How digital data are used in the domain of health: A short review of current knowledge

In the era of digitalization, digital data is available about every aspect of our daily lives, including our physical and mental health. Digital data has been applied in the domain of healthcare for the detection of an outbreak of infectious diseases, clinical decision support, personalized care, and genomics. This paper will serve as a review of the rapidly evolving field of digital health. More specifically, we will discuss (1) big data and physical health, (2) big data and mental health, (3) digital contact tracing during the COVID-19 pandemic, and finally, (4) ethical issues with using digital data for health-related purposes. With this review, we aim to stimulate a public debate on the appropriate usage of digital data in the health sector

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia