Measuring, Understanding, and Classifying News Media Sympathy on Twitter after Crisis Events

This paper investigates bias in coverage between Western and Arab media on Twitter after the November 2015 Beirut and Paris terror attacks. Using two Twitter datasets covering each attack, we investigate how Western and Arab media differed in coverage bias, sympathy bias, and resulting information propagation. We crowdsourced sympathy and sentiment labels for 2,390 tweets across four languages (English, Arabic, French, German), built a regression model to characterize sympathy, and thereafter trained a deep convolutional neural network to predict sympathy. Key findings show: (a) both events were disproportionately covered (b) Western media exhibited less sympathy, where each media coverage was more sympathetic towards the country affected in their respective region (c) Sympathy predictions supported ground truth analysis that Western media was less sympathetic than Arab media (d) Sympathetic tweets do not spread any further. We discuss our results in light of global news flow, Twitter affordances, and public perception impact.Comment: In Proc. CHI 2018 Papers program. Please cite: El Ali, A., Stratmann, T., Park, S., Sch\"oning, J., Heuten, W. & Boll, S. (2018). Measuring, Understanding, and Classifying News Media Sympathy on Twitter after Crisis Events. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18). ACM, New York, NY, USA. DOI: https://doi.org/10.1145/3173574.317413

Measuring, Understanding, and Classifying News Media Sympathy on Twitter after Crisis Events

This paper investigates bias in coverage between Western and Arab media on Twitter after the November 2015 Beirut and Paris terror attacks. Using two Twitter datasets covering each attack, we investigate how Western and Arab media differed in coverage bias, sympathy bias, and resulting information propagation. We crowdsourced sympathy and sentiment labels for 2,390 tweets across four languages (English, Arabic, French, German), built a regression model to characterize sympathy, and thereafter trained a deep convolutional neural network to predict sympathy. Key findings show: (a) both events were disproportionately covered (b) Western media exhibited less sympathy, where each media coverage was more sympathetic towards the country affected in their respective region (c) Sympathy predictions supported ground truth analysis that Western media was less sympathetic than Arab media (d) Sympathetic tweets do not spread any further. We discuss our results in light of global news flow, Twitter affordances, and public perception impact.Comment: In Proc. CHI 2018 Papers program. Please cite: El Ali, A., Stratmann, T., Park, S., Sch\"oning, J., Heuten, W. & Boll, S. (2018). Measuring, Understanding, and Classifying News Media Sympathy on Twitter after Crisis Events. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18). ACM, New York, NY, USA. DOI: https://doi.org/10.1145/3173574.317413

Analyzing Twitter Feeds to Facilitate Crises Informatics and Disaster Response During Mass Emergencies

It is a common practice these days for general public to use various micro-blogging platforms, predominantly Twitter, to share ideas, opinions and information about things and life. Twitter is also being increasingly used as a popular source of information sharing during natural disasters and mass emergencies to update and communicate the extent of the geographic phenomena, report the affected population and casualties, request or provide volunteering services and to share the status of disaster recovery process initiated by humanitarian-aid and disaster-management organizations. Recent research in this area has affirmed the potential use of such social media data for various disaster response tasks. Even though the availability of social media data is massive, open and free, there is a significant limitation in making sense of this data because of its high volume, variety, velocity, value, variability and veracity. The current work provides a comprehensive framework of text processing and analysis performed on several thousands of tweets shared on Twitter during natural disaster events. Specifically, this work em- ploys state-of-the-art machine learning techniques from natural language processing on tweet content to process the ginormous data generated at the time of disasters. This study shall serve as a basis to provide useful actionable information to the crises management and mitigation teams in planning and preparation of effective disaster response and to facilitate the development of future automated systems for handling crises situations

AI for social good: social media mining of migration discourse

The number of international migrants has steadily increased over the years, and it has become one of the pressing issues in today’s globalized world. Our bibliometric review of around 400 articles on Scopus platform indicates an increased interest in migration-related research in recent times but the extant research is scattered at best. AI-based opinion mining research has predominantly noted negative sentiments across various social media platforms. Additionally, we note that prior studies have mostly considered social media data in the context of a particular event or a specific context. These studies offered a nuanced view of the societal opinions regarding that specific event, but this approach might miss the forest for the trees. Hence, this dissertation makes an attempt to go beyond simplistic opinion mining to identify various latent themes of migrant-related social media discourse. The first essay draws insights from the social psychology literature to investigate two facets of Twitter discourse, i.e., perceptions about migrants and behaviors toward migrants. We identified two prevailing perceptions (i.e., sympathy and antipathy) and two dominant behaviors (i.e., solidarity and animosity) of social media users toward migrants. Additionally, this essay has also fine-tuned the binary hate speech detection task, specifically in the context of migrants, by highlighting the granular differences between the perceptual and behavioral aspects of hate speech. The second essay investigates the journey of migrants or refugees from their home to the host country. We draw insights from Gennep's seminal book, i.e., Les Rites de Passage, to identify four phases of their journey: Arrival of Refugees, Temporal stay at Asylums, Rehabilitation, and Integration of Refugees into the host nation. We consider multimodal tweets for this essay. We find that our proposed theoretical framework was relevant for the 2022 Ukrainian refugee crisis – as a use-case. Our third essay points out that a limited sample of annotated data does not provide insights regarding the prevailing societal-level opinions. Hence, this essay employs unsupervised approaches on large-scale societal datasets to explore the prevailing societal-level sentiments on YouTube platform. Specifically, it probes whether negative comments about migrants get endorsed by other users. If yes, does it depend on who the migrants are – especially if they are cultural others? To address these questions, we consider two datasets: YouTube comments before the 2022 Ukrainian refugee crisis, and during the crisis. Second dataset confirms the Cultural Us hypothesis, and our findings are inconclusive for the first dataset. Our final or fourth essay probes social integration of migrants. The first part of this essay probed the unheard and faint voices of migrants to understand their struggle to settle down in the host economy. The second part of this chapter explored the viability of social media platforms as a viable alternative to expensive commercial job portals for vulnerable migrants. Finally, in our concluding chapter, we elucidated the potential of explainable AI, and briefly pointed out the inherent biases of transformer-based models in the context of migrant-related discourse. To sum up, the importance of migration was recognized as one of the essential topics in the United Nation’s Sustainable Development Goals (SDGs). Thus, this dissertation has attempted to make an incremental contribution to the AI for Social Good discourse

Moving to Digital-Healthy Society: Empathy, Sympathy, and Wellbeing in Social Media

Background: This research aims to explore the impact of individuals’ demographics and their social media use on empathy, sympathy, and wellbeing in Saudi Arabia. This paper can fill an untapped gap in a developing country (i.e., the Arab context) by shedding light on sympathetic and empathetic behavior and its effect on wellbeing in social media. Method: We manage to obtain a sample of 431 responses across all Saudi regions. Data were analyzed to evaluate reliability and validity of the study’s constructs while the hypotheses were tested using a structural equation modeling (SEM) technique. Results: SEM regression results suggest that there is a significant relationship between both age and income and social media use. In addition, social media use has an indirect relationship to individuals’ wellbeing. This indirect relationship is better manifested through sympathy rather than empathy. Conclusion: Theoretically, this study furthers our understanding of the role of empathy and sympathy on wellbeing in social media among Saudis, whereas practically provides insights to industry experts about what matters to social media users to increase their wellbeing

An analysis of emotion-exchange motifs in multiplex networks during emergency events

In this paper, we present an analysis of the emotion-exchange patterns that arise from Twitter messages sent during emergency events. To this end, we performed a systematic structural analysis of the multiplex communication network that we derived from a data-set including more than 1.9 million tweets that have been sent during five recent shootings and terror events. In order to study the local communication structures that emerge as Twitter users directly exchange emotional messages, we propose the concept of emotion-exchangemotifs. Our findings suggest that emotion-exchange motifs which contain reciprocal edges (indicating online conversations) only emerge when users exchange messages that convey anger or fear, either in isolation or in any combination with another emotion. In contrast, the expression of sadness, disgust, surprise, as well as any positive emotion are rather characteristic for emotion-exchange motifs representing one-way communication patterns (instead of online conversations). Among other things, we also found that a higher structural similarity exists between pairs of network layers consisting of one high-arousal emotion and one low-arousal emotion, rather than pairs of network layers belonging to the same arousal dimension

News Discourse of Terror Attacks on Twitter: Comparative Analysis of CNN and Al Jazeera's Coverage of 2015 Islamic State Attacks in Beirut and Paris

The period between 2014 and 2016 saw the rise of the radical Islamist terrorist group Islamic State (IS), which committed acts of terrorism in not only Syria and Iraq but also unleashed violence in the rest of the world. Twitter took the lead in being the source of receiving and giving quick updates on terror news. However, a key question that arises is about balanced coverage. Media made enormous efforts to humanize the terror attacks in the West, while what was happening in West Asia (Middle East) was constructed from a partisan political position. The researchers studied the coverage of the Beirut attack and the Paris attack, both of which took place in November 2015. The Twitter handles of Al Jazeera and CNN’s Breaking News were used to conduct the study. The data analysis establishes that there was a clear imbalance while covering Islamic State attacks in Paris and Beirut, respectively. The Paris attack received far more coverage from both CNN and Al Jazeera in terms of quantum and nature of issues addressed