Visualising Business Data: A Survey

A rapidly increasing number of businesses rely on visualisation solutions for their data management challenges. This demand stems from an industry-wide shift towards data-driven approaches to decision making and problem-solving. However, there is an overwhelming mass of heterogeneous data collected as a result. The analysis of these data become a critical and challenging part of the business process. Employing visual analysis increases data comprehension thus enabling a wider range of users to interpret the underlying behaviour, as opposed to skilled but expensive data analysts. Widening the reach to an audience with a broader range of backgrounds creates new opportunities for decision making, problem-solving, trend identification, and creative thinking. In this survey, we identify trends in business visualisation and visual analytic literature where visualisation is used to address data challenges and identify areas in which industries use visual design to develop their understanding of the business environment. Our novel classification of literature includes the topics of businesses intelligence, business ecosystem, customer-centric. This survey provides a valuable overview and insight into the business visualisation literature with a novel classification that highlights both mature and less developed research directions

From Keyword Search to Exploration: How Result Visualization Aids Discovery on the Web

A key to the Web's success is the power of search. The elegant way in which search results are returned is usually remarkably effective. However, for exploratory search in which users need to learn, discover, and understand novel or complex topics, there is substantial room for improvement. Human computer interaction researchers and web browser designers have developed novel strategies to improve Web search by enabling users to conveniently visualize, manipulate, and organize their Web search results. This monograph offers fresh ways to think about search-related cognitive processes and describes innovative design approaches to browsers and related tools. For instance, while key word search presents users with results for specific information (e.g., what is the capitol of Peru), other methods may let users see and explore the contexts of their requests for information (related or previous work, conflicting information), or the properties that associate groups of information assets (group legal decisions by lead attorney). We also consider the both traditional and novel ways in which these strategies have been evaluated. From our review of cognitive processes, browser design, and evaluations, we reflect on the future opportunities and new paradigms for exploring and interacting with Web search results

Understanding the bi-directional relationship between analytical processes and interactive visualization systems

Interactive visualizations leverage the human visual and reasoning systems to increase the scale of information with which we can effectively work, therefore improving our ability to explore and analyze large amounts of data. Interactive visualizations are often designed with target domains in mind, such as analyzing unstructured textual information, which is a main thrust in this dissertation. Since each domain has its own existing procedures of analyzing data, a good start to a well-designed interactive visualization system is to understand the domain experts' workflow and analysis processes. This dissertation recasts the importance of understanding domain users' analysis processes and incorporating such understanding into the design of interactive visualization systems. To meet this aim, I first introduce considerations guiding the gathering of general and domain-specific analysis processes in text analytics. Two interactive visualization systems are designed by following the considerations. The first system is Parallel-Topics, a visual analytics system supporting analysis of large collections of documents by extracting semantically meaningful topics. Based on lessons learned from Parallel-Topics, this dissertation further presents a general visual text analysis framework, I-Si, to present meaningful topical summaries and temporal patterns, with the capability to handle large-scale textual information. Both systems have been evaluated by expert users and deemed successful in addressing domain analysis needs. The second contribution lies in preserving domain users' analysis process while using interactive visualizations. Our research suggests the preservation could serve multiple purposes. On the one hand, it could further improve the current system. On the other hand, users often need help in recalling and revisiting their complex and sometimes iterative analysis process with an interactive visualization system. This dissertation introduces multiple types of evidences available for capturing a user's analysis process within an interactive visualization and analyzes cost/benefit ratios of the capturing methods. It concludes that tracking interaction sequences is the most un-intrusive and feasible way to capture part of a user's analysis process. To validate this claim, a user study is presented to theoretically analyze the relationship between interactions and problem-solving processes. The results indicate that constraining the way a user interacts with a mathematical puzzle does have an effect on the problemsolving process. As later evidenced in an evaluative study, a fair amount of high-level analysis can be recovered through merely analyzing interaction logs

Parallel Hierarchies: Interactive Visualization of Multidimensional Hierarchical Aggregates

Exploring multi-dimensional hierarchical data is a long-standing problem present in a wide range of fields such as bioinformatics, software systems, social sciences and business intelligence. While each hierarchical dimension within these data structures can be explored in isolation, critical information lies in the relationships between dimensions. Existing approaches can either simultaneously visualize multiple non-hierarchical dimensions, or only one or two hierarchical dimensions. Yet, the challenge of visualizing multi-dimensional hierarchical data remains open. To address this problem, we developed a novel data visualization approach -- Parallel Hierarchies -- that we demonstrate on a real-life SAP SE product called SAP Product Lifecycle Costing. The starting point of the research is a thorough customer-driven requirement engineering phase including an iterative design process. To avoid restricting ourselves to a domain-specific solution, we abstract the data and tasks gathered from users, and demonstrate the approach generality by applying Parallel Hierarchies to datasets from bioinformatics and social sciences. Moreover, we report on a qualitative user study conducted in an industrial scenario with 15 experts from 9 different companies. As a result of this co-innovation experience, several SAP customers requested a product feature out of our solution. Moreover, Parallel Hierarchies integration as a standard diagram type into SAP Analytics Cloud platform is in progress. This thesis further introduces different uncertainty representation methods applicable to Parallel Hierarchies and in general to flow diagrams. We also present a visual comparison taxonomy for time-series of hierarchically structured data with one or multiple dimensions. Moreover, we propose several visual solutions for comparing hierarchies employing flow diagrams. Finally, after presenting two application examples of Parallel Hierarchies on industrial datasets, we detail two validation methods to examine the effectiveness of the visualization solution. Particularly, we introduce a novel design validation table to assess the perceptual aspects of eight different visualization solutions including Parallel Hierarchies.:1 Introduction 1.1 Motivation and Problem Statement 1.2 Research Goals 1.3 Outline and Contributions 2 Foundations of Visualization 2.1 Information Visualization 2.1.1 Terms and Definition 2.1.2 What: Data Structures 2.1.3 Why: Visualization Tasks 2.1.4 How: Visualization Techniques 2.1.5 How: Interaction Techniques 2.2 Visual Perception 2.2.1 Visual Variables 2.2.2 Attributes of Preattentive and Attentive Processing 2.2.3 Gestalt Principles 2.3 Flow Diagrams 2.3.1 Classifications of Flow Diagrams 2.3.2 Main Visual Features 2.4 Summary 3 Related Work 3.1 Cross-tabulating Hierarchical Categories 3.1.1 Visualizing Categorical Aggregates of Item Sets 3.1.2 Hierarchical Visualization of Categorical Aggregates 3.1.3 Visualizing Item Sets and Their Hierarchical Properties 3.1.4 Hierarchical Visualization of Categorical Set Aggregates 3.2 Uncertainty Visualization 3.2.1 Uncertainty Taxonomies 3.2.2 Uncertainty in Flow Diagrams 3.3 Time-Series Data Visualization 3.3.1 Time & Data 3.3.2 User Tasks 3.3.3 Visual Representation 3.4 Summary ii Contents 4 Requirement Engineering Phase 4.1 Introduction 4.2 Environment 4.2.1 The Product 4.2.2 The Customers and Development Methodology 4.2.3 Lessons Learned 4.3 Visualization Requirements for Product Costing 4.3.1 Current Visualization Practice 4.3.2 Visualization Tasks 4.3.3 Data Structure and Size 4.3.4 Early Visualization Prototypes 4.3.5 Challenges and Lessons Learned 4.4 Data and Task Abstraction 4.4.1 Data Abstraction 4.4.2 Task Abstraction 4.5 Summary and Outlook 5 Parallel Hierarchies 5.1 Introduction 5.2 The Parallel Hierarchies Technique 5.2.1 The Individual Axis: Showing Hierarchical Categories 5.2.2 Two Interlinked Axes: Showing Pairwise Frequencies 5.2.3 Multiple Linked Axes: Propagating Frequencies 5.2.4 Fine-tuning Parallel Hierarchies through Reordering 5.3 Design Choices 5.4 Applying Parallel Hierarchies 5.4.1 US Census Data 5.4.2 Yeast Gene Ontology Annotations 5.5 Evaluation 5.5.1 Setup of the Evaluation 5.5.2 Procedure of the Evaluation 5.5.3 Results from the Evaluation 5.5.4 Validity of the Evaluation 5.6 Summary and Outlook 6 Visualizing Uncertainty in Flow Diagrams 6.1 Introduction 6.2 Uncertainty in Product Costing 6.2.1 Background 6.2.2 Main Causes of Bad Quality in Costing Data 6.3 Visualization Concepts 6.4 Uncertainty Visualization using Ribbons 6.4.1 Selected Visualization Techniques 6.4.2 Study Design and Procedure 6.4.3 Results 6.4.4 Discussion 6.5 Revised Visualization Approach using Ribbons 6.5.1 Application to Sankey Diagram 6.5.2 Application to Parallel Sets 6.5.3 Application to Parallel Hierarchies 6.6 Uncertainty Visualization using Nodes 6.6.1 Visual Design of Nodes 6.6.2 Expert Evaluation 6.7 Summary and Outlook 7 Visual Comparison Task 7.1 Introduction 7.2 Comparing Two One-dimensional Time Steps 7.2.1 Problem Statement 7.2.2 Visualization Design 7.3 Comparing Two N-dimensional Time Steps 7.4 Comparing Several One-dimensional Time Steps 7.5 Summary and Outlook 8 Parallel Hierarchies in Practice 8.1 Application to Plausibility Check Task 8.1.1 Plausibility Check Process 8.1.2 Visual Exploration of Machine Learning Results 8.2 Integration into SAP Analytics Cloud 8.2.1 SAP Analytics Cloud 8.2.2 Ocean to Table Project 8.3 Summary and Outlook 9 Validation 9.1 Introduction 9.2 Nested Model Validation Approach 9.3 Perceptual Validation of Visualization Techniques 9.3.1 Design Validation Table 9.3.2 Discussion 9.4 Summary and Outlook 10 Conclusion and Outlook 10.1 Summary of Findings 10.2 Discussion 10.3 Outlook A Questionnaires of the Evaluation B Survey of the Quality of Product Costing Data C Questionnaire of Current Practice Bibliograph