, but poses new issues to be addressed. In particular, in order to enable and support cooperation between firms from different countries, it is necessary to address interoperability issues. The LD-CAST project aims at enabling cross border cooperation between European chambers of commerce (CCs) for supporting the development of private company initiatives. The project objective is to build a European network of portals that will enable end users (mainly private companies) to access in a seamless mode services provided by public organizations registered in each portal. This paper briefly presents a cooperation framework for semantic interoperability mainly based on the following semantic technologies: ontology management, semantic annotation, and semantic search and discovery. Finally the business ontology produced in the course of the project is presented.Uninvited Submission

The Development of eServices in an Enlarged EU:eGovernment and eHealth in Latvia

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country ¿ in this case, Latvia. In addition to national monographs, the project has delivered a synthesis report, which offers an integrated view of the developments of each application domain in the New Member States. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

Risk Modelling at the Pre-Proposal Stages of eGovernment Service Projects

eGovernment is a relatively new, but rapidly expanding, domain; mainly due to the perceived outcomes that it may bring to the public administration. Founded on the premise that eGovernment programmes may increase efficiency and effectiveness, decrease costs and enhance the quality of public services, governments invest heavily on such implementations. But here is a perplexing contrast; so far, many of such projects experience a high failure rate. That is realised in many facets; endless delays, and excessive costs, or complete cancellations are frequently observed. The reasons behind that can be many. However, such situation may be avoided or at least better handled through appropriate risk-based methods applied during the early stages of eGovernment project considerations. Within that context this thesis investigates the modelling of risk for eGovernment projects at the early, pre-proposal stages. The interpretative qualitative study described in this thesis provides a 'first stab' in a previously weakly explored, but important, area of eGovernment research. It is therefore the main objective of this thesis to examine the relevance of risk modelling during the pre-proposal phase of eGovernment service projects. To achieve that objective, this thesis devises and employs a risk modelling tool; a design that incorporates an e5ervke model and eGovernment risk taxonomy, allowing its users to identify pertinent project risk statements that may be exploited at later risk assessment exercises.So as to accomplish the defined objective, this thesis is arranged in an order that covers all stages of the research process. These include an understanding of the eGovernment domain by expanding - amongst others - on the various eGovernment modelling, evolution, and evaluation methods as well as a discussion on eGovernment benefits, and its failure factors.Equally, a part is dedicated on elaborating upon eGovernment risk and the existing methods to model it. A prototype risk modelling tool is developed in order to be used as a probe that is assessed and evaluated in the field by domain experts and practitioners. The thesis concludes by gathering qualitative data and analysing the grounded findings received from a series of interviews and workshops.With reference to the findings addressing the thesis' main research question, the conducted study shows that risk modelling has effectively no applicability during the pre-proposal stages of eGovernment service projects. This study argues that althoughrisk modelling has a recognised value, employing it is really futile at such early phase. It is primarily so, because at that point risk does not appear to carry enough weight to influence the decision-making process. Equally, this research finds that it is the political leadership that hands down the project ideas and the IT/IS project management staff simply implement. Even if risk modelling tools were employed by the ITIIS project management staff, the risk modelling output would be pointless as they have limited input into the decision-making process. The study's findings also led this thesis to produce a conceptual framework for risk modelling, as well as relevant lessons to be learnt. The thesis elaborates on what risk modelling is expected to deliver and how it should look like. The findings have alsofurther enhanced the risk modelling tool developed for this research, and generally propose new avenues for further research work in the domain

How to benchmark public e-services in the labour sector?

Through this paper a study about Information and Communication Technologies applied to the labour sector will be carried out. Specifically, it will be focused on the Catalan Employment Service and a final benchmark with the Spanish Employment Service will be carried out. With this aim, a complete study about eGovernment and the role and relevance of Information and Communication Technologies (ICT) in this field will be the first step. Analysis about services provided by the Catalan Employment Service and its multichannel dimension is the second step. Finally, a framework about how to benchmark public websites in the labour sector focused on the Catalan Employment Service website evaluation will be done. The aim is to build an effective and multi-dimension analysis tool regarding both operational and efficiency terms. The proposed tool is built gradually through the study and evaluation of previously selected studies, taking into consideration all dimensions and concrete parameters needed in order to carry out a complete evaluation that will bring an added value contribution and reach reliable results. The proposed model pretends to be an added value contribution in the sense of having a tool for a complete assessment of the website in both dimensions breadth and depth as a unique unit of assessment, and reaching deeper levels of evaluation such as effectiveness in its aims or eDemocracy assessment. With regard to the results obtained, it can be said that both websites would get a pass when being evaluated by the citizens as the main stakeholder. Even though, there are relevant points to address in order to create most satisfactory websites and assure its sustainability, ensuring the multi-channel dimension of eGovernment. The SOC website has structural problems and should create a better vertical integration in order to assure that users will not feel lost when searching for specific information. By contrast, the ‘SEPE’ website while being better structured, should manage in a more efficient way the huge amount of information available, assuring users will find useful information in a faster way. Both website should improve little aspects of navigation and accessibility promoting eInclusion in order to make users feel more comfortable when surfing websites and. Furthermore, both websites should focus on promoting eDemocracy. Although both have good images from the citizen’s viewpoint, reflected in factors such as Reliability and Trust & transparency being highly rated, both websites must enable eParticipation including tools that enable two-way communication between government and citizens

The Development of eServices in an Enlarged EU: eGovernment and eHealth in Slovakia

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovenia and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country ¿ in this case, Slovakia. In addition to national monographs, the project has delivered a synthesis report, which offers an integrated view of the developments of each application domain in the New Member States. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

The Development of eServices in an Enlarged EU: eGovernment and eHealth in Poland

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovenia and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country ¿ in this case, Poland. In addition to national monographs, the project has delivered a synthesis report, which offers an integrated view of the developments of each application domain in the New Member States. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

ESIIG2

331 p. , Il, Tablas, Gráficos.Libro ElectrónicoESIIG2 - The Second European Summit on Interoperability in the iGovernment, represents an unprecedented occasion to develop new synergies and create contacts with representatives of the European Commission, of the national and regional governments of Europe, of the research field, the Academia and experts of the ICT sector. Mrs Viviane Reding, Member of the European Commission for Information Society and Media gave her official patronage to the Second European Summit of Interoperability in the iGovernment, ESIIG2. Event with the patronage CISIS (Italian Interregional Centre of Information and Statistic Systems) The European Commission initiative i2010, through the DG Information and Media Society offered its support to ESIIG2.ForewordXI ESIIG 3 What is ESIIG2? 3 Commissioner Reding message 4 ESIIG 2 Co - hosted events5 The Programme 6 ESIIG2 Supporters8 The Regional Ministry for consumer protection and administrative simplification13 The Technical and Scientific Committee15 Structure of the Technical and Scientific Committee15 What does the Committee do?15 Important and innovative initiatives of ESIIG 219 Publication of the Call for Papers Results23 T-Seniority: E-inclusion and Interoperability25 Alejandro Echeverria Security and Privacy Preserving Data in E-Government Integration31 Claudio Biancalana, Francesco Saverio Profiti Proposal for Interoperability Between Public Universities39 Correcher E, Universidad Politécnica de Valencia, Spain A Cross-Application Reference Model to Support Interoperability 53 Elena Baralis, Tania Cerquitelli, Silvana Raffa Table of Contents VII Applying Soa to Mobile Secure eGovernment Services The Sweb Approach65 Silke Cuno, Yuri Glickman, Petra Hoepner, Linda Strick An Identity Metasystem Approach to Improve Eid Interoperability and Assure Privacy Compliance 74 Andrea Valboni Towards Interoperable Infrastructures of Geospatial Data 86 Sergio Farruggia, Emanuele Roccatagliata Modernization and Administrative Simplification Master Plan for the Local Councils of the Region of Murcia 101 Leandro Marín Muñoz, Pedro Olivares Sánchez, Isabel Belmonte Martínez Organizational Interoperability and Organizing for Interoperability in eGovernment109 Ralf Cimander, Herbert Kubicek The National Interoperability Framework: a New Regulatory Tool to Guarantee Interoperability Among Spanish Public Administrations 123 Agustí Cerrillo The Realization of the Greek E-Gif 131 Andreas Papadakis, Kostas Rantos, Antonis Stasis Build Government Interoperability Through Open Standard Technology 141 Goodwin Ting, Anne Rasanen, Marco Pappalardo Towards an Intercultural Representation of Mediterranean Intangible Cultural Heritage (Ich) An Xml Interoperability Framework for Regional Ich Databases 154 Jesse Marsh, Francesco Passantino Castile and Leon, a Model of Interoperability 168 Isabel Alonso Sánchez, José Ignacio de Uribe Ladrón de Cegama, Antonio Francisco Pérez Fernández, Jorge Ordás Alonso The Catalan Interoperability Model182 Ignasi Albors Identity and Residence Verification Data System189 Nimia Rodríguez Escolar, Jose A Eusamio Mazagatos From Extended Enterprise to Extended Government: Regione Lazio Interoperability and Egovernment Point of View 199 Claudio Biancalana, Dante Chiroli, Claudio Pisu, Francesco Saverio Profiti, Fabio Raimondi Contribution by the Members of the Technical and Scientific Committee 215 Interoperability and Egovernment Through Adoption of Standards 215 Flavia Marzano A Brief Compendium on Interoperability in Egovernment 224 Michele M Missikoff Table of Contents VIII Spc – The Italian Interoperabilty Framework with Services241 Francesco Tortorelli, Roberto Baldoni Exploitation of Digital Contents for the Public Administration 254 Giulio De Petra, Fabrizio Gianneschi, Giaime Ginesu Deploying the full transformational power of egovernment – collaboration and interoperability –270 Sylvia Archmann, Just Castillo Iglesias ICAR Report: Interoperability and Cooperation between applications among Italian Regions (English summary)278 CISIS - Central Staff of ICAR Project List of the finalists of the iG20 Award 297 IG20 AWARDS: Eucaris, the European car and driving licence information system297 INNOVATIVNESS: Interopcyl299 TRANSFERABILITY: Semic, Semantic Interoperability Center Europe301 IMPACT: Employment/unemployment status management: actual interoperability through the CO eService303 PRACTICAL RESULTS: Emilia Romagna Labour Information System 305 The ESIIG2 Summit results: the creation of ERNI and the Interoperability Declaration of Rome 309 The Interoperability Declaration of Rome 311 Follow the new and interesting developments of Esiig2 31

Towards an eGovernment: the case of the Emirate of Dubai

This thesis examines and assesses the transformation and implementation of the Dubai Government’s operation, governance and delivery of public services through its use of ICT. The research design includes a critical examination of the evolution of ICT and its role in changing public services and government operations worldwide as an early move towards E-Government. Three recognised theories are used to examine the E-Government transformation and its effects of on governments, namely: the Technology Acceptance Model (TAM), the Diffusion of Innovation Theory (DOI) and the Lens of Max Weber’s Theory of Bureaucracy. Generally, the study seeks to determine what were the important factors for Dubai to achieve its strategic plan. Six questions were addressed by the research, stating the scope of work undertaken. First, to measure the status of eGovernment initiatives in terms of usefulness and ease of use. Second, to assess the extent of eGovernment application in terms of Government-to-Customer, Government-to-Business, Government-to-Government, and Government-to-Employees. Third, to determine the level of acceptance of eGovernment initiatives. Fourth, to explore the factors/challenges in a successful eTransformation of Dubai. Fifth, to assess the impacts/opportunities of eGovernment initiatives in the development of Dubai. Sixth, to formulate the model to achieve a successful implementation of eGovernment. A purposive sampling method was used for selecting citizens/customers, business employees and government employees, totalling 1500 equally distributed respondents. The researcher has prepared, administered and empirically tested three questionnaires, and also prepared and administered structured interviews with some officials of eGovernment. Data obtained are presented and analysed. Also, the study examines the catalytic role of eGovernment in the development of society, commerce and government, and shows fundamental changes from traditional systems or from bureaucratic paradigms to eGovernment paradigms. Comparisons are made with eGovernment applications in other countries as per rankings made by the Economist Intelligence Unit (EIU). The researcher has selected top ranked states to examine best practices in e-Government. Most importantly, this research presents a unique and original contribution to knowledge of the subject treated in its programme for achieving successful eGovernment through the proposed rocket ship model Al Bakr eGovernment Model of implementation, adoption, conclusions and findings of the study