Interface usability analysis of selected streaming services in Poland

The aim of this paper is to analyse the interface quality of selected services providing video-on-demand on the Polish internet market. Interfaces of three services were evaluated (Netflix, Amazon Prime Video, and Player). The evaluation was conducted using an expert review, an eye-tracking study, and an accessibility assessment using the WAVE web tool. For the study, a research thesis was established – Netflix has the most usable interface among the three streaming portal interfaces studied. As a result of the evaluation of three research methods, the thesis has been confirmed

Measuring Learnability in Human-Computer Interaction

It is well accepted that learnability is a crucial attribute of usability that should be considered in almost every software system. A good learnability leads within a short time and with minimal effort to a high level of proficiency of the user. Therefore, expensive training time of complex systems is reduced. However, there is only few consensus on how to define and evaluate learnability. In addition, gathering detailed information on learnability is quite difficult. In todays books on usability evaluation, learnability gets only few attention, research publications are spread to several other fields and the term learnability is also used in other context. The objective of this thesis is to give an structured overview of learnability and methods for evaluation and additionally assist in the evaluator’s individual choice of an appropriate method. First of all, several definitions of learnability are discussed. For a deeper understanding psychological background knowledge is provided. Afterwards, methods to asses learnability are presented. This comprises nine methods that seem particularly appropriate to measure learnability. As this methods are very diverse, a framework based on analytical hierarchy process is provided. This framework aims to classify presented methods with respect to certain criteria and assess practitioners in selecting an appropriate method to measure learnability

Passphrase and keystroke dynamics authentication: security and usability

It was found that employees spend a total 2.25 days within a 60 day period on password related activities. Another study found that over 85 days an average user will create 25 accounts with an average of 6.5 unique passwords. These numbers are expected to increase over time as more systems become available. In addition, the use of 6.5 unique passwords highlight that passwords are being reused which creates security concerns as multiple systems will be accessible by an unauthorised party if one of these passwords is leaked. Current user authentication solutions either increase security or usability. When security increases, usability decreases, or vice versa. To add to this, stringent security protocols encourage unsecure behaviours by the user such as writing the password down on a piece of paper to remember it. It was found that passphrases require less cognitive effort than passwords and because passphrases are stronger than passwords, they don’t need to be changed as frequently as passwords. This study aimed to assess a two-tier user authentication solution that increases security and usability. The proposed solution uses passphrases in conjunction with keystroke dynamics to address this research problem. The design science research approach was used to guide this study. The study’s theoretical foundation includes three theories. The Shannon entropy formula was used to calculate the strength of passwords, passphrases and keystroke dynamics. The chunking theory assisted in assessing password and passphrase memorisation issues and the keystroke-level model was used to assess password and passphrase typing issues. Two primary data collection methods were used to evaluate the findings and to ensure that gaps in the research were filled. A login assessment experiment collected data on user authentication and user-system interaction for passwords and passphrases. Plus, an expert review was conducted to verify findings and assess the research artefact in the form of a model. The model can be used to assist with the implementation of a two-tier user authentication solution which involves passphrases and keystroke dynamics. There are a number of components that need to be considered to realise the benefits of this solution and ensure successful implementation

Why Do People Adopt, or Reject, Smartphone Password Managers?

People use weak passwords for a variety of reasons, the most prescient of these being memory load and inconvenience. The motivation to choose weak passwords is even more compelling on Smartphones because entering complex passwords is particularly time consuming and arduous on small devices. Many of the memory- and inconvenience-related issues can be ameliorated by using a password manager app. Such an app can generate, remember and automatically supply passwords to websites and other apps on the phone. Given this potential, it is unfortunate that these applications have not enjoyed widespread adoption. We carried out a study to find out why this was so, to investigate factors that impeded or encouraged password manager adoption. We found that a number of factors mediated during all three phases of adoption: searching, deciding and trialling. The study’s findings will help us to market these tools more effectively in order to encourage future adoption of password managers

Influence the quality of the interface of online stores on their memorability

The article describes influence the quality of the interface of online stores on their memorability on selected examples. Nielsen heuristics, LUT’s list and mamorability experiment were used in interface quality assesment

Usability and Usability Testing of Websites: An Example Redesign for Sargent Manufacturing

This project explores website usability and usability testing from engineering and cultural perspectives. Customers of Sargent Manufacturing reported significant difficulty using the company\u27s website. Analyzing the website from the perspective of different users, I investigated the site\u27s usability using heuristic and user-testing methods. After problems were identified, I created a redesigned site, which I then similarly tested to evaluate improvement

Security and usability in password authentication

This thesis investigates the human-factor problems in password authentication and proposes some usable solutions to these problems by focusing on both forms of knowledge based authentication: textual passwords and graphical passwords. It includes a range of empirical studies to examine users' password-related behaviour and practices in authentication, and helps users to adopt secure password behaviour. This thesis consists of two parts. The first part focuses on traditional text-based passwords. Design flaws and usability issues of existing text-password mechanisms used by many organisations cause employees to adopt insecure password practices. The first work in this thesis investigates the reasons for employees' lack of motivation regarding password protection against security failures. An empirical study is conducted to identify the factors causing employees’ insecure behaviours in organisations, and several persuasion strategies are tested to persuade employees to use passwords more safely. The results of the study revealed that some persuasion strategies are effective in motivating users to adopt good password practices. The study also found that the failure of password policies and authentication schemes deployed by organisations is a common problem among the organisations. Considering the results of the first study, in the second work of this thesis, a password guideline/advice study is conducted to help users to create stronger and more memorable passwords. A password guideline including a number of password creation methods and a persuasive message is proposed, and its effectiveness in improving the strength of user-chosen passwords is evaluated. The results show that the users who received the proposed guideline produced stronger and more memorable passwords than the users followed the usual password restrictions while creating their passwords. The results also demonstrate that the given password creation methods can be helpful and inspirational for users to create their own encryption formula. All these works reveal the weaknesses of user-chosen textual passwords and inefficacy of existing text-based password mechanisms. Although these studies show that text-based password mechanisms can be strengthened, they are still problematic where usability is concerned. Thus, the second part of this thesis focuses on another form of knowledge-based authentication: graphical passwords. A novel hybrid authentication scheme integrating text and images is introduced to minimise the brute force and shoulder surfing attacks which text and graphical passwords suffer. In the last work of this thesis, the proposed hybrid scheme is implemented and evaluated. The evaluation shows that the proposed scheme provides security and usability at the same time, and it also makes the password creation process enjoyable for users. In summary, the thesis contributes to the analysis of some key security and usability problems which arise in knowledge-based authentication. A series of empirical studies has been conducted. Based on their results, usable solutions to the human-factor problems in password-based authentication are proposed and evaluated

Conservation of Limited Resources: Design Principles for Security and Usability on Mobile Devices

Mobile devices have evolved from an accessory to the primary computing device for an increasing portion of the general population. Not only is mobile the primary device, consumers on average have multiple Internet-connected devices. The trend towards mobile has resulted in a shift to “mobile-first” strategies for delivering information and services in business organizations, universities, and government agencies. Though principles for good security design exist, those principles were formulated based upon the traditional workstation configuration instead of the mobile platform. Security design needs to follow the shift to a “mobile-first” emphasis to ensure the usability of the security interface. The mobile platform has constraints on resources that can adversely impact the usability of security. This research sought to identify design principles for usable security for mobile devices that address the constraints of the mobile platform. Security and usability have been seen as mutually exclusive. To accurately identify design principles, the relationship between principles for good security design and usability design must be understood. The constraints for the mobile environment must also be identified, and then evaluated for their impact on the interaction of a consumer with a security interface. To understand how the application of the proposed mobile security design principles is perceived by users, an artifact was built to instantiate the principles. Through a series of guided interactions, the importance of proposed design principles was measured in a simulation, in human-computer interaction, and in user perception. The measures showed a resounding difference between the usability of the same security design delivered on mobile vs. workstation platform. It also reveals that acknowledging the constraints of an environment and compensating for the constraints yields mobile security that is both usable and secure. Finally, the hidden cost of security design choices that distract the user from the surrounding environment were examined from both the security perspective and public safety perspective

Form and Function: How Website Characteristics Impact User Behavior

This research aims to investigate the effects of website elements, visual appeal and ease of use, as central factors in websitetrust formation and subsequent behaviors. Drawing on existing theories and empirical findings in psychology, informationsystems, and human-computer interaction literature, a research model is developed and proposed to explain the relationshipsamong website visual appeal and its ease of use with trust, perceived usefulness, and intention to purchase. To gather data, anonline experiment was conducted to test the proposed model and hypotheses. The findings of the study reveal that eventhough both website visual appeal and ease of use are significant determinants for website trust, visual appeal produces amuch stronger impact