6,362 research outputs found
Knowledge Management, Trust and Communication in the Era of Social Media
The article entitled "Selected Aspects of Evaluating Knowledge Management Quality in Contemporary Enterprises" broadens the understanding of knowledge management and estimates select aspects of knowledge management quality evaluations in modern enterprises from theoretical and practical perspectives. The seventh article aims to present the results of pilot studies on the four largest Information Communication Technology (ICT) companies' involvement in promoting the Sustainable Development Goals (SDGs) through social media. Studies examine which communication strategy is used by companies in social media. The primary purpose of the eighth article is to present the relationship between trust and knowledge sharing, taking into account the importance of this issue in the efficiency of doing business. The results showed that trust is vital in sharing knowledge and essential in achieving a high-performance efficiency level. The ninth article presents the impact of social media on consumer choices in tourism and tourist products' specificity. The study's main purpose was to indicate the most commonly used social media in selecting a tourist destination and implementing Generation Y's journey. The 10th article aims to identify the most critical purposes of using social media by responding to women's attitudes according to age and their respective countries' economic development. The research was done through an online survey in 2017–2018, followed by an analysis of eight countries' results. The article entitled "Integrated Question-Answering System for Natural Disaster Domains Based on Social Media Messages Posted at the Time of Disaster" presents the framework of a question-answering system that was developed using a Twitter dataset containing more than 9 million tweets compiled during the Osaka North Earthquake that occurred on 18 June 2018. The authors also study the structure of the questions posed and develop methods for classifying them into particular categories to find answers from the dataset using an ontology, word similarity, keyword frequency, and natural language processing. The book provides a theoretical and practical background related to trust, knowledge management, and communication in the era of social media. The editor believes that the collection of articles can be relevant to professionals, researchers, and students' needs. The authors try to diagnose the situation and show the new challenges and future directions in this area
Evaluation of cyber-tools in cultural tourism
Nowadays, e-services technology has demonstrated a pervasive character in the modern tourism industry. E-services implemented by the tourism industry, e.g., e-tourism, appeared to produce significant cost reductions and market efficiencies. Since online services are continuously accessible, time and geographic differences do not hinder the interaction between tourism service providers and their customers anymore. By usingICTs, (small) tourism organisations can enlarge their markets or operate in niche markets by serving a specific group of customers. The increased use of ICTs has thus resulted in a significant change in the structure of the tourism industry. The present paper aims to provide an overview of experiences and findings that address the socioeconomic impacts of e-services for the (cultural) tourist industry, on the basis of a systematic impact analysis. We use a SWOT approach to organise a systematic evaluation of various e-services effects, which are specifically differentiated for e-services and e-tourism (including cultural heritage) of socioeconomic importance. The main sources to identify the strengths and weaknesses of e-services are the academic and management literature that describes the experience in practice of various stakeholders. Copyright © 2011 Inderscience Enterprises Ltd
Smart destinations and the evolution of ICTs: a new scenario for destination management?
[EN] The impact of information and communication technologies (ICTs) on tourism and their foreseeable future evolution seem to be shaping a new scenario for destination management. This new context has given rise to the need for new management models. One of these models is the emerging smart tourism destination (STD), although it requires greater conceptual precision in order to become a new paradigm for destination management. This paper proposes a systemic model for STDs which facilitates the interpretation of the role of ICTs in the management of tourism destinations. Accordingly, the Delphi technique has been applied so as to determine the opinion of experts regarding the feasibility of the STD approach, its advantages and limitations and also the size of the impact of ICTs on the management and marketing of tourism destinations. This prospective exercise highlights the intensification of the impact of ICTs over the coming years which will shape a new scenario for management characterised by technology and data management. However, the efficiency of the STD approach will not depend exclusively only on technology but also on an appropriate governance of the destination that systematically incorporates the three levels of the STD, namely the strategic¿relational, instrumental and applied levels.This research has been carried out within the framework of the project "New approaches for tourism destinations planning and management: conceptualization, case studies and problems. Definition of smart tourist destinations models" (CSO2014-59193-R) under the Spanish National R&D&I Plan financed by the Ministry of Economy and Competitiveness.Ivars-Baidal, JA.; Celdrán-Bernabeu, MA.; Mazón, JN.; Perles Ivars, A. (2019). Smart destinations and the evolution of ICTs: a new scenario for destination management?. 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The use of social media in travel information search. Telematics and Informatics, 32(2), 215-229. doi:10.1016/j.tele.2014.08.005Cole, Z. D., Donohoe, H. M., & Stellefson, M. L. (2013). Internet-Based Delphi Research: Case Based Discussion. Environmental Management, 51(3), 511-523. doi:10.1007/s00267-012-0005-5Del Chiappa, G., & Baggio, R. (2015). Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure. Journal of Destination Marketing & Management, 4(3), 145-150. doi:10.1016/j.jdmm.2015.02.001Donohoe, H. M., & Needham, R. D. (2009). Moving best practice forward: Delphi characteristics, advantages, potential problems, and solutions. International Journal of Tourism Research, 11(5), 415-437. doi:10.1002/jtr.709Fuchs, M., Höpken, W., & Lexhagen, M. (2014). Big data analytics for knowledge generation in tourism destinations – A case from Sweden. 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Critical review of strategic planning research in hospitality and tourism
Strategic planning remains one of the most popular management tools, but theoretical and empirical developments in the academic literature have been a slow burn. This paper addresses this gap and provides an up-to-date review of hospitality and tourism strategic planning research. We review strategic planning research from 1995 to 2013 in seven leading tourism academic journals, and adopt a modern and broad conceptualization of strategic planning. While there is some awareness of effective tourism strategic planning processes, academic research has not kept pace with practice. To stimulate a resurgence of research interest, we provide future research directions. We observe a methodological introspection and present some new research methodologies, which are critically important in researching the turbulent, chaotic and nonlinear tourism environment
The Internet and Tourism in Rwanda: Value Chains and Networks of Connectivity-Based Enterprises in Rwanda
East Africa was the world’s last major region without submarine fibre-optic broadband internet access, and until the summer of 2009 had been forced to rely on slow and costly satellite connections for access. However, the region has recently been connected via fibre-optic cable – in theory, allowing much greater speeds at much lower prices.
This rapid transformation in the region’s connectivity has prompted politicians, journalists, academics, and citizens to speak of an economic revolution fuelled by information and communication technologies (ICTs) happening on the continent. While some research has been conducted into the impacts of ICTs on economic processes and practices, there remains surprisingly little research into changing connectivity in East Africa.
Here the authors summarise research examining the effects of this changing connectivity in the Rwandan tourism sector. We seek to understand what impacts changing connectivity is having, who benefits and who doesn’t
Global & Emerging Trends in Tourism
Kitap (Açık Erişim)Prepared with an interdisciplinary approach in the field of tourism, the book focuses on current issues in tourism. The book, prepared by experts in the field, includes topics such as Tourism Destination Management, Digital Marketing in Rural Tourism, Halal Tourism, Women Entrepreneurship and Tourism, Hospitality, MICE Tourism, Covid-19 Process in Tourism.
We hope that the book prepared in this context will contribute to Turkish tourism with theoretical and practical scientific studies in the field of tourism. In addition, we would like to thank the authors of the chapters, who had a great share in the emergence of the book with their devoted work, and the employees of NEU Publishing House for their hard work
Tourism innovation policy: Implementation and outcomes
The paper opens the “black box” of tourism innovation policy implementation through an analysis of the Spanish Programme of Innovative Business Groups that foster innovation through hybrid top-down bottom-up collaboration embedded in clusters. The focus is on three main issues: process of policy implementation, types of innovation that emerged, and the outcomes and barriers. The findings show the contradictions of this hybrid model of implementation with mixed outcomes of successful collaborations and abandoned trajectories. The Programme has stimulated the ‘propensity’ to innovate resulting in different types of innovation but has revealed the existence of mutually-reinforcing barriers. Some suggestions for future improvements of tourism innovation policies are offered including the importance of polycentricity in effective policy formulation and implementation.The research paper has been supported by the Spanish National R&D&I Plan 2008-2011 (CSO2011-26396). The authors are grateful to the state owned company "Innovation Management and Tourism Technologies, SEGITTUR" for their generous support and data provision. Isabel Rodriguez thanks the University of Alicante who funded her visit to the University of Surrey, facilitating the author’s collaboration
A Software Product Line Approach to Ontology-based Recommendations in E-Tourism Systems
This study tackles two concerns of developers of Tourism Information Systems (TIS). First is the need for more dependable recommendation services due to the intangible nature of the tourism product where it is impossible for customers to physically evaluate the services on offer prior to practical experience. Second is the need to manage dynamic user requirements in tourism due to the advent of new technologies such as the semantic web and mobile computing such that etourism systems (TIS) can evolve proactively with emerging user needs at minimal time and
development cost without performance tradeoffs.
However, TIS have very predictable characteristics and are functionally identical in most cases with minimal variations which make them attractive for software product line development. The Software Product Line Engineering (SPLE) paradigm enables the strategic and systematic reuse
of common core assets in the development of a family of software products that share some degree of commonality in order to realise a significant improvement in the cost and time of development. Hence, this thesis introduces a novel and systematic approach, called Product Line
for Ontology-based Tourism Recommendation (PLONTOREC), a special approach focusing on the creation of variants of TIS products within a product line. PLONTOREC tackles the
aforementioned problems in an engineering-like way by hybridizing concepts from ontology engineering and software product line engineering. The approach is a systematic process model consisting of product line management, ontology engineering, domain engineering, and application engineering. The unique feature of PLONTOREC is that it allows common TIS product requirements to be defined, commonalities and differences of content in TIS product
variants to be planned and limited in advance using a conceptual model, and variant TIS products to be created according to a construction specification. We demonstrated the novelty in this approach using a case study of product line development of e-tourism systems for three countries
in the West-African Region of Africa
Foresight in designing sun-beach destinations
Planteamiento de un Nuevo enfoque metodológico para incorporar la prospectiva en la planificación de destinos turísticos de sol y playa
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