MojiTalk: Generating Emotional Responses at Scale

Generating emotional language is a key step towards building empathetic natural language processing agents. However, a major challenge for this line of research is the lack of large-scale labeled training data, and previous studies are limited to only small sets of human annotated sentiment labels. Additionally, explicitly controlling the emotion and sentiment of generated text is also difficult. In this paper, we take a more radical approach: we exploit the idea of leveraging Twitter data that are naturally labeled with emojis. More specifically, we collect a large corpus of Twitter conversations that include emojis in the response, and assume the emojis convey the underlying emotions of the sentence. We then introduce a reinforced conditional variational encoder approach to train a deep generative model on these conversations, which allows us to use emojis to control the emotion of the generated text. Experimentally, we show in our quantitative and qualitative analyses that the proposed models can successfully generate high-quality abstractive conversation responses in accordance with designated emotions

Learning a Policy for Opportunistic Active Learning

Active learning identifies data points to label that are expected to be the most useful in improving a supervised model. Opportunistic active learning incorporates active learning into interactive tasks that constrain possible queries during interactions. Prior work has shown that opportunistic active learning can be used to improve grounding of natural language descriptions in an interactive object retrieval task. In this work, we use reinforcement learning for such an object retrieval task, to learn a policy that effectively trades off task completion with model improvement that would benefit future tasks.Comment: EMNLP 2018 Camera Read

Seamlessly Unifying Attributes and Items: Conversational Recommendation for Cold-Start Users

Static recommendation methods like collaborative filtering suffer from the inherent limitation of performing real-time personalization for cold-start users. Online recommendation, e.g., multi-armed bandit approach, addresses this limitation by interactively exploring user preference online and pursuing the exploration-exploitation (EE) trade-off. However, existing bandit-based methods model recommendation actions homogeneously. Specifically, they only consider the items as the arms, being incapable of handling the item attributes, which naturally provide interpretable information of user's current demands and can effectively filter out undesired items. In this work, we consider the conversational recommendation for cold-start users, where a system can both ask the attributes from and recommend items to a user interactively. This important scenario was studied in a recent work. However, it employs a hand-crafted function to decide when to ask attributes or make recommendations. Such separate modeling of attributes and items makes the effectiveness of the system highly rely on the choice of the hand-crafted function, thus introducing fragility to the system. To address this limitation, we seamlessly unify attributes and items in the same arm space and achieve their EE trade-offs automatically using the framework of Thompson Sampling. Our Conversational Thompson Sampling (ConTS) model holistically solves all questions in conversational recommendation by choosing the arm with the maximal reward to play. Extensive experiments on three benchmark datasets show that ConTS outperforms the state-of-the-art methods Conversational UCB (ConUCB) and Estimation-Action-Reflection model in both metrics of success rate and average number of conversation turns.Comment: TOIS 202

Towards Improving Proactive Dialog Agents Using Socially-Aware Reinforcement Learning

The next step for intelligent dialog agents is to escape their role as silent bystanders and become proactive. Well-defined proactive behavior may improve human-machine cooperation, as the agent takes a more active role during interaction and takes off responsibility from the user. However, proactivity is a double-edged sword because poorly executed pre-emptive actions may have a devastating effect not only on the task outcome but also on the relationship with the user. For designing adequate proactive dialog strategies, we propose a novel approach including both social as well as task-relevant features in the dialog. Here, the primary goal is to optimize proactive behavior so that it is task-oriented - this implies high task success and efficiency - while also being socially effective by fostering user trust. Including both aspects in the reward function for training a proactive dialog agent using reinforcement learning showed the benefit of our approach for more successful human-machine cooperation

Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class