The assessment of information technology maturity in emergency response organizations

[EN] In emergency response organizations, information technologies are not adequately explored. Sometimes, the mere adoption of new information technologies is not productive, as their efficient use depends on other interrelated technologies and the environment where they are installed. This work describes a model to help organizations understand their capability in respect to the adoption of these technologies. The model also helps the performing of the evaluation from different perspectives, making it suitable to collaborative evaluation. Using the proposed model, an organization can measure its maturity level in different aspects of the evaluation and guide the investment on its capabilities. Part of the model has been developed for emergency response organizations and the information technology dimension of the model has been applied to two fire department installations.Marcos R. S. Borges was partially supported by grants No. 560223/2010-2 and 480461/2009-0 from CNPq (Brazil). Work of José H. Canós is partially funded by the Spanish Ministerio. de Educación y Ciencia (MEC) under grant TIPEX (TIN2010–19859-C03-03). The cooperation between the Brazilian and the Spanish research groups was partially sponsored by the CAPES/MECD Cooperation Program, Project #169/ PHB2007-0064-PC.Santos, RS.; Borges, MRS.; Canos Cerda, JH.; Gomes, JO. (2011). The assessment of information technology maturity in emergency response organizations. Group Decision and Negotiation. 20(5):593-613. doi:10.1007/s10726-011-9232-zS593613205Bigley G, Roberts KH (2001) The incident command system: high reliability organizing for complex and volatile task environments. Acad Manag J 44(6): 1281–1299Chinowsky P, Molenaar K, Realph A (2007) Learning organizations in construction. J Manag Eng 23(1): 27–34Diniz VB, Borges MRS, Gomes JO, Canós JH (2008) Decision making support in emergency response. 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In: Proceedings of the international workshop on groupware, Omaha, Nebraska, USA. Groupware: design, implementation and use. Lecture notes in computer science, vol 5411. Springer, Berlin, pp 135–150Schoenharl T, Szabo G, Madey G, Barabasi AL (2006) WIPER: a multi-agent system for emergency response. In: Proceedings of the 3rd international ISCRAM conference, Newark, New JerseyTuroff M (2002) Past and future emergency response information systems. Commun ACM 45(4): 29–33Turoff M, Chumer M, Hiltz R, Clasher R, Alles M, Vasarhelyi M, Kogan A (2004a) Assuring homeland security: continuous monitoring, control and assurance of emergency preparedness. J Inf Technol Theor Appl (JITTA) 6(3): 1–24Turoff M, Chumer M, Vande Walle B, Yao X (2004b) The design of a dynamic emergency response management information system (DERMIS). J Inf Technol Theor Appl (JITTA) 5(4): 1–35Van der Lee MDE, Van Vugt M (2004) IMI—An information system for effective multidisciplinary incident management. 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Training of Crisis Mappers and Map Production from Multi-sensor Data: Vernazza Case Study (Cinque Terre National Park, Italy)

This aim of paper is to presents the development of a multidisciplinary project carried out by the cooperation between Politecnico di Torino and ITHACA (Information Technology for Humanitarian Assistance, Cooperation and Action). The goal of the project was the training in geospatial data acquiring and processing for students attending Architecture and Engineering Courses, in order to start up a team of "volunteer mappers". Indeed, the project is aimed to document the environmental and built heritage subject to disaster; the purpose is to improve the capabilities of the actors involved in the activities connected in geospatial data collection, integration and sharing. The proposed area for testing the training activities is the Cinque Terre National Park, registered in the World Heritage List since 1997. The area was affected by flood on the 25th of October 2011. According to other international experiences, the group is expected to be active after emergencies in order to upgrade maps, using data acquired by typical geomatic methods and techniques such as terrestrial and aerial Lidar, close-range and aerial photogrammetry, topographic and GNSS instruments etc.; or by non conventional systems and instruments such us UAV, mobile mapping etc. The ultimate goal is to implement a WebGIS platform to share all the data collected with local authorities and the Civil Protectio

Interoperability, Trust Based Information Sharing Protocol and Security: Digital Government Key Issues

Improved interoperability between public and private organizations is of key significance to make digital government newest triumphant. Digital Government interoperability, information sharing protocol and security are measured the key issue for achieving a refined stage of digital government. Flawless interoperability is essential to share the information between diverse and merely dispersed organisations in several network environments by using computer based tools. Digital government must ensure security for its information systems, including computers and networks for providing better service to the citizens. Governments around the world are increasingly revolving to information sharing and integration for solving problems in programs and policy areas. Evils of global worry such as syndrome discovery and manage, terror campaign, immigration and border control, prohibited drug trafficking, and more demand information sharing, harmonization and cooperation amid government agencies within a country and across national borders. A number of daunting challenges survive to the progress of an efficient information sharing protocol. A secure and trusted information-sharing protocol is required to enable users to interact and share information easily and perfectly across many diverse networks and databases globally.Comment: 20 page

From planning to resilience: The role (and value) of the emergency plan

This is the author’s version of a work that was accepted for publication in Technological Forecasting & Social Change. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Technological Forecasting & Social Change 121 (2017) 17–30. DOI 10.1016/j.techfore.2016.12.004.The study of resilience in the emergency management field is nowadays in effervescence. Traditionally, the robustness of organizations against disasters is based on several pillars: equipment, staff training, organization and, especially, planning. All of these dimensions are aimed at increasing the preparedness and recovery of organizations against disasters. While the approaches to resilience in emergency management focus on the processes that implement these dimensions, we approach resilience-building processes from a different perspective: instead of focusing on planning-related activities, we pay attention to the principal outcome of such activities, namely emergency plan. We show how the management of the emergency plan can contribute to reinforcing an organization's resilience. First, we identify the major resilience-related emergency plan components and suggest improved emergency plans that consider the characteristics that contribute to resilience. Secondly, we show how to reinforce the resilience of the organizations that have emergency plans. Our study is based on QuEP, a quality-based framework for the assessment and improvement of emergency plan management within organizations. We have extended and integrated the resilience characteristics as practices of the QuEP's maturity level hierarchy to make up QuEP + R. We describe its resilience model and give details of a supporting tool, currently under development. © 2016 Elsevier Inc. All rights reserved.The work of M. C. Penades and J. H. Canos& was partially funded by MINECO under grant CALPE (TIN2015-68608-R) and A.G. NCifiez received support from SENESCYT scholarship program of the Republic of Ecuador.Penadés Gramage, MC.; Núñez Ávila, AG.; Canos Cerda, JH. (2016). From planning to resilience: The role (and value) of the emergency plan. Technological Forecasting and Social Change. 121(3):17-30. https://doi.org/10.1016/j.techfore.2016.12.004S1730121

Interoperability and information sharing

Communication and information sharing are two of the most pressing issues facing the public safety community today. In previous chapters of this volume, authors have made note of the changing public safety landscape as it relates to the need for enhanced information and intelligence sharing among a broad cross-section of organizations. Public safety organizations, particularly law enforcement agencies, have been quick to adopt emerging technologies that have allowed for greater communication and information sharing capacities. While substantial improvements have been made over the decades that enhanced communication and information sharing, many challenges remain in the move to seamlessly integrated communication capacities. The key challenge in the upcoming decades relates to the technical and cultural changes necessary to achieve integrated communication systems. There is no shortage of resources given to increasing the communications capacity of the public safety community, yet serious challenges remain in the degree of interoperability within and across public safety domains. Interoperability has in many ways become the defining issue in the arenas of communications and information sharing. This chapter will provide an overview of critical historical events that placed questions of interoperability and information sharing on the national agenda. The chapter will also provide an overview of national models for information sharing

Toward a Better Understanding of Complex Emergency Response Systems: An Event-Driven Lens for Integrating Formal and Volunteer-Based, Participatory Emergency Responses

abstract: Traditionally, emergency response is in large part the role and responsibility of formal organizations. Advances in information technology enable amateurs or concerned publics to play a meaningful role in emergency response. Indeed, in recent catastrophic disasters or crises such as the 2010 Haiti earthquake and the 2011 Japan earthquake and nuclear crisis, participatory online groups of the general public from both across the globe and the affected areas made significant contributions to the effective response through crowdsourcing vital information and assisting with the allocation of needed resources. Thus, a more integrative lens is needed to understand the responses of various actors to catastrophic crises or disasters by taking into account not only formal organizations with legal responsibilities, but also volunteer-based, participatory groups who actively participate in emergency response. In this dissertation, I first developed an “event-driven” lens for integrating both formal and volunteer-based, participatory emergency responses on the basis of a comprehensive literature review (chapter 1). Then I conducted a deeper analysis of one aspect of the event-driven lens: relationships between participatory online groups and formal organizations in crisis or disaster situations. Specifically, I explored organizational and technical determinants and outcomes of forming such relationships (chapter 2). As a consequence, I found out three determinants (resource dependence, shared understanding, and information technology) and two outcomes (inter-organizational alignment and the effectiveness of coordinated emergency response) of the relationship between participatory online groups and formal organizations and suggested seven hypotheses. Furthermore, I empirically tested these hypotheses, focusing on the 2015 Nepal earthquake case (chapter 3). As a result, I found empirical evidence that supports that shared understanding and information technology improve the development of the relationship between participatory online groups and formal organizations. Moreover, research findings support that the development of the relationship enhances inter-organizational coordination. Lastly, I provide implications for future research (chapter 4). This dissertation is expected to contribute to bridging the disconnect between the emergency management literature and the crisis informatics literature. The theoretical insight from inter-organizational relations (IOR) theory provides another contribution.Dissertation/ThesisDoctoral Dissertation Public Administration 201

Constraints and Strategies for the Development of the Seed System in Mozambique

Ministry of Agriculture and Rural Development, Directorate of Economics, Republic of Mozambiquefood security, food policy, Mozambique, seed system, Crop Production/Industries, Q18,

From the National Cyber Maturity to the Cyber Resilience: The Lessons Learnt from the Efforts of Turkey

In this paper, the details of critical infrastructure protection program of United States of America are shared by taking the cyber resilience into account. The academic and institutional studies on the concepts of cyber maturity, critical infrastructure protection program and cyber resilience are explained in detail. By the help of these studies and national efforts, the relations among these concepts are proposed. The key components of a cyber security strategy and action plan for a cyber resilient society is proposed by taking these three concepts into account. As the final step, the recent cyber security efforts of Turkey is shared with the reader and assesses according to the determined key components