Low-supervision urgency detection and transfer in short crisis messages

Humanitarian disasters have been on the rise in recent years due to the effects of climate change and socio-political situations such as the refugee crisis. Technology can be used to best mobilize resources such as food and water in the event of a natural disaster, by semi-automatically flagging tweets and short messages as indicating an urgent need. The problem is challenging not just because of the sparseness of data in the immediate aftermath of a disaster, but because of the varying characteristics of disasters in developing countries (making it difficult to train just one system) and the noise and quirks in social media. In this paper, we present a robust, low-supervision social media urgency system that adapts to arbitrary crises by leveraging both labeled and unlabeled data in an ensemble setting. The system is also able to adapt to new crises where an unlabeled background corpus may not be available yet by utilizing a simple and effective transfer learning methodology. Experimentally, our transfer learning and low-supervision approaches are found to outperform viable baselines with high significance on myriad disaster datasets.Comment: 8 pages, short version published in ASONAM 201

A Neural Network-Based Situational Awareness Approach for Emergency Response

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Identifying and Processing Crisis Information from Social Media

Social media platforms play a crucial role in how people communicate, particularly during crisis situations such as natural disasters. People share and disseminate information on social media platforms that relates to updates, alerts, rescue and relief requests among other crisis relevant information. Hurricane Harvey and Hurricane Sandy saw over tens of millions of posts getting generated, on Twitter, in a short span of time. The ambit of such posts spreads across a wide range such as personal and official communications, and citizen sensing, to mention a few. This makes social media platforms a source of vital information to different stakeholders in crisis situations such as impacted communities, relief agencies, and civic authorities. However, the overwhelming volume of data generated during such times, makes it impossible to manually identify information relevant to crisis. Additionally, a large portion of posts in voluminous streams is not relevant or bears minimal relevance to crisis situations. This has steered much research towards exploring methods that can automatically identify crisis relevant information from voluminous streams of data during such scenarios. However, the problem of identifying crisis relevant information from social media platforms, such as Twitter, is not trivial given the nature of unstructured text such as short text length and syntactic variations among other challenges. A key objective, while creating automatic crisis relevancy classification systems, is to make them adaptable to a wide range of crisis types and languages. Many related approaches rely on statistical features which are quantifiable properties and linguistic properties of the text. A general approach is to train the classification model on labelled data acquired from crisis events and evaluate on other crisis events. A key aspect missing from explored literature is the validity of crisis relevancy classification models when applied to data from unseen types of crisis events and languages. For instance, how would the accuracy of a crisis relevancy classification model, trained on earthquake type of events, change when applied to flood type of events. Or, how would a model perform when trained on crisis data in English but applied to data in Italian. This thesis investigates these problems from a semantics perspective, where the challenges posed by diverse types of crisis and language variations are seen as the problems that can be tackled by enriching the data semantically. The use of knowledge bases such as DBpedia, BabelNet, and Wikipedia, for semantic enrichment of data in text classification problems has often been studied. Semantic enrichment of data through entity linking and expansion of context via knowledge bases can take advantage of connections between different concepts and thus enhance contextual coherency across crisis types and languages. Several previous works have focused on similar problems and proposed approaches using statistical features and/or non-semantic features. The use of semantics extracted through knowledge graphs has remained unexplored in building crisis relevancy classifiers that are adaptive to varying crisis types and multilingual data. Experiments conducted in this thesis consider data from Twitter, a micro-blogging social media platform, and analyse multiple aspects of crisis data classification. The results obtained through various analyses in this thesis demonstrate the value of semantic enrichment of text through knowledge graphs in improving the adaptability of crisis relevancy classifiers across crisis types and languages, in comparison to statistical features as often used in much of the related work

Information Refinement Technologies for Crisis Informatics: User Expectations and Design Implications for Social Media and Mobile Apps in Crises

In the past 20 years, mobile technologies and social media have not only been established in everyday life, but also in crises, disasters, and emergencies. Especially large-scale events, such as 2012 Hurricane Sandy or the 2013 European Floods, showed that citizens are not passive victims but active participants utilizing mobile and social information and communication technologies (ICT) for crisis response (Reuter, Hughes, et al., 2018). Accordingly, the research field of crisis informatics emerged as a multidisciplinary field which combines computing and social science knowledge of disasters and is rooted in disciplines such as human-computer interaction (HCI), computer science (CS), computer supported cooperative work (CSCW), and information systems (IS). While citizens use personal ICT to respond to a disaster to cope with uncertainty, emergency services such as fire and police departments started using available online data to increase situational awareness and improve decision making for a better crisis response (Palen & Anderson, 2016). When looking at even larger crises, such as the ongoing COVID-19 pandemic, it becomes apparent the challenges of crisis informatics are amplified (Xie et al., 2020). Notably, information is often not available in perfect shape to assist crisis response: the dissemination of high-volume, heterogeneous and highly semantic data by citizens, often referred to as big social data (Olshannikova et al., 2017), poses challenges for emergency services in terms of access, quality and quantity of information. In order to achieve situational awareness or even actionable information, meaning the right information for the right person at the right time (Zade et al., 2018), information must be refined according to event-based factors, organizational requirements, societal boundary conditions and technical feasibility. In order to research the topic of information refinement, this dissertation combines the methodological framework of design case studies (Wulf et al., 2011) with principles of design science research (Hevner et al., 2004). These extended design case studies consist of four phases, each contributing to research with distinct results. This thesis first reviews existing research on use, role, and perception patterns in crisis informatics, emphasizing the increasing potentials of public participation in crisis response using social media. Then, empirical studies conducted with the German population reveal positive attitudes and increasing use of mobile and social technologies during crises, but also highlight barriers of use and expectations towards emergency services to monitor and interact in media. The findings led to the design of innovative ICT artefacts, including visual guidelines for citizens’ use of social media in emergencies (SMG), an emergency service web interface for aggregating mobile and social data (ESI), an efficient algorithm for detecting relevant information in social media (SMO), and a mobile app for bidirectional communication between emergency services and citizens (112.social). The evaluation of artefacts involved the participation of end-users in the application field of crisis management, pointing out potentials for future improvements and research potentials. The thesis concludes with a framework on information refinement for crisis informatics, integrating event-based, organizational, societal, and technological perspectives

Artificial Intelligence in the Creative Industries: A Review

This paper reviews the current state of the art in Artificial Intelligence (AI) technologies and applications in the context of the creative industries. A brief background of AI, and specifically Machine Learning (ML) algorithms, is provided including Convolutional Neural Network (CNNs), Generative Adversarial Networks (GANs), Recurrent Neural Networks (RNNs) and Deep Reinforcement Learning (DRL). We categorise creative applications into five groups related to how AI technologies are used: i) content creation, ii) information analysis, iii) content enhancement and post production workflows, iv) information extraction and enhancement, and v) data compression. We critically examine the successes and limitations of this rapidly advancing technology in each of these areas. We further differentiate between the use of AI as a creative tool and its potential as a creator in its own right. We foresee that, in the near future, machine learning-based AI will be adopted widely as a tool or collaborative assistant for creativity. In contrast, we observe that the successes of machine learning in domains with fewer constraints, where AI is the `creator', remain modest. The potential of AI (or its developers) to win awards for its original creations in competition with human creatives is also limited, based on contemporary technologies. We therefore conclude that, in the context of creative industries, maximum benefit from AI will be derived where its focus is human centric -- where it is designed to augment, rather than replace, human creativity

Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020

On behalf of the Program Committee, a very warm welcome to the Seventh Italian Conference on Computational Linguistics (CLiC-it 2020). This edition of the conference is held in Bologna and organised by the University of Bologna. The CLiC-it conference series is an initiative of the Italian Association for Computational Linguistics (AILC) which, after six years of activity, has clearly established itself as the premier national forum for research and development in the fields of Computational Linguistics and Natural Language Processing, where leading researchers and practitioners from academia and industry meet to share their research results, experiences, and challenges

VaxInsight: an artificial intelligence system to access large-scale public perceptions of vaccination from social media

Vaccination is considered one of the greatest public health achievements of the 20th century. A high vaccination rate is required to reduce the prevalence and incidence of vaccine-preventable diseases. However, in the last two decades, there has been a significant and increasing number of people who refuse or delay getting vaccinated and who prohibit their children from receiving vaccinations. Importantly, under-vaccination is associated with infectious disease outbreaks. A good understanding of public perceptions regarding vaccinations is important if we are to develop effective vaccination promotion strategies. Traditional methods of research, such as surveys, suffer limitations that impede our understanding of public perceptions, including resources cost, delays in data collection and analysis, especially in large samples. The popularity of social media (e.g. Twitter), combined with advances in artificial intelligence algorithms (e.g. natural language processing, deep learning), open up new avenues for accessing large scale data on public perceptions related to vaccinations. This dissertation reports on an original and systematic effort to develop artificial intelligence algorithms that will increase our ability to use Twitter discussions to understand vaccine-related perceptions and intentions. The research is framed within the perspectives offered by grounded behavior change theories. Tweets concerning the human papillomavirus (HPV) vaccine were used to accomplish three major aims: 1) Develop a deep learning-based system to better understand public perceptions of the HPV vaccine, using Twitter data and behavior change theories; 2) Develop a deep learning-based system to infer Twitter users’ demographic characteristics (e.g. gender and home location) and investigate demographic differences in public perceptions of the HPV vaccine; 3) Develop a web-based interactive visualization system to monitor real-time Twitter discussions of the HPV vaccine. For Aim 1, the bi-directional long short-term memory (LSTM) network with attention mechanism outperformed traditional machine learning and competitive deep learning algorithms in mapping Twitter discussions to the theoretical constructs of behavior change theories. Domain-specific embedding trained on HPV vaccine-related Twitter corpus by fastText algorithms further improved performance on some tasks. Time series analyses revealed evolving trends of public perceptions regarding the HPV vaccine. For Aim 2, the character-based convolutional neural network model achieved favorable state-of-the-art performance in Twitter gender inference on a Public Author Profiling challenge. The trained models then were applied to the Twitter corpus and they identified gender differences in public perceptions of the HPV vaccine. The findings on gender differences were largely consistent with previous survey-based studies. For the Twitter users’ home location inference, geo-tagging was framed as text classification tasks that resulted in a character-based recurrent neural network model. The model outperformed machine learning and deep learning baselines on home location tagging. Interstate variations in public perceptions of the HPV vaccine also were identified. For Aim 3, a prototype web-based interactive dashboard, VaxInsight, was built to synthesize HPV vaccine-related Twitter discussions in a comprehendible format. The usability test of VaxInsight showed high usability of the system. Notably, this maybe the first study to use deep learning algorithms to understand Twitter discussions of the HPV vaccine within the perspective of grounded behavior change theories. VaxInsight is also the first system that allows users to explore public health beliefs of vaccine related topics from Twitter. Thus, the present research makes original and systematical contributions to medical informatics by combining cutting-edge artificial intelligence algorithms and grounded behavior change theories. This work also builds a foundation for the next generation of real-time public health surveillance and research

Enhancing disaster situational awareness through scalable curation of social media

Online social media is today used during humanitarian disasters by victims, responders, journalists and others, to publicly exchange accounts of ongoing events, requests for help, aggregate reports, reflections and commentary. In many cases, incident reports become available on social media before being picked up by traditional information channels, and often include rich evidence such as photos and video recordings. However, individual messages are sparse in content and message inflow rates can reach hundreds of thousands of items per hour during large scale events. Current information management methods struggle to make sense of this vast body of knowledge, due to limitations in terms of accuracy and scalability of processing, summarization capabilities, organizational acceptance and even basic understanding of users’ needs. If solutions to these problems can be found, social media can be mined to offer disaster responders unprecedented levels of situational awareness. This thesis provides a first comprehensive overview of humanitarian disaster stakeholders and their information needs, against which the utility of the proposed and future information management solutions can be assessed. The research then shows how automated online textclustering techniques can provide report de-duplication, timely event detection, ranking and summarization of content in rapid social media streams. To identify and filter out reports that correspond to the information needs of specific stakeholders, crowdsourced information extraction is combined with supervised classification techniques to generalize human annotation behaviour and scale up processing capacity several orders of magnitude. These hybrid processing techniques are implemented in CrisisTracker, a novel software tool, and evaluated through deployment in a large-scale multi-language disaster information management setting. Evaluation shows that the proposed techniques can effectively make social media an accessible complement to currently relied-on information collection methods, which enables disaster analysts to detect and comprehend unfolding events more quickly, deeply and with greater coverage.Actualmente, m´ıdias sociais s˜ao utilizadas em crises humanit´arias por v´ıtimas, apoios de emergˆencia, jornalistas e outros, para partilhar publicamente eventos, pedidos ajuda, relat´orios, reflex˜oes e coment´arios. Frequentemente, relat´orios de incidentes est˜ao dispon´ıveis nestes servic¸o muito antes de estarem dispon´ıveis nos canais de informac¸˜ao comuns e incluem recursos adicionais, tais como fotografia e video. No entanto, mensagens individuais s˜ao escassas em conteu´do e o fluxo destas pode chegar aos milhares de unidades por hora durante grandes eventos. Actualmente, sistemas de gest˜ao de informac¸˜ao s˜ao ineficientes, em grande parte devido a limita¸c˜oes em termos de rigor e escalabilidade de processamento, sintetiza¸c˜ao, aceitac¸˜ao organizacional ou simplesmente falta de compreens˜ao das necessidades dos utilizadores. Se existissem solu¸c˜oes eficientes para extrair informa¸c˜ao de m´ıdias sociais em tempos de crise, apoios de emergˆencia teriam acesso a informac¸˜ao rigorosa, resultando em respostas mais eficientes. Esta tese cont´em a primeira lista exaustiva de parte interessada em ajuda humanit´aria e suas necessidades de informa¸c˜ao, v´alida para a utilizac¸˜ao do sistema proposto e futuras soluc¸˜oes. A investiga¸c˜ao nesta tese demonstra que sistemas de aglomera¸c˜ao de texto autom´atico podem remover redundˆancia de termos; detectar eventos; ordenar por relevˆancia e sintetizar conteu´do dinˆamico de m´ıdias sociais. Para identificar e filtrar relat´orios relevantes para diversos parte interessada, algoritmos de inteligˆencia artificial s˜ao utilizados para generalizar anotac¸˜oes criadas por utilizadores e automatizar consideravelmente o processamento. Esta solu¸c˜ao inovadora, CrisisTracker, foi testada em situa¸c˜oes de grande escala, em diversas l´ınguas, para gest˜ao de informa¸c˜ao em casos de crise humanit´aria. Os resultados demonstram que os m´etodos propostos podem efectivamente tornar a informa¸c˜ao de m´ıdias sociais acess´ıvel e complementam os m´etodos actuais utilizados para gest˜ao de informa¸c˜ao por analistas de crises, para detectar e compreender eventos eficientemente, com maior detalhe e cobertura