A Personalized System for Conversational Recommendations

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as movies or restaurants, but are still somewhat awkward to use. Our solution is to take advantage of the complementary strengths of personalized recommendation systems and dialogue systems, creating personalized aides. We present a system -- the Adaptive Place Advisor -- that treats item selection as an interactive, conversational process, with the program inquiring about item attributes and the user responding. Individual, long-term user preferences are unobtrusively obtained in the course of normal recommendation dialogues and used to direct future conversations with the same user. We present a novel user model that influences both item search and the questions asked during a conversation. We demonstrate the effectiveness of our system in significantly reducing the time and number of interactions required to find a satisfactory item, as compared to a control group of users interacting with a non-adaptive version of the system

Talk the Walk: Synthetic Data Generation for Conversational Music Recommendation

Recommendation systems are ubiquitous yet often difficult for users to control and adjust when recommendation quality is poor. This has motivated the development of conversational recommendation systems (CRSs), with control over recommendations provided through natural language feedback. However, building conversational recommendation systems requires conversational training data involving user utterances paired with items that cover a diverse range of preferences. Such data has proved challenging to collect scalably using conventional methods like crowdsourcing. We address it in the context of item-set recommendation, noting the increasing attention to this task motivated by use cases like music, news and recipe recommendation. We present a new technique, TalkTheWalk, that synthesizes realistic high-quality conversational data by leveraging domain expertise encoded in widely available curated item collections, showing how these can be transformed into corresponding item set curation conversations. Specifically, TalkTheWalk generates a sequence of hypothetical yet plausible item sets returned by a system, then uses a language model to produce corresponding user utterances. Applying TalkTheWalk to music recommendation, we generate over one million diverse playlist curation conversations. A human evaluation shows that the conversations contain consistent utterances with relevant item sets, nearly matching the quality of small human-collected conversational data for this task. At the same time, when the synthetic corpus is used to train a CRS, it improves Hits@100 by 10.5 points on a benchmark dataset over standard baselines and is preferred over the top-performing baseline in an online evaluation

Generating Abstractive Summaries from Meeting Transcripts

Summaries of meetings are very important as they convey the essential content of discussions in a concise form. Generally, it is time consuming to read and understand the whole documents. Therefore, summaries play an important role as the readers are interested in only the important context of discussions. In this work, we address the task of meeting document summarization. Automatic summarization systems on meeting conversations developed so far have been primarily extractive, resulting in unacceptable summaries that are hard to read. The extracted utterances contain disfluencies that affect the quality of the extractive summaries. To make summaries much more readable, we propose an approach to generating abstractive summaries by fusing important content from several utterances. We first separate meeting transcripts into various topic segments, and then identify the important utterances in each segment using a supervised learning approach. The important utterances are then combined together to generate a one-sentence summary. In the text generation step, the dependency parses of the utterances in each segment are combined together to create a directed graph. The most informative and well-formed sub-graph obtained by integer linear programming (ILP) is selected to generate a one-sentence summary for each topic segment. The ILP formulation reduces disfluencies by leveraging grammatical relations that are more prominent in non-conversational style of text, and therefore generates summaries that is comparable to human-written abstractive summaries. Experimental results show that our method can generate more informative summaries than the baselines. In addition, readability assessments by human judges as well as log-likelihood estimates obtained from the dependency parser show that our generated summaries are significantly readable and well-formed.Comment: 10 pages, Proceedings of the 2015 ACM Symposium on Document Engineering, DocEng' 201

Towards a Fully Unsupervised Framework for Intent Induction in Customer Support Dialogues

State of the art models in intent induction require annotated datasets. However, annotating dialogues is time-consuming, laborious and expensive. In this work, we propose a completely unsupervised framework for intent induction within a dialogue. In addition, we show how pre-processing the dialogue corpora can improve results. Finally, we show how to extract the dialogue flows of intentions by investigating the most common sequences. Although we test our work in the MultiWOZ dataset, the fact that this framework requires no prior knowledge make it applicable to any possible use case, making it very relevant to real world customer support applications across industry.Comment: 16 pages, 8 figure

Personalized Memory Transfer for Conversational Recommendation Systems

Dialogue systems are becoming an increasingly common part of many users\u27 daily routines. Natural language serves as a convenient interface to express our preferences with the underlying systems. In this work, we implement a full-fledged Conversational Recommendation System, mainly focusing on learning user preferences through online conversations. Compared to the traditional collaborative filtering setting where feedback is provided quantitatively, conversational users may only indicate their preferences at a high level with inexact item mentions in the form of natural language chit-chat. This makes it harder for the system to correctly interpret user intent and in turn provide useful recommendations to the user. To tackle the ambiguities in natural language conversations, we propose Personalized Memory Transfer (PMT) which learns a personalized model in an online manner by leveraging a key-value memory structure to distill user feedback directly from conversations. This memory structure enables the integration of prior knowledge to transfer existing item representations/preferences and natural language representations. We also implement a retrieval based response generation module, where the system in addition to recommending items to the user, also responds to the user, either to elicit more information regarding the user intent or just for a casual chit-chat. The experiments were conducted on two public datasets and the results demonstrate the effectiveness of the proposed approach

Individual and Domain Adaptation in Sentence Planning for Dialogue

One of the biggest challenges in the development and deployment of spoken dialogue systems is the design of the spoken language generation module. This challenge arises from the need for the generator to adapt to many features of the dialogue domain, user population, and dialogue context. A promising approach is trainable generation, which uses general-purpose linguistic knowledge that is automatically adapted to the features of interest, such as the application domain, individual user, or user group. In this paper we present and evaluate a trainable sentence planner for providing restaurant information in the MATCH dialogue system. We show that trainable sentence planning can produce complex information presentations whose quality is comparable to the output of a template-based generator tuned to this domain. We also show that our method easily supports adapting the sentence planner to individuals, and that the individualized sentence planners generally perform better than models trained and tested on a population of individuals. Previous work has documented and utilized individual preferences for content selection, but to our knowledge, these results provide the first demonstration of individual preferences for sentence planning operations, affecting the content order, discourse structure and sentence structure of system responses. Finally, we evaluate the contribution of different feature sets, and show that, in our application, n-gram features often do as well as features based on higher-level linguistic representations