ISO 9000 QMS: a strategic business development agent or a production quality assurance and marketing tool: the Greek agro-coops' experience

A serious business issue, recurring in the public debate held in Greece and concerning the future of the Agricultural sector, is the stated need of the Agro-coops’ sector’s organisational and operational reform and improvement (Karamichas, 2008; Tolios, 2003). This identified and/or suggested required strategic business development and change is considered to be a product and at the same time the source of the agro-coops’ required organisational performance improvement, as Kamenidis (2008), Arvanitoyiannis (2001) and Parnell (2000) suggest. Furthermore, they relate this strategic business development and change, and performance improvement process with the agro-coops’ business processes’ reconfiguration and resulting improvement. According to the majority of the proposed economic and business models, the major mechanism to accomplish the aforementioned aim - that is the strategic choice of the Agro-coops’ sector for operating effectively and efficiently - is and/or should be the adoption of the privately owned businesses’ sector organisational framework (Karamichas, 2008; Parnell, 2000). Furthermore, the agro-coops have to combine these adopted elements and practices with the particularities of the agricultural business sector, as Ian McPherson (1995) emphatically states. On the other hand, the distinct ownership structure of the agro-coops which is more democratic than hierarchical makes the implementation of change more difficult

Cost-Saving Strategies for Municipal Wastewater Treatment Plant Managers

Wastewater treatment plant (WWTP) managers deal with increased costs while facing declining budgets to meet treated water standards. Biological disinfection processes comprise 65% of a typical WWTP\u27s energy use and are of significant concern to WWTP managers. Grounded in the resource-based view theory and Six Sigma DMAIC approach as the conceptual framework, the purpose of this qualitative embedded single case study was to explore strategies WWTP managers use to lower water disinfection costs. Data were collected using semistructured interviews with four plant managers of the same organization in the central region municipalities of Florida who successfully implemented strategies to lower costs in wastewater disinfection. Data were collected using semi-structured interviews and organizational policies, and financial documents. Four key themes emerged from the three-phase thematic analysis (a) managers’ role in lowering cost, (b) automation with continuous monitoring, (c) improvement and control, and (d) communication. A key recommendation is for WWTP managers to analyze and document used strategy methods to help future researchers and practitioners understand which parts of the methodology best suit their wastewater disinfection to benefit the service-receiving public and environmental sectors. The implications for positive social change include the opportunity for enhancing WWTP managers’ use of strategy to reduce costs in water disinfection further and improve the relationship between WWTP managers and customers by lowering tax rates

Manager’s and citizen’s perspective of positive and negative risks for small probabilities

So far „risk‟ has been mostly defined as the expected value of a loss, mathematically PL, being P the probability of an adverse event and L the loss incurred as a consequence of the event. The so called risk matrix is based on this definition. Also for favorable events one usually refers to the expected gain PG, being G the gain incurred as a consequence of the positive event. These “measures” are generally violated in practice. The case of insurances (on the side of losses, negative risk) and the case of lotteries (on the side of gains, positive risk) are the most obvious. In these cases a single person is available to pay a higher price than that stated by the mathematical expected value, according to (more or less theoretically justified) measures. The higher the risk, the higher the unfair accepted price. The definition of risk as expected value is justified in a long term “manager‟s” perspective, in which it is conceivable to distribute the effects of an adverse event on a large number of subjects or a large number of recurrences. In other words, this definition is mostly justified on frequentist terms. Moreover, according to this definition, in two extreme situations (high-probability/low-consequence and low-probability/high-consequence), the estimated risk is low. This logic is against the principles of sustainability and continuous improvement, which should impose instead both a continuous search for lower probabilities of adverse events (higher and higher reliability) and a continuous search for lower impact of adverse events (in accordance with the fail-safe principle). In this work a different definition of risk is proposed, which stems from the idea of safeguard: (1Risk)=(1P)(1L). According to this definition, the risk levels can be considered low only when both the probability of the adverse event and the loss are small. Such perspective, in which the calculation of safeguard is privileged to the calculation of risk, would possibly avoid exposing the Society to catastrophic consequences, sometimes due to wrong or oversimplified use of probabilistic models. Therefore, it can be seen as the citizen‟s perspective to the definition of risk

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services

Strategies for Developing Sustainable Supply Chain Links With Local Producers

Failure to sustain agriculture supply chain links with local producers may lead to supply chain disruptions affecting the flow of products and materials. Successful strategies are essential for agribusiness supply chain managers to maintain profitability. Grounded in the value-based supply chain model, the purpose of this qualitative multiple case study was to explore strategies agribusiness managers used to develop sustainable supply chain links with local producers to maintain profitability. Semistructured online interviews were conducted with six Cameroon agribusiness managers who developed sustainable supply chain links with local producers for more than 5 years. Data analysis of the interviews and administrative documents using Yin’s five-phase analysis led to four themes: forecasting and planning deliveries from local producers, stakeholder engagement and communication, organizing and coordinating value chain operations, and financial management. A recommendation is that agribusiness managers adopt integrated plans matching the output production plan of local producers with the input consumption plan of the buying organization. The implications for positive social change include the potential to increase the number of direct and indirect jobs within the value chain and broaden the availability of reliable local food supply throughout communities

Rethinking the risk matrix

So far risk has been mostly defined as the expected value of a loss, mathematically PL (being P the probability of an adverse event and L the loss incurred as a consequence of the adverse event). The so called risk matrix follows from such definition. This definition of risk is justified in a long term “managerial” perspective, in which it is conceivable to distribute the effects of an adverse event on a large number of subjects or a large number of recurrences. In other words, this definition is mostly justified on frequentist terms. Moreover, according to this definition, in two extreme situations (high-probability/low-consequence and low-probability/high-consequence), the estimated risk is low. This logic is against the principles of sustainability and continuous improvement, which should impose instead both a continuous search for lower probabilities of adverse events (higher and higher reliability) and a continuous search for lower impact of adverse events (in accordance with the fail-safe principle). In this work a different definition of risk is proposed, which stems from the idea of safeguard: (1Risk)=(1P)(1L). According to this definition, the risk levels can be considered low only when both the probability of the adverse event and the loss are small. Such perspective, in which the calculation of safeguard is privileged to the calculation of risk, would possibly avoid exposing the Society to catastrophic consequences, sometimes due to wrong or oversimplified use of probabilistic models. Therefore, it can be seen as the citizen’s perspective to the definition of risk

Enterprise reference architectures for higher education institutions: Analysis, comparison and practical uses

Enterprise Architecture (EA) is currently accepted as one on the major instruments for enabling organisations in their transformation processes to achieve business-technology alignment. Despite that over the last years EA has been successfully adopted in many industries, Higher Education still represents one of the sectors with lower levels of adoption and maturity of EA practices. The present thesis puts the emphasis particularly on the study Enterprise Reference Architectures (ERAs), as a particular type of EA artefact, in Higher Education Institutions (HEIs). After formally clarifying the concept of ERAs and giving a panoramic view of the current state-of-the-art of existing HEI-oriented ERAs, the thesis proposes an artefact framework build through a Design Science Research (DSR) approach aimed to facilitate practitioners their (re-)use or application in their own real practical settings. The purpose of the constructed artefact is to support practitioners when conducting the necessary adjustments to exiting HEI-oriented ERAs in order to be successfully applied for their specific needs.La Arquitectura Empresarial (AE) es actualmente reconocida como una disciplina que permite configurar procesos de trasformación organizativa a objeto de alinear el negocio con la tecnología. A pesar de que en los últimos años la AE se ha ido adoptando progresivamente de forma exitosa en diversas industrias, la educación superior representa todavía hoy en día uno de los sectores con menores niveles de adopción y de madurez en lo que se refiere a las prácticas de AE. La presente tesis hace especial hincapié en el estudio de las Arquitecturas de Referencia Empresariales (AREs), entendidas como un artefacto específico de AE, en Instituciones de Educación Superior (IES). Así, después de clarificar formalmente el concepto de ARE y de ofrecer una visión panorámica del estado del arte relativo a las AREs para IES existentes, la tesis propone un framework de trabajo construido a través de un enfoque de investigación basado en la Ciencia del diseño destinado a facilitar su (re-)utilización o aplicación práctica en dominios de trabajo reales. El objetivo del artefacto es proporcionar soporte práctico a los profesionales para realizar los ajustes necesarios a las AREs para IES existentes para que puedan aplicarlas con éxito a sus necesidades específicas.L'Arquitectura Empresarial (AE) és actualment reconeguda com una disciplina que permet configurar processos de transformació organitzatius a fi d'alinear el negoci amb la tecnologia. Tot i que en els darrers anys l'AE s'ha anat adoptant progressivament amb èxit en diverses indústries, l'educació superior representa encara avui dia un dels sectors amb menors nivells d'adopció i de maduresa pel que fa a pràctiques d'AE. Aquesta tesi posa especial èmfasi en l'estudi de les Arquitectures de Referència Empresarials (AREs), enteses com un artefacte concret d'AE, a Institucions d'Educació Superior (IES). Així, després d'aclarir formalment el concepte d'ARE i oferir una visió panoràmica de l'estat de l'art relatiu a les ARE per a IES existents, la tesi proposa un framework de treball construït a través d'un enfocament de recerca basat en la ciència del disseny destinat a facilitar-ne la seva (re-)utilització o aplicació pràctica en dominis de treball reals. L'objectiu de l'artefacte és proporcionar suport pràctic als professionals per realitzar els ajustaments necessaris a les AREs per a IES existents de forma que les puguin aplicar amb èxit a les seves necessitats específiques.Tecnologies de la informació i de xarxe